Had such a bad experience my wife wanted me to write a
review and warn everyone else.
Now this is my 2nd bad experience, the first time they installed a battery wrong in my wife's JGC and melted the fu
review and warn everyone else.
Now this is my 2nd bad experience, the first time they installed a battery wrong in my wife's JGC and melted the fuse box....then asked me to pay for it. (I didn't of course).
Now this time we brought her JGC in because the center monitor wasn't turning off. I brought it in around 1:00 and called around 4 (on a Friday) to find out my advisor went home and they'll call me tomorrow. (nice service there bud).
So the next day he calls me to let me know they did a software upgrade which didn't fix the problem and recommended I spend $1600 for a new radio/monitor.
Let me pause here to also say charging me $260 to look at the car is ridiculous!!!!!
So I didn't go ahead and get a new radio. We picked up the car, and I spent a day researching how to replace the monitor on YouTube. Well for $300 I was able to get a new monitor, and it looked like 30 minutes worth of work.
Shortly before putting in the monitor, I read an email from the tech that sends a video of the work he did. According to him the upgrade solved the problem and hopefully it holds.
So I'm wondering why the xxx advisor was so focused on I need to spend $1600???? I confirmed the $260 software upgrade fixed the problem. (In truth im sure he did some other trouble shooting too).
After dealing with this advisor not only won't I bring the car back, any future work in the short time I'll go anywhere else. And at this point after 3 jeeps we're done. Going to find something that's not a jeep. And definitely not sold by Safford Brown!
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by ekohn00
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2025 -
Safford CDJR Sterling responded
Thank you for sharing your experience with us. We understand your frustration regarding the issues with your wife's Jeep Grand Cherokee and the service you received at Safford Brown Chrysler Dodge Jeep RAM Sterling.
Your feedback about the service advisor and the costs associated is important to us, and we appreciate you taking the time to bring this to our attention. We strive to provide excellent service and value to our customers, and it seems we missed the mark in this instance.
We encourage you to reach out directly so we can discuss this with you further. Your satisfaction is important to us, and we hope to turn this experience around for you in the future. Thank you for your feedback.
Sincerely,
The Team at Safford Brown Chrysler Dodge Jeep RAM Sterling
Service was awesome, very professional and the staff was
excellent at communicating with me about any problems and concerns about my service.
excellent at communicating with me about any problems and concerns about my service.
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by danielhotaling
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dylan
Oct 31, 2025 -
Safford CDJR Sterling responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Thanks for your service, I’m so glad to take my car
Safford Brown Sterling
Safford Brown Sterling
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by JUDALEX2009
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2025 -
Safford CDJR Sterling responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Rany was amazing!
He is super great with people and I will be back to him and his team
He is super great with people and I will be back to him and his team
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by nikibrown71
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rany
Oct 30, 2025 -
Safford CDJR Sterling responded
Thank you for choosing Safford Brown CDJR Sterling. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Got a nice deal- enticed me to purchase a truck!
!
Great people! Check them out!
!
Great people! Check them out!
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by frankblythe57
Verified Customer
Verified Customer
Other Employees Tagged:
Aidan
Oct 29, 2025 -
Safford CDJR Sterling responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Safford Brown CDJR Sterling!
Nagwan Osman was great I really appreacite her finding
the car that I asked for.
the car that I asked for.
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by chriscoleman03
Verified Customer
Verified Customer
Other Employees Tagged:
Nagwan Osman
Oct 27, 2025 -
Safford CDJR Sterling responded
Thank you for your wonderful review, Chris! We’re glad to hear that Nagwan was able to assist you in finding the car you were looking for at Safford Brown Chrysler Dodge Jeep RAM Sterling. We appreciate your feedback and hope to see you again soon!
Sincerely,
The Team at Safford Brown Chrysler Dodge Jeep RAM Sterling
It was a great service!
The service advisor was informative, knowledgeable, attentive, helpful, and friendly.
The service advisor was informative, knowledgeable, attentive, helpful, and friendly.
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by hosseinisameera
Verified Customer
Verified Customer
Service Price Transparency
Oct 26, 2025 -
Safford CDJR Sterling responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Brown CDJR Sterling. We look forward to having you as one of our valued customers for many more years to come!
From Aidan to Ali, to the entire staff, they set the bar
high and performed exemplary. They are the true definition of what a dealership should be! Thank you for all the our help and support. I highly recom
high and performed exemplary. They are the true definition of what a dealership should be! Thank you for all the our help and support. I highly recommend to anyone seeking out a vehicle purchase.
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by elik2989
Verified Customer
Verified Customer
Oct 25, 2025 -
Safford CDJR Sterling responded
Thank you so much for your feedback! We are happy to hear that Aidan, Ali, and the entire team at Safford Brown Chrysler Dodge Jeep RAM Sterling provided you with exemplary service. Your recommendation means a lot to us. We look forward to assisting you again.
Sincerely,
The Team at Safford Brown Chrysler Dodge Jeep RAM Sterling
We would not recommend your dealership to anyone.
Waited 3 hours for an oil change that was scheduled as a wait for vehicle. Ridiculous price. Waited another 15 minutes for the car wash that never
Waited 3 hours for an oil change that was scheduled as a wait for vehicle. Ridiculous price. Waited another 15 minutes for the car wash that never happened because it was broken. Horrible service.
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by lhsjbooth
Verified Customer
Verified Customer
Service Price Transparency
Oct 27, 2025 -
Safford CDJR Sterling responded
Thank you for sharing your feedback with us. I understand your frustration regarding the lengthy wait for your oil change and the issues with the car wash. Your experience at Safford Brown Chrysler Dodge Jeep RAM Sterling is important to us, and I appreciate your input. Please feel free to reach out to me directly so I can address your concerns and work towards a positive experience in the future. Your satisfaction is important to us.
Sincerely,
Kenny Smith
General Manager
Safford Brown CDJR Sterling
ksmith@saffordbrown.com
The team was quick to respond and very knowledgeable.
They took the time to answer my questions and were able to explain the reasons why I needed the parts. Great job!
They took the time to answer my questions and were able to explain the reasons why I needed the parts. Great job!
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by CESARDELAG
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2025 -
Safford CDJR Sterling responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
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