The finance person was dishonest and covered up the up
charges with a made up story that without confirming that the vehicle was a certified vehicle the bank interest rate would be too high but didn’t men
charges with a made up story that without confirming that the vehicle was a certified vehicle the bank interest rate would be too high but didn’t mention that he included every up charge possible. I will never do business with this dealership again and will tell everyone that I can not to do business with these dishonest individuals
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by cserrano3529
Verified Customer
Verified Customer
Oct 22, 2025 -
Safford CDJR Sterling responded
Thank you for sharing your experience with us. I understand your concerns regarding the financing process and the transparency of our services at Safford Brown Chrysler Dodge Jeep RAM Sterling. Your feedback is valuable, and I would like to address your situation further. Please reach out to me directly so we can discuss this matter further. I appreciate your input, and we hope to have the opportunity to improve your perception of our dealership.
Sincerely,
Kenny Smith
General Manager
Safford Brown CDJR Sterling
ksmith@saffordbrown.com
Adeel and Randy are very professional and helpful
customer service assistance.. they kept me informed about the issues. Thank you very much. .
customer service assistance.. they kept me informed about the issues. Thank you very much. .
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by NN_KIMBERLY
Verified Customer
Verified Customer
Service Price Transparency
Oct 19, 2025 -
Safford CDJR Sterling responded
Thank you for your wonderful review! We're thrilled to hear that Adeel and Randy provided you with professional and helpful service at Safford Brown Chrysler Dodge Jeep RAM Sterling. We appreciate your feedback and hope to see you again soon!
Sincerely,
The Team at Safford Brown Chrysler Dodge Jeep RAM Sterling
The service and the employees are good and friendly but
it’d be better if the service is a little faster. We have our Honda Pilot service at Honda of Chantilly and their service is really fast and awesome.
it’d be better if the service is a little faster. We have our Honda Pilot service at Honda of Chantilly and their service is really fast and awesome. Employees come out right when we park the car and quickly finish service even though they’re really busy.
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by hdbaby03
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2025 -
Safford CDJR Sterling responded
Thanks for sharing your thoughts about your experience with Safford Brown CDJR Sterling. We appreciate your business and hope to see you again soon!
When our Jeep battery was dead at the airport (8 months
old ond only off for 3 weeks!), they towed us to their service center and gave us a loaner for a day while they replaced the battery/ies. And they to
old ond only off for 3 weeks!), they towed us to their service center and gave us a loaner for a day while they replaced the battery/ies. And they told us what went wrong, what they did, and why. We'll be interested to see if we have a recurrence next year when we're gone for 4 weeks.
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by M&MD
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2025 -
Safford CDJR Sterling responded
Thank you for your review! We're glad to hear that we could assist you when your Jeep battery had issues and that our team at Safford Brown Chrysler Dodge Jeep RAM Sterling provided you with a loaner and clear communication throughout the process. If you have any concerns in the future, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again!
Sincerely,
The Team at Safford Brown Chrysler Dodge Jeep RAM Sterling
Friendly and very clean environment.
Customer service was friendly and helpful. Will recommend for sure.
Customer service was friendly and helpful. Will recommend for sure.
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by JACKIE9948
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dylan
Oct 16, 2025 -
Safford CDJR Sterling responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best dealership and service technician in Virginia and
its not even close second ti this staff
its not even close second ti this staff
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by thekidd1019
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2025 -
Safford CDJR Sterling responded
Thanks for sharing your thoughts about your experience with Safford Brown CDJR Sterling. We appreciate your business and hope to see you again soon!
Clean.
Professional customer service. Great communication. Love the coffee station. Nice waiting area. Bathrooms clean.
Professional customer service. Great communication. Love the coffee station. Nice waiting area. Bathrooms clean.
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by ORTIZALMA508
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2025 -
Safford CDJR Sterling responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Everyone was friendly.
Everything was done in a timely and orderly fashion. They took the time to get the deal. That was like my best interest.
Everything was done in a timely and orderly fashion. They took the time to get the deal. That was like my best interest.
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by jrdjaction
Verified Customer
Verified Customer
Oct 12, 2025 -
Safford CDJR Sterling responded
Thank you for your wonderful review! We're thrilled to hear that you found our team at Safford Brown Chrysler Dodge Jeep RAM Sterling to be friendly and that everything was handled efficiently. It’s great to know you felt that we prioritized your best interests during the deal. We appreciate your feedback and look forward to seeing you again!
Sincerely,
The Team at Safford Brown Chrysler Dodge Jeep RAM Sterling
Service writer was just OK.
He got the job done not much enthusiasm looked at the computer screen. The whole time never made eye contact when the vehicle was ready. He was nowhe
He got the job done not much enthusiasm looked at the computer screen. The whole time never made eye contact when the vehicle was ready. He was nowhere to be found someone else had to finish the ticket.
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by GSGRANTANNE
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2025 -
Safford CDJR Sterling responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
I just leased a new Jeep Rubicon and worked with Aidan
throughout the process — easily an incredible car-leasing experience. From the first conversation, Aidan was straightforward, patient, and actually l
throughout the process — easily an incredible car-leasing experience. From the first conversation, Aidan was straightforward, patient, and actually listened to what I wanted. No pressure, no runaround.
The whole deal felt smooth and transparent from start to finish. Aidan had everything ready when I arrived to sign. I drove off feeling great, not drained — which says a lot about how he does his job.
If you’re looking for someone who knows their stuff and treats you like more than just a sale, ask for Aidan.
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by gilweinbaum7
Verified Customer
Verified Customer
Other Employees Tagged:
Aidan, Emily, Clint
Oct 07, 2025 -
Safford CDJR Sterling responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!