Kristy Warren
Kristy Warren at Palestine Toyota

Kristy Warren

Controller

Palestine Toyota

2728 S Loop 256
Palestine, TX 75801

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4.8
39 Reviews
4.8

39 Reviews

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39 Reviews of Kristy Warren

May 27, 2026

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Employee Rating

Buying the car was easy and Donnie was very efficient in demonstrating everything. We brought it in for small repair and the service was outstanding. We are very pleased that we used this dealership to bu More

by laynewilhoite
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Berry, Branden Szabo , Justin, Donnie Myers

May 27, 2026

Palestine Toyota responded

Thank you for the great review! We’re glad Donnie made the buying process easy and took the time to demonstrate everything for you. We’re also happy to hear our service team provided outstanding support. Thank you for choosing Palestine Toyota!

May 27, 2026

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The service with Palestine Toyota was quick and fair with a friendly environment. Thank you More

by dave_87
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Berry, Branden Szabo

May 27, 2026

Palestine Toyota responded

Thank you for the great review. We’re glad you had a quick, fair, and friendly service experience with our team. We appreciate your business and thank you for choosing Palestine Toyota!

May 26, 2026

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I always get excellent service and respect from the personnel working at the dealership whether it be from the service, sales or financial staff. More

by gggreen02
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Berry , David Fredrick, Sarah Webb, rick in service

May 27, 2026

Palestine Toyota responded

Thank you for the great review. We’re really glad to hear our sales, service, and finance teams have always treated you with respect and taken great care of you. We truly appreciate your support and thank you for being part of the Palestine Toyota family!

May 25, 2026

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I had several concerns with a recent claim and the General Manager Michael addressed them all. I bought my truck there in 2022 brand new. So naturally I selected their service dept for a recent claim. More

by Springmacy
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Recommend Dealer
Yes

Other Employees Tagged: Michael Berry, Branden Szabo , Rick

May 27, 2026

Palestine Toyota responded

Thank you for the great review. We’re glad Michael was able to address your concerns and help make things right. We truly appreciate you trusting us with your Toyota, and we’re thankful for your continued support!

May 22, 2026

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The people at the dealership are there for you from sales to service. Palestine Toyota is great. More

by LARRYM3113
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Recommend Dealer
Yes

Other Employees Tagged: Michael Berry , Scott Smith. sales Molly, Rick, and Ethan Service

May 27, 2026

Palestine Toyota responded

Thank you for the great review. We’re glad to hear our team has been there for you from sales to service. We appreciate your support and thank you for choosing Palestine Toyota!

May 16, 2026

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The absolute best customer service I've ever experienced at a car dealership!!! Read my Google Review under Cutting Edge Window Tinting More

by granger7381
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Recommend Dealer
Yes

Other Employees Tagged: Michael Berry, Branden Szabo , Jeff Blackmar

May 22, 2026

Palestine Toyota responded

Thank you, Granger, for the awesome review. We’re so glad you had a great experience with our team. We appreciate your business and look forward to seeing you again at Palestine Toyota!

May 15, 2026

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Our experience was Amazing buying our new Toyota 4 runner. thank you again Branden Szabo and Palestine Toyota. More

by mike.prater
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Michael Berry, Branden Szabo

May 22, 2026

Palestine Toyota responded

Thank you, mike.prater, for the great review. We’re happy to hear you had an amazing experience buying your new Toyota 4Runner with Branden Szabo and our team. Enjoy your new 4Runner, and thank you for choosing Palestine Toyota!

May 15, 2026

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They are always willing to help and keep you informed on your service. Always exceptional service. More

by BRIANKRISTIWADE
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Recommend Dealer
Yes

Other Employees Tagged: Michael Berry, Branden Szabo

May 22, 2026

Palestine Toyota responded

Thank you, BRIANKRISTIWADE, for the great review. We’re happy to hear our team keeps you informed and always provides exceptional service. We appreciate your business and look forward to seeing you again at Palestine Toyota!

May 11, 2026

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I had my car in the shop a month ago for a front driveshaft replacement and it took almost a month to fix my car then I got it last month and I was out of almost $1500 then I have only been driving More

by Sonya Faulk
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Michael Berry, Branden Szabo

May 22, 2026

Palestine Toyota responded

Thank you, Sonya Faulk, for your feedback. We would like to clarify the details regarding your vehicle repairs. Your Chrysler 300 was originally diagnosed with a faulty driveshaft carrier bearing causing the vibration and noise concern. Because the carrier bearing is not serviceable separately, a complete driveshaft replacement was required. A new Chrysler driveshaft was originally quoted with an estimated arrival of 2–3 days, but due to cost concerns, a lower-cost LKQ used driveshaft option was selected instead. The used part required shipping from out of state, which resulted in the approximately three-week delay. The repair was then completed and the vehicle was returned. Approximately two weeks later, the vehicle returned with a separate vibration concern. As a courtesy, we inspected the vehicle at no charge to verify whether it was related to the previous repair. Our inspection found the vibration was being caused by a seized right front brake caliper, which led to overheating and warping of the front rotor. Recommended repairs included replacement of the right front caliper, flexible brake line, front brake rotors, and front brake pads. Those repairs were declined at that time. At Palestine Toyota, we believe it is important that reviews reflect a complete and accurate account of the repair process and recommendations provided. We appreciate the opportunity to clarify the timeline and repair history regarding your vehicle.

May 05, 2026

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Not only was my buying experience wonderful the follow-up service has been excellent. This is the best dealership I’ve ever encountered. Everyone is respectful, kind and so very knowledgable! More

by CHRISANDMARY263
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Berry, Branden Szabo , Luise, my sales person. Mike Andrews, the closer. Scott, my first contact person. It was such a pleasure working with these people.

May 22, 2026

Palestine Toyota responded

Thank you, CHRISANDMARY263, for the amazing review. We’re so glad your buying experience and follow-up service have both been excellent. Your kind words about our team mean a lot, and we truly appreciate you choosing Palestine Toyota!

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