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Krystal Thomas
Krystal Thomas at My Volkswagen of North Grand Rapids

Krystal Thomas | Page 2

Marketing

My Volkswagen of North Grand Rapids

3985 Plainfield Avenue
Northeast Grand Rapids, MI 49525

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4.9
15 Reviews
4.9

15 Reviews

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15 Reviews of Krystal Thomas

December 18, 2025

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Employee Rating

Extremely knowledgeable and helpful. Every step was made easy and well explained to me . I would recommend More

by paul.frederick83
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Recommend Dealer
Yes
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Jan 19, 2026

My Volkswagen of North Grand Rapids responded

Thank you for your feedback, Paul. We’re pleased to hear that our team was able to guide you through the process clearly and efficiently. Your recommendation is greatly appreciated, and we look forward to assisting you with any future vehicle needs at My Auto Grand Rapids.

December 14, 2025

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Employee Rating

They were fast, very communicative, willing to demonstrate the issues they saw, friendly, and listened to what I had to say without judgment. More

by Kristin Cavanaugh
Recommend Dealer
Yes
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Jan 19, 2026

My Volkswagen of North Grand Rapids responded

Thank you so much, Kristin! We truly appreciate your kind words. Our team works hard to provide fast, clear communication and a welcoming experience, so we’re glad to hear you felt listened to and well taken care of. Thank you for trusting My Auto Grand Rapids—we look forward to helping you again in the future!

December 09, 2025

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Amazing team. Mark is a tremendous leader and clear presenter of vehicle status. Highly recommend their Service department!! More

by MARYHUIZENGA
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Recommend Dealer
Yes

Other Employees Tagged: Mark the Service Manager

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Dec 11, 2025

My Volkswagen of North Grand Rapids responded

Thank you for the 5 stars! We’re glad to hear Mark and our service team took great care of you. We appreciate the recommendation and can’t wait to serve you again!

November 28, 2025

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Paul Jones was awesome to work with once again, quick and easy, knowledgeable and attentive More

by marchuhn
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Recommend Dealer
Yes
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Dec 01, 2025

My Volkswagen of North Grand Rapids responded

Thank you for the 5-star review! We’re thrilled to hear that Paul provided another great experience — quick, easy, and attentive is exactly what we aim for. We truly appreciate your continued trust in us, and we look forward to serving you again in the future at My Auto Grand Rapids!

November 13, 2025

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Outstanding customer service and attention to detail, very much appreciated the shuttle service and courtesy demonstrated by the driver. More

by ammcodonnell
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Trade-in Experience
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Recommend Dealer
Yes
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Nov 14, 2025

My Volkswagen of North Grand Rapids responded

Thank you so much for your kind words! We’re thrilled to hear that you received outstanding service and that our shuttle experience made your visit even more convenient. We truly appreciate you choosing us and look forward to serving you again!

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