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Krystal Thomas
Krystal Thomas at My Volkswagen of North Grand Rapids

Krystal Thomas

Marketing

My Volkswagen of North Grand Rapids

3985 Plainfield Avenue
Northeast Grand Rapids, MI 49525

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4.9
15 Reviews
4.9

15 Reviews

Write a Review

15 Reviews of Krystal Thomas

July 15, 2026

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Employee Rating

They were super helpful with all of my needs and made sure I was in and out in a timely manner More

by Marksworm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Abbey Vining , Shaun Losinski and Henry Gaetino

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July 08, 2026

Dealership Rating
Employee Rating

Excellent customer service, Polite staff. Scheduled an appointment the day of my oil change - flexible time slots. More

by TREPPAPE
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Abbey Vining, Averi Cook

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Jul 10, 2026

My Volkswagen of North Grand Rapids responded

Thank you for the wonderful 5-star review! We're so glad to hear you had a great experience with our team. Providing excellent customer service and flexible scheduling is important to us, and we're happy we could make your oil change convenient. We truly appreciate your feedback and look forward to seeing you again at your next visit!

April 10, 2026

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Employee Rating

Clean, comfortable and very accommodating. Communication was very good and I was kept informed all along the way. More

by DEBBIE.EKOLA
Recommend Dealer
Yes

Other Employees Tagged: Abbey Vining, Averi Cook

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Apr 13, 2026

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review! We’re glad to hear you found our facility clean and comfortable, and that our team kept you well-informed throughout the process. We truly appreciate your feedback and your business!

March 14, 2026

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Employee Rating

They were able to solve my problem with my vehicle and affordably at the same time. More

by jericho_andrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Abbey Vining, Averi Cook

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Mar 19, 2026

My Volkswagen of North Grand Rapids responded

Thank you for your 5-star review. We’re pleased to hear that our team was able to resolve your vehicle concerns efficiently and at a reasonable cost. We appreciate your trust in us and look forward to assisting you again in the future.

March 11, 2026

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Employee Rating

My experience was very much amazing ! ! Art was great !! Got me exactly what I wanted ! And I’m so grateful for him ! I recommend him to anyone More

by xavierjennings
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Abbey Vining, Averi Cook

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Mar 13, 2026

My Volkswagen of North Grand Rapids responded

Thank you for the wonderful review! We're thrilled to hear that Art provided such a great experience and helped you get exactly what you wanted. Your recommendation means a lot to us. Enjoy your new vehicle, and we look forward to seeing you again in the future!

January 20, 2026

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Employee Rating

I went from having Infinitis over the last few years to VW & it was the best decision!! More

by KNASH717
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 20, 2026

My Volkswagen of North Grand Rapids responded

Thank you for your feedback! We’re thrilled to hear that your switch to Volkswagen was a great decision and that you had a positive experience with our team. We truly appreciate your trust in My Auto Grand Rapids and look forward to serving you again in the future!

December 30, 2025

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Employee Rating

Awesome experience, people are super friendly and super helpful! Great place to go if you in the market for a vehicle! More

by cainscough
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Jones

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Jan 19, 2026

My Volkswagen of North Grand Rapids responded

Thank you for your kind words! We’re thrilled to hear that our team made your experience friendly and helpful. We appreciate your trust and recommendation, and we look forward to assisting you again at My Auto Grand Rapids!

December 28, 2025

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Employee Rating

I took my 2018 Beetle for an oil change. They made recommendations about tires and suggested an appointment for the oil change. The experience was good. More

by APRIL.BLACK
Recommend Dealer
Yes
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Jan 19, 2026

My Volkswagen of North Grand Rapids responded

Thank you for your feedback, April! We’re glad to hear your experience was positive and that our team could provide helpful recommendations. We appreciate your business and look forward to assisting you with your vehicle in the future at My Auto Grand Rapids.

December 24, 2025

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Employee Rating

Jeff Noordhof, Shaun Losinski, Jarrod Herbig and esspecially Devon Smith all need recognition for their hard work! More

by ahunt17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devon Smith, Jeff Noordhof, Jarrod Herbig, Shaun Losinski

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Jan 19, 2026

My Volkswagen of North Grand Rapids responded

Thank you for recognizing our team! We’re thrilled to hear that Jeff, Shaun, Jarrod, and especially Devon provided such a great experience. Your kind words mean a lot, and we’ll be sure to share your recognition with the team. We look forward to assisting you again at My Auto Grand Rapids!

December 22, 2025

Dealership Rating
Employee Rating

The team is always friendly and ready to help me with my vehicle. I appreciate the quick service and I am able to use the table in the showroom to work while I wait. I will continue to take my vehicles ther More

by mthomas37
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jeremy and the service team.

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Jan 19, 2026

My Volkswagen of North Grand Rapids responded

Thank you for your feedback. We’re pleased to hear that our team consistently provides friendly, attentive service and that our showroom amenities add to your experience. We truly appreciate your continued trust in My Auto Grand Rapids for all your vehicle service needs and look forward to serving you in the future.

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