Kurt Kline

First Jeep Nightmare My first Jeep ever..really wanted this truck. The advertised "no haggle" price is B.S. My salesman went back and forth for close to 4 hours. This is t My first Jeep ever..really wanted this truck. The advertised "no haggle" price is B.S. My salesman went back and forth for close to 4 hours. This is the old cat & mouse game. I was in hypoglycemic shock and when his co-workers came by (I was eating cough drops for blood sugar), informing him they were going out for food, he NEVER offered or asked his co-worker to get me something...anything! Instead he told me to go into the service garage and use the vending machine! Holy Jesus!..a $30k+ Jeep and not a buck for a frigging candy bar! Salesman talked down to me w/comments, "What are we doing here, I thought you were buying a car" and "if you don't buy I car, I don't get paid"...tough sh*t bozo! I asked about running boards to take my 90 year old Mom to doctors, groceries, etc. here in DC. I was told, they would be "close to $1,500" I offered to pay half but that was rejected. I recently got top[ of the line boards and had them installed all for <$500! The truck was missing a tonneau cover in the back to hide purchases (helpful in DC). This was a 1 owner used (leased) car and once again, this issue was wiped "under the rug". I complained to Kurt Klein (the ONLY guy at this dealership worth his salt) and he never forgot me and got me the cover. DC to Vienna numerous times now for 2 recalls that weren't fixed before the purchase, the tonneau and then today, what appeared to be a filled micro fissure on the front window which was also filled with white out! Naturally I was never asked to check this by trying a light razor scrape to avoid a trip to Vienna.While waiting for Star Glass The front desk person was EXTREMELY obstinate about authorizing a courtesy car wash to remove the slush splashes and dirt off my 2 month old all white Jeep. I stood at the main desk (which seems to be the confab "command post") until I finally got a reaction to my stares. There was one person back there and my vehicle was eventually taken to the wash. The glass guy arrived and said, "if it's washed, I can't work on it" so we're running all over to find my vehicle to stop the process. Bottom line, a MAJOR ATTITUDE from the USELESS front desk guy who when I said they have a relationship w/the glass company for 30 years(& he replied, "over 30 years") I asked him why in all that time nobody else had a similar issue, to which he replied, "we don't have to know this" I have been driving for over 40 years so I said, "I guess I can tell the police officer 'I don't have to know this' after a collision from not obeying a left turn arrow!" My advice from this terrible experience is: DON"T waste your time, self-respect and money here. This is a multi-faceted LOSING PROPOSITION (and corporate customer service does not return calls!). Shame on you! More

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First Routine Service Visit Having purchased my new Dodge from Koons Tysons Dodge because of their good service reputation, I was not disappointed when the time came for my first Having purchased my new Dodge from Koons Tysons Dodge because of their good service reputation, I was not disappointed when the time came for my first routine visit. They scheduled the visit when it suited me best and the work was completed on time and for the expected amount. More

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Outstanding service during and after the sale I found myself at Koons because they had a Wrangler that met all of my criteria, and I'm very picky so it wasn't easy to find. I had zero issues with I found myself at Koons because they had a Wrangler that met all of my criteria, and I'm very picky so it wasn't easy to find. I had zero issues with the sale; Noah Foreman doesn't come across as a "car salesman" so much as a guy you wouldn't mind having a beer with who also has the ability to set you up with a vehicle. You can tell his primary interest is in you, not in the sale. I came to see the Jeep, fell in love with it, and bought it. Within the first week after the sale I discovered a couple of issues that we'd both overlooked beforehand. I mentioned them to Noah and within minutes - literally - I found myself in an office with him and Kurt Kline, and they were offering to fix everything at their cost. They weren't really obligated to do this, but they know that it's in their best interest to create happy, repeat customers, and this is reflected in how they handle you. Any vehicle from any dealer can have problems, what matters is how the dealer handles them. In this case, I couldn't have asked for more. Noah and Kurt carried through on their promise and took care of everything. I am truly impressed with how they managed what could have been a bad situation and turned it into a positive experience for me, and I'm also impressed with the quality of the work their service department did. Everyone I've dealt with at this dealership has been friendly and helpful, and I will not hesitate to do business with them again. They've earned my loyalty and my respect. More

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