Kyle Antes

Samson was so helpful and the team gave excellent, efficient care. The dealership was beautiful and efficient. efficient care. The dealership was beautiful and efficient. More

by Mcplunkett Verified Customer Verified Customer

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Arrived on time and told service tech I was there for my complimentary oil change and tire rotation . He said okay they would get right on it. After being told my Santa Fe was done he had me come out to si complimentary oil change and tire rotation . He said okay they would get right on it. After being told my Santa Fe was done he had me come out to sign paperwork and said I was good to go. After pulling out off the service bay I stopped to check over paperwork. Right away I noticed there was no mention that they did the tire rotation. Very disappointed in the follow up off the service tech, I feel he was probably not even listening to what I said when I arrived. I did not have the time to go back in and wait more time. More

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The sales staff is top notch. I had them grab a car from another Walser just to bring my business to them. I had them grab a car from another Walser just to bring my business to them. More

by edadkisson Verified Customer Verified Customer

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Excellent and timely service, friendly staff. Clean facility, I waited at the service center while my car was serviced, they finished within 1 hour. Clean facility, I waited at the service center while my car was serviced, they finished within 1 hour. More

by nitin.vashi Verified Customer Verified Customer

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Just a number, I need tires. Ask the service rep for a quote on tires. He never got back to me on tires. My car was done and sitting at the door for over 20 minutes. I had to go Ask the service rep for a quote on tires. He never got back to me on tires. My car was done and sitting at the door for over 20 minutes. I had to go up to the service desk and talk to someone else to get my car checked out. Will be buying tires somewhere else. More

by RICHARDZULESKI Verified Customer Verified Customer

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I had to call to check on my vehicle status several times cause the app was never updated after the initial check in. cause the app was never updated after the initial check in. More

by bjblackburn1973 Verified Customer Verified Customer

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We purchased a 2024 Hyundai Elantra Hybrid from Walser Hyundai in January of this year. The purchase, for the most part, was a great experience. We drove 230 miles to make this purchase, as this was t Hyundai in January of this year. The purchase, for the most part, was a great experience. We drove 230 miles to make this purchase, as this was the absolute best price we found for this particular model. The Elantra has been great up until the point we were hit by a driver running a stop sign. When it was being repaired by a local body shop, the shop noticed there was slight damage to the rim, so they needed to remove the tire to make repairs to the rim. However, they informed us that the wheel lock key for the locking lug nuts was missing from it's case in the trunk floor compartment. The case was there but the key was missing. To expedite the process, the body shop was able to order a replacement key for $60. When we called Walser to ask to be reimbursed for the missing key, they informed us they would not be able to do that. Their claim was that it was because it was a used car, and there were no guarantees of equipment and that the purchase was made 4 months ago. I have a few problems with these reasons for denying our reimbursement claim. First, while it was technically a used vehicle, it was also a program vehicle, being used by Walser as their service loaner vehicle, so it was never sold to another party prior to us purchasing it. Secondly, we had inquired whether the tires had been rotated prior to purchase and they informed us that, in fact, they had just been rotated, due to a tire needing a repair. What this tells me, looking back on this, is that they used the key to remove the tire, and forgot to replace it. We called our original salesperson, and also spoke to a sales manager and gave them the opportunity to make this right, but in the end, they refused to compensate us the $60. Honestly, I was shocked that they weren't willing to do what was right and risk losing us as future customers over $60. This was our second hyundai/kia purchase and both times we have driven over 3 hours to make these purchases. It seems like we no longer have to bother looking at Walser for our next vehicle. More

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Sales and Management staff were patient while we waited for our credit union to get the commercial auto loan approved and funded for our credit union to get the commercial auto loan approved and funded More

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Everyone was so nice, got me right in and helped me get new tires. Thank you new tires. Thank you More

by jenniferwalsh344 Verified Customer Verified Customer

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Numerous items. Never received video of work done to start. I left a voicemail at 5:20pm, never received a call back. I called next day to corporate who also tried c Never received video of work done to start. I left a voicemail at 5:20pm, never received a call back. I called next day to corporate who also tried calling service to no avail. After back and forth, i eventually called again to find out it was ready to be picked up (at 4pm) next day from when i dropped it off. More issues with service manager, very condescending and zero customer service. Also left the general manager a voicemail today looking to discuss more. Should also mention I’m dealing with a charge (unrelated to this) from Carl, the previous service rep who didn’t check my warranty… done typing for now, but I have more to say More

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