Kyle Antes

We purchased a 2024 Hyundai Elantra Hybrid from Walser Hyundai in January of this year. The purchase, for the most part, was a great experience. We drove 230 miles to make this purchase, as this was t Hyundai in January of this year. The purchase, for the most part, was a great experience. We drove 230 miles to make this purchase, as this was the absolute best price we found for this particular model. The Elantra has been great up until the point we were hit by a driver running a stop sign. When it was being repaired by a local body shop, the shop noticed there was slight damage to the rim, so they needed to remove the tire to make repairs to the rim. However, they informed us that the wheel lock key for the locking lug nuts was missing from it's case in the trunk floor compartment. The case was there but the key was missing. To expedite the process, the body shop was able to order a replacement key for $60. When we called Walser to ask to be reimbursed for the missing key, they informed us they would not be able to do that. Their claim was that it was because it was a used car, and there were no guarantees of equipment and that the purchase was made 4 months ago. I have a few problems with these reasons for denying our reimbursement claim. First, while it was technically a used vehicle, it was also a program vehicle, being used by Walser as their service loaner vehicle, so it was never sold to another party prior to us purchasing it. Secondly, we had inquired whether the tires had been rotated prior to purchase and they informed us that, in fact, they had just been rotated, due to a tire needing a repair. What this tells me, looking back on this, is that they used the key to remove the tire, and forgot to replace it. We called our original salesperson, and also spoke to a sales manager and gave them the opportunity to make this right, but in the end, they refused to compensate us the $60. Honestly, I was shocked that they weren't willing to do what was right and risk losing us as future customers over $60. This was our second hyundai/kia purchase and both times we have driven over 3 hours to make these purchases. It seems like we no longer have to bother looking at Walser for our next vehicle. More

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Sales and Management staff were patient while we waited for our credit union to get the commercial auto loan approved and funded for our credit union to get the commercial auto loan approved and funded More

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Everyone was so nice, got me right in and helped me get new tires. Thank you new tires. Thank you More

by jenniferwalsh344 Verified Customer Verified Customer

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Numerous items. Never received video of work done to start. I left a voicemail at 5:20pm, never received a call back. I called next day to corporate who also tried c Never received video of work done to start. I left a voicemail at 5:20pm, never received a call back. I called next day to corporate who also tried calling service to no avail. After back and forth, i eventually called again to find out it was ready to be picked up (at 4pm) next day from when i dropped it off. More issues with service manager, very condescending and zero customer service. Also left the general manager a voicemail today looking to discuss more. Should also mention I’m dealing with a charge (unrelated to this) from Carl, the previous service rep who didn’t check my warranty… done typing for now, but I have more to say More

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Everyone at the desk were very helpful and the service was done ahead of schedule. was done ahead of schedule. More

by dkrgnonti Verified Customer Verified Customer

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They are very kind and courteous but my only complaint is that oil changes are getting too expensive- just my oil change was $120. I have to look for a cheaper oil change that oil changes are getting too expensive- just my oil change was $120. I have to look for a cheaper oil change More

by dcbrotz Verified Customer Verified Customer

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Service center seems to be going through a change in service advisors after a couple people quit. I've noticed a lack of experience in new people and no follow up with my repairs. After being told they service advisors after a couple people quit. I've noticed a lack of experience in new people and no follow up with my repairs. After being told they would keep me updated I had to call them to get my updates. I've lost some confidence and trust in them More

by ebertjee Verified Customer Verified Customer

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Oil leaked onto our garage floor after getting it changed, oil light came on, and we had to tow our Tucson back to the dealer. No compensation was offered. So this review is also related to our las changed, oil light came on, and we had to tow our Tucson back to the dealer. No compensation was offered. So this review is also related to our last visit (oil change) also. More

by mbwall Verified Customer Verified Customer

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Best car buying experience of my life! Was a super easy process. The salesperson was fantastic. Was a super easy process. The salesperson was fantastic. More

by becky.zufall Verified Customer Verified Customer

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Great customer service. Quick efficient, professional service. The mechanics did a phenomenal job, they deserve raises for thier hard technical work. Quick efficient, professional service. The mechanics did a phenomenal job, they deserve raises for thier hard technical work. More

by aljo0603 Verified Customer Verified Customer

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