4 hours for an oil change on both occasions I’ve been in
for service on my 2020 Sonata. And I’ve been trying for over a year to get a second key fob that was supposed to come with my brand new Sonata. Have
for service on my 2020 Sonata. And I’ve been trying for over a year to get a second key fob that was supposed to come with my brand new Sonata. Have stopped into Edmond Hyundai 7 times to request the key fob after being completely ignored by sales and service team on phone and text. Would not recommend this dealership. No common decency and definitely no service after the sale.
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by KEITHPOKES
Verified Customer
Verified Customer
Other Employees Tagged:
Casey Davis, Frankie Lugo, Justin McMillan
May 13, 2022 -
Edmond Hyundai responded
Hello, Keith. We appreciate your feedback. At our dealership we strive to make sure every customer leaves happy. We're truly sorry for the experience you had and it’s our hope that you do give us another opportunity in the future. Thank you.
The purchase process was the easiest I have had in years.
No going back and forth all day.
No going back and forth all day.
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by RICKLMC
Verified Customer
Verified Customer
Other Employees Tagged:
Brandon Downing, Kyle Hays, Chad Huckaby
Mar 30, 2022 -
Edmond Hyundai responded
Hi RickLMC! Thank you for taking a moment to share your experience. We pride ourselves on having a smooth purchasing process and are happy to hear you had a five-star experience. Please let us know if we can be of service in any other way!
They put down the wrong phone number for me and wouldn't
update it for over a week. Minimal communication. Marked up prices. Pressured sales tactics.
update it for over a week. Minimal communication. Marked up prices. Pressured sales tactics.
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by SAM@VOCALEASE.NET
Verified Customer
Verified Customer
Apr 08, 2022 -
Edmond Hyundai responded
Hi Sam. We're sorry you are dissatisfied with your experience at Edmond Hyundai. We’re typically known for our exceptional attention to detail and we regret to have missed the mark. We appreciate your sharing your feedback, we will use it to coach our team to the benefit of others.
Our salesman met us in the parking lot and showed us the
car that we bought we could not be happier with our sales experience all around
car that we bought we could not be happier with our sales experience all around
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by LLCLURE
Verified Customer
Verified Customer
Other Employees Tagged:
Chad Huckaby
Feb 03, 2022 -
Edmond Hyundai responded
LLClure, we are happy to hear our staff was able to provide a great purchase experience for you at Edmond Hyundai. Thank you for trusting us to help you find the perfect vehicle. Keep us in mind when you are ready to upgrade! Enjoy your new ride!
They were very willing to work with me and they had
really great customer service!
really great customer service!
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by NICOLE8318
Verified Customer
Verified Customer
Other Employees Tagged:
Cole Morris
Dec 23, 2021 -
Edmond Hyundai responded
Nicole318, we pride ourselves on our high standards of customer service and we're glad you noticed. Thanks for shopping at Edmond Hyundai.
Had a great experience, Kyle took great care of us and
was very helpful with our trade.
was very helpful with our trade.
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by Shelly
Dec 02, 2021 -
Edmond Hyundai responded
Shelly, thank you so much for your 5-star review! Our customers mean the world to us and we appreciate your feedback!
If you are thinking about purchasing a Hyundai, I
recommend you go to Automax Hyundai in Norman rather than Edmond Hyundai. The customer service here, with the exception of my salesman Kyle sucks. I
recommend you go to Automax Hyundai in Norman rather than Edmond Hyundai. The customer service here, with the exception of my salesman Kyle sucks. I was here on Monday ready to make a deal and trade my 2014 Chevy Malibu. The two finance guys, Matthew and Brian that I interacted with act as if you don't have any other options and that they are your last resort. They are very rude, offensive, dismissive and standoffish. This is more applicable to Matthew. I wouldn't let him help my dog finance a vehicle if that was an option. The "Edmond Hyundai Promise" that they say "distinguishes" themselves from other Hyundai dealers is a marketing scheme. The things that they offer in the promise are things that Hyundai offer to all customers buying a new vehicle. The things that I was told I wouldn't get anywhere else, like the free car washes, and oil changes, and loaners, and engines for life are things that I also get at the dealer where I purchased my vehicle from, Automax Hyundai in Norman and when I asked about these things, Automax told me that was something Hyundai offered, not just Edmond Hyundai. Also, the top notch customer service that they advertise is also a marketing scheme. They use this just to get you in the door. As I mentioned before, the customer service here is terrible. It's comparable to Walmart customer service, maybe a little worse.The ONLY positive customer service experience I had here is with Kyle who was my salesman and Kyle is great. I do recommend him if you happen to find yourself here. Very detailed and attentive to the customer. But if you have the option, I recommend Automax in Norman. Ty and Devon were great. I purchased my 2022 sonata limited from them and I am very pleased with their service. I highly recommend them. Personally, I will never do business here. I live in Edmond but I will be driving to Norman to have my Hyundai serviced when that time comes.
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by jayaitch24
Other Employees Tagged:
Matthew Essington
Dec 02, 2021 -
Edmond Hyundai responded
Hello, Jayaitch24. Thank you for providing candid feedback and making us aware of this issue. I apologize that your expectations were not met and sincerely apologize for the level of service that you received. At our dealership we set high standards for ourselves and fellow team members, and feedback like yours helps us to continue improving. If you would like, please do not hesitate to contact us at (405) 696-4950 so we can speak with you in more detail about your visit. Thank you
Great inventory. Sales team listened and wasn’t “pushy
“. It was the most positive car purchase experience that I’ve had
“. It was the most positive car purchase experience that I’ve had
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by L68GT
Verified Customer
Verified Customer
Other Employees Tagged:
Brian Burton
, Brandon Downing, Matthew Essington
Oct 21, 2021 -
Edmond Hyundai responded
Hi L68GT! Thank you for taking a moment to share your feedback at Edmond Hyundai. We are happy to hear our team made your purchase experience awesome! Enjoy your new ride and keep us in mind when you are ready to upgrade:)
Very friendly and will let you shop and willing to make a
deal I am on vehicle number 7
deal I am on vehicle number 7
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by DWALLIS214
Verified Customer
Verified Customer
Other Employees Tagged:
Sam Assaleh
, Matthew Essington
Oct 19, 2021 -
Edmond Hyundai responded
D. Wallis! The team appreciates your repeat business very much, and we hope to exceed your expectations again on your next visit! Enjoy your new ride. Have a great day:)
We had Kyle help us buy our new Hyundai Tucson and he was
awesome and very helpful!
awesome and very helpful!
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by CARLIE_JOANN
Verified Customer
Verified Customer
Other Employees Tagged:
George Khoury
Oct 12, 2021 -
Edmond Hyundai responded
Thank you for the great review, Carlie! We are happy to hear Kyle and our staff at Edmond Hyundai made a positive experience for you. We hope to exceed your expectations on your next visit! Enjoy your new Tucson!