Kyle Dorfler | Page 9

Fantastic service I worked with Kyle at the mazda location. The vehicle I purchased was a trade in and was not a make they normally sell, however Kyle was able to make I worked with Kyle at the mazda location. The vehicle I purchased was a trade in and was not a make they normally sell, however Kyle was able to make sure that I had all the correct information of the vehicle that I needed. He was a pleasure to talk to while paperwork was in progress, and gave us very professional service. If I ever decide I need a Miata in my life, I know where to go! More

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Drama free purchase I called in advance and spoke to Oscar to verify that the car I found on autotrader was still on the lot. It was, and Oscar had it moved to the front I called in advance and spoke to Oscar to verify that the car I found on autotrader was still on the lot. It was, and Oscar had it moved to the front parking area by the time I arrived (good first impression). Unfortunately, Oscar wasn't available when I arrived and I kind of wandered a bit until Clay greeted me and handed me the keys. I knew walking in the door that if the car drove well, was equipped as advertised and was in near-perfect condition, that this would be a purchase. It did, it was, and it was, so I was ready to buy when I came back from the test drive (solo, which surprised me a little). When I got back, Oscar was still busy with other people and again I wandered a bit, not sure how the sales group handles call-in clients. I killed some time with Kyle (nice guy) until Oscar showed up and we got down to it. If you've never shopped for cars online (cars.com, autotrader, kbb, etc.) before, you should know there's rarely any negotiation on price. I made a halfhearted effort at it, but I was fine with the listed price on this car already, otherwise I wouldn't have gone to look at it. The online price was discounted over $5k from the sticker already, so.... yeah. Don't EVER buy a car without first checking for an online listing. Anyway, Oscar made the dealership-required pitch for extended warranty, paint protection, etc., but I've heard all that before and shut him down as nicely as I could. But truly, we could've been done in 5 minutes. I emailed him my pre-approval letter from my phone and he took it off to the business manager, Allison. Then.... we - Kyle and Oscar and I - sat and swapped stories. Again, nice guys to sit and visit with (a couple beers would have gone well right about now) but the wait time for a pre-approved loan seemed excessive. Allison/Oscar did come back to me with another loan package with a slightly lower rate, but it would have put another hard ping on my credit report and would have resulted in a whopping $5/mo decrease in payment. And, I'm thinking at the time, an even longer wait. Pass. Once I got to Allison, things moved quickly and I dutifully scribbled my signature on probably a half-ream of paper (Allison is VERY thorough), thinking mainly of getting out the door and on with my day. Everyone was friendly and professional, and I wouldn't hesitate to call Oscar for another car. But, I can't help but thinking that the whole process took way too long considering I already knew which car I wanted and was pre-approved. Maybe it was that it was a Saturday, but honestly, the dealership didn't look that busy to justify the amount of time it took to complete the sale. More

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Kyle was Great! Kyle went out of his way to get me the exact car I wanted. He was knowledgable, patient, respectful, and authentic. I appreciated his honesty and ea Kyle went out of his way to get me the exact car I wanted. He was knowledgable, patient, respectful, and authentic. I appreciated his honesty and easy going style. More

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Kyle was awesome , very knowledgable. He was helpful and not pushy. He listend to what I was looking for and wanted and was very attentive. I shopped for a while and d , very knowledgable. He was helpful and not pushy. He listend to what I was looking for and wanted and was very attentive. I shopped for a while and didn't have an experience with a salesmen like I did with kyle. I knew immediately I wanted to work with him. More

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Kyle is awesome We had been looking at cars for a couple of days. We had gone to four or five dealerships, and all of the people that we dealt with were your stere We had been looking at cars for a couple of days. We had gone to four or five dealerships, and all of the people that we dealt with were your stereotypical “car salesman.” Fake tan, toupee like hair, pushy, etc. (I know that sounds a bit offensive, but it’s really what happened!) Not so with Kyle! He’s a genuine person, a genuinely nice guy and a pleasure to work with. I never felt like we were in some way being conned, he was straight forward and truthful. We came in looking for a new Mazda, and ended up with a used truck, but we’re not finished yet and I’m sure we’ll be back. Thanks for making what we consider somewhat of a chore a great experience, Kyle! More

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My old truck Kyle was great. We test drove three cars and in the end I mentioned I really wanted an old truck. They had that truck. Everyone we talked to was great Kyle was great. We test drove three cars and in the end I mentioned I really wanted an old truck. They had that truck. Everyone we talked to was great, easy going laid back and clearly beloved in the cars they sell. I typically am hesitant with car dealers, trust issues, but this was a nice relaxed change of the usual expierence. I would recommend this dealership to anyone. More

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Amazingly refreshing I've leased 2 CX-5s from Russ Darrow Mazda. I do not enjoy this process as I feel most dealerships look to take advantage..especially since I am a fe I've leased 2 CX-5s from Russ Darrow Mazda. I do not enjoy this process as I feel most dealerships look to take advantage..especially since I am a female. Justin Pohl however changes my entire perspective. He took the time to really understand what I was looking for within my budget and got me the perfect vehicle. Everyone involved was great and they continue to give me top notch service. I will never go anywhere else and I will be loyal to Russ Darrow. More

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So helpful, and friendly I enjoy when I take my car to Russ Darrow Mazda, for service. They are so friendly, explain everything, and that makes me feel very comfortable. I k I enjoy when I take my car to Russ Darrow Mazda, for service. They are so friendly, explain everything, and that makes me feel very comfortable. I know what will be done, and what to expect with the cost. It is a cheerful place. I am so happy to have bought my vehicle there. Their sales and service are A+ in my book. More

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Good experience The salesman very knowledgeable and did great followup without being too pushy. It was a positive experience buying our new car from this dealership. The salesman very knowledgeable and did great followup without being too pushy. It was a positive experience buying our new car from this dealership. Thank you. More

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Very friendly and accommodating Although I was strongly considering a car from another company, I walked into the dealership and ended up driving away in a Mazda. Aside from the fa Although I was strongly considering a car from another company, I walked into the dealership and ended up driving away in a Mazda. Aside from the fact that the cars pretty much sell themselves once behind the wheel, the staff went above and beyond my expectations to help me make my decision. The test drive was planned to show every feature of the car, and the staff were absolutely accommodating in my financial requirements. More

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