"Outstanding service from the beginning to the end."
Frank Sandomierski Client Advisor, David DeHaan Finance manager and Kyle Fraser BMW Genius,
were outstanding! I went into the dealership unsure of what to expect. All my concerns were quickly put to rest with the service that I received from these 3 gentlemen. Kyle made sure I was taken care of while Frank assisted other customers. Frank was also awesome as he made sure Kyle assisted me with the test drives, with speed and professionalism. David was awesome during the approval and document signing.
The vehicle I purchased didn't have mats or a BMW key chain, I made a call to David and Frank called the following day telling me to come in for the mats and a key chain.
Frank, David and Kyle, BMW of Rochester Hills will be my choice for vehicle purchases for years to come.
"The service and staff at this dealership were OUTSTANDING!"
- princess p
My husband and I decided to go back to a BMW! What a great
decision! We were so pleased with not only the product,
but the service we received as soon as we entered the
showroom. We were greeted by Kyle who was extremely
knowledgeable in answering our questions. He then
introduced us to Tonya Murray! Tonya was very approachable
in helping us to make a decision on our new BMW. Ladies,
Tonya made sure she addressed ME in the process of purchasing
our new car. She was great in every aspect of this sale. Thank you Tonya!
"Smooth as silk just like the BMW ride. "
It was a pleasure working with Tonya and the BMW of Rochester Hills team. The professionalism was
outstanding from the test drive to the delivery of our beautiful X3.
Thank you Tanya Murray!
Gerald and Judy Quinn
I worked with Dave Griffin on leasing my new BMW, and he was incredibly helpful, patient, and accommodating throughout the whole process. This was my first time at the dealership, and I was very pleased with how smoothly it went - everthing from the first test drive to picking up my new car and learning its bells and whistles, Dave was very informative. I would highly recommend him and BMW of Rochester Hills for those on the market. Kyle Fraser was also excellent and very knowledgeable about BMWs, especially with respect to how they compare to competitor vehicles.
Other Employees Tagged:
Kyle was very thorough, professional and enjoyed his job.
I am still having a little difficulty and will be back to freshen up how all the gadgets work.
Thank you for all of your kindness and professionalism.
"Great and professional dealership!"
Every one I have worked with in this dealership has been really great to me and made each experience a good one. Especially David Griffin and Kyle! They answered every question I had and went further into detail with things I didn’t even think of. They made sure I was content before leaving them and really made it a welcoming and friendly environment. They stayed longer than need be for as well just to be sure I got what I needed and that makes me a happy and returning customer!
"Kyle, the BMW Genius is worth buying the car!"
Kyle was AMAZING! He came to my house and stayed until every problem I was having was resolved. I really have never seen better customer service! Fabulous expertise and knowledge. He refused to accept that he couldn't find an answer and kept trying until everything was fixed. Love him!!!
Love this dealership and especially Tonya Murray - she is AWESOME. This is the second vehicle we purchased via her and I wouldn't go to anyone else. We interacted with Kyle while we were waiting for Tonya to finish up with another customer -- what a bright and helpful guy. Great selection to have him at the Genius Bar -- look forward to going back in a week to officially learn more about our X3. The dealership itself is also great to deal with. They make the whole buying process painless and fun! Knowledgable, friendly staff that all are so all so helpful. Would recommend to anyone.
"Kyle. Onboard "
Kyle was very professional, patient and knowledgeable. Learned a lot from him. I definitely understand my car now that I spent time with him, Thanks
"Kyle Fraser, the consummate professional"
- Enzo's mom
I returned to review the specific functions of my 540i. Kyle was thorough, patient, and enthusiastic about the product. Without Kyle's guidance I would not have fully appreciated the range of functions my car offers.