Kyle Haley
Kyle Haley at Suburban Buick GMC of Troy

Kyle Haley

Service Manager

Suburban Buick GMC of Troy

1850 W Maple Rd
Troy, MI 48084

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3.4
6 Reviews

Dealership Experience

19 yrs, 3 mos

Industry Experience

19 yrs, 3 mos

3.4

6 Reviews

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6 Reviews of Kyle Haley

April 05, 2025

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Employee Rating

My 2013 Buick Regal GS had a knock/clunk from the front suspension. CarFix on Rochester Rd said my right front strut was bad, but it sounded like the front stabilizer bar links to me. Well I have been taki More

by khodges3
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Service Communication
Recommend Dealer
Yes

April 01, 2025

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Awesome service, it was very helpful, we were in and out in a very short time More

by LR
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Finance Experience
Recommend Dealer
Yes

December 17, 2024

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They did an excellent job placing me in my new vehicle. They were efficient and helpful with all of my questions. More

by Samanthatocco1
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Chris Adams , Dane Tocco

July 15, 2024

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Your salesmen are rude, your mechanics either don't communicate well or the salesmen misrepresent what is said. They interrupt, don't listen, and try to avoid customers who aren't purchasing additional More

by monique.angelich
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Roger - sales person

Jul 18, 2024

Suburban Buick GMC of Troy responded

Hi, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. If I can discuss with you, please call me at 248-430-9363. John Gangler-General Sales Manager

Jul 18, 2024

monique.angelich responded

John, I purchased my vehicle in 2019, and have repeatedly given feedback about the horrible service and how rude the sales people have been/are. It's lovely that you finally responded ****4 years**** after my first service complaint. (I have submitted 4 prior to this one) I've already sold my Buick - as is - for $7,000-- less than 24 hours after your salesperson laughed and lowballed me, claiming my car wasn't worth 300.00. I will be sharing my _horrible_ experiences, and telling everyone I know how terrible your sales/service people are in order to save them from having the same impatient, patronizing, humiliating, frustrating, and EXPENSIVE service I received. Your dealership lost my business permanently. Don't contact me again.

June 25, 2024

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Worst customer service I’ve ever experienced and they tried to sweep the rug underneath me by changing our contract without consulting me. Then when I call to talk someone no one answers or calls back! More

by Playboyjthomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

March 15, 2023

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Recalls and major internal engine damage (bent push rod)caused multiple repeat repairs. No response by management. This vehicle was newly purchased, and I have had two no start /towing problems. More

by michael4565
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: John Swanson

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