Kyle Karlsen

Kyle got me into exactly what I went there He listen to me needs and worked with me to get what I wanted me needs and worked with me to get what I wanted More

by egozley1023 Verified Customer Verified Customer

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We knew what we wanted and Sayville Ford provided it! Ok Kyle was on point and very up to the job of providing great customer service Ok Kyle was on point and very up to the job of providing great customer service More

by philipcolburn Verified Customer Verified Customer

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Kyle was great to work with, haven’t bought a car in 18 years and would use him again if needed years and would use him again if needed More

by Nova1120 Verified Customer Verified Customer

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Excellent process very easy each step of the way. Kyle was great to work with. Kyle was great to work with. More

by spklek1 Verified Customer Verified Customer

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From the moment I walked in, I was greeted with a warm welcome from the front desk and Kyle. I came in ready to trade in my current vehicle and leave with a brand new pick up truck and Kyle facilitated th welcome from the front desk and Kyle. I came in ready to trade in my current vehicle and leave with a brand new pick up truck and Kyle facilitated the deal seamlessly. Kyle was very knowledgeable and professional and I felt comfortable throughout the whole process. More

by eric.seubert21 Verified Customer Verified Customer

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After my lease ended, I completed a buyout through my credit union (not through the dealership). During that process, I discovered that multiple transaction documents provided to me throughout both the l credit union (not through the dealership). During that process, I discovered that multiple transaction documents provided to me throughout both the lease and buyout contained inconsistent figures. These inconsistencies were not limited to the final Bill of Sale. They extended to the original lease documentation, including differences in the agreed vehicle value and gross capitalized cost. For example, the agreed-upon vehicle price was approximately $45,999; however, the lease reflects a higher vehicle value and gross capitalized cost (approximately $47,891.70 / $48,536.70), without a clear explanation of how those figures were derived. At lease inception, I provided approximately $8,000 out of pocket. However, the lease documentation reflects approximately $8,434.83 as “rebates/non-cash credits,” while no cash payment is reflected. This raises concerns regarding how my upfront payment was categorized and applied within the transaction. In addition, certain add-on products were included and presented to me as required at the time. Based on my later review, it was not clear that these items were optional, nor how they impacted the overall pricing and lease structure. During the buyout process, I was provided with multiple versions of Bills of Sale showing different purchase amounts. When I requested corrected and consistent documentation, I was told a refund check would be issued rather than receiving revised paperwork that clearly reconciled the discrepancies. Because of these ongoing documentation concerns, I filed complaints with the New York State Attorney General’s Office, the New York DMV Dealer Compliance Unit, the Federal Trade Commission (FTC), the Consumer Financial Protection Bureau (CFPB), and the Better Business Bureau (BBB). Update (March 2026): This matter has now gone through the New York State Attorney General’s mediation process. The dealership submitted a response; however, their explanation focused only on a $65 discrepancy on a revised bill of sale and did not address the broader concerns outlined above. While a refund was issued, the underlying inconsistencies remain unaddressed. (The check has not been cashed and is being retained as part of my records.) As of this update, the matter remains unresolved. I reserve all rights to pursue further remedies if necessary. Based on my experience, I encourage any consumer to carefully review all lease and purchase documentation, including vehicle pricing, how upfront payments are applied, and to ensure that all figures are consistent across documents. More

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Kyle Karlsen was a great help in getting a new pre-owned car, as he always has been in the past and is always helpful with all questions . Always friendly and truthful. car, as he always has been in the past and is always helpful with all questions . Always friendly and truthful. More

by markt5561 Verified Customer Verified Customer

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Angelo was extremely helpful kind and Went above and beyond. We are very happy with everyone we encountered at the dealership.!!!!! beyond. We are very happy with everyone we encountered at the dealership.!!!!! More

by eastendfire Verified Customer Verified Customer

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Kyle provided us with excellent service, he was knowledgeable & patient. This is our 2nd purchase with him & a few inquiries, each experience gets better. We highly recommend him to all our friends knowledgeable & patient. This is our 2nd purchase with him & a few inquiries, each experience gets better. We highly recommend him to all our friends & family. More

by Jennifer Verified Customer Verified Customer

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Excellent service. Lisa is great. I was so happy with the service and attentive I am so happy. Lisa is great. I was so happy with the service and attentive I am so happy. More

by ADRIANANY34 Verified Customer Verified Customer

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