Kyle Pullen
Kyle Pullen at Secor Subaru

Kyle Pullen | Page 16

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.9
182 Reviews

I have been a Service Advisor the past 5 years in the automotive and powersports industry. I have always been in the field of customer service before becoming a Service Advisor. I do honestly enjoy helping others. I am a sports enthusiast and enjoy coaching youth football. I am glad to have joined the Secor team.

Dealership Experience

3 yrs, 9 mos

Industry Experience

8 yrs, 11 mos

Languages Spoken

English English

4.9

182 Reviews

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182 Reviews of Kyle Pullen

July 29, 2023

Dealership Rating
Employee Rating

Excellent experience and service overall, my Forester is getting on in mileage and years and as mechanicals continue to wear out, I’ll continue to bring it to Secor for service. Bringing a car to dealer is More

by GREGORYPIZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell

Aug 01, 2023

Secor Subaru responded

Hey Gregory, thank you for the great review! We're happy that you've had an excellent experience with us at Secor Subaru. We're glad Anastasia and the team have been able to provide top-notch service for your Forester. We appreciate your support and see you again!

July 20, 2023

Dealership Rating
Employee Rating

Good communication, he kept me in the loop with process etc. happy with the service More

by COLIN20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2023

Secor Subaru responded

Thank you for leaving us this five-star review at Secor Subaru. It was a pleasure assisting you. Enjoy your ride!

May 16, 2023

Dealership Rating
Employee Rating

Great service, easy going, quick turnaround, and fast to schedule the day of. Only issue was my mirror was changed and the seat was left very far back. But thats really not a big deal More

by JLAPOINT95@GMAIL.COM
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

May 17, 2023

Secor Subaru responded

We're happy to hear you had a great experience with us at Secor Subaru! We appreciate your positive feedback about our quick service and ease of scheduling. We apologize for the issue with the mirror and seat, but we'll make sure to bring it to our team's attention to ensure we handle it better next time. Thank you for choosing us for your vehicle needs!

May 16, 2023

Dealership Rating
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Very helpful, friendly, professional, courteous and fair. Diagnosed engine issues on my Outback and repaired it perfectly. Provided a loaner vehicle to me. More

by HMUHSIN
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2023

Secor Subaru responded

Thank you for trusting the Secor Subaru team with your Outback! We're so glad we could resolve your issues and hope you won't hesitate to reach out if we can be of service again in the future. Take care!

May 13, 2023

Dealership Rating
Employee Rating

Kyle was my service rep -- he was very awesome ,, and Lionel the curtesy driver was extremely nice !!! More

by gjctoyota
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lionel (Curtesy Driver)

May 16, 2023

Secor Subaru responded

Kyle, Lionel, and the team are so glad to make this a five-star experience for you! We look forward to seeing you again for your next appointment! Thank you! - Secor Subaru

May 12, 2023

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Very professional and accommodating. A pleasure to work with. They were very patient in listening to my concerns about the vehicle before the service began. More

by BARBARAKAPLOWE
Service Price Transparency
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Recommend Dealer
Yes
May 15, 2023

Secor Subaru responded

We're glad to hear that the team provided an accommodating experience for you, Barbara! We hope you continue to feel confident returning to Secor Subaru for your service needs! Thank you!

April 17, 2023

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Employee Rating

Courteous, good communication, delivered as promised, received my vehicle on time as scheduled and returned it freshly washed. More

by toddler-brisker0i
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Apr 19, 2023

Secor Subaru responded

Thank you for sharing your experience! We appreciate you trusting the Secor Subaru team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future!

April 11, 2023

Dealership Rating
Employee Rating

Had to wait 2 hours due to a lot of activity that day. No notice of service delay. More

by rrbacci
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 13, 2023

Secor Subaru responded

Reviews are very important to our business. We use them to learn from our mistakes and improve the experience for the next guest. If you're willing, I'd love to hear more about what happened during your visit. Please consider reaching out. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

March 22, 2023

Dealership Rating
Employee Rating

Wonderful customer service. They gave me a loaner to use while my vehicle was being serviced which I appreciated. All work was done within promised time and I was informed via t More

by Terri
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rebecca Nutt

Mar 24, 2023

Secor Subaru responded

Thank you for sharing your experience, Terri! We appreciate you trusting the Secor Subaru team with your vehicle and hope we have the opportunity to serve you again in the future. Take care!

March 19, 2023

Dealership Rating
Employee Rating

We are on our fourth lease. Love the stakes and service department. Plan to release when the time comes. More

by scravinho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Anastacia Rebell , Rebecca Nutt, Kevin O'Donovan, Dan sales.

Mar 22, 2023

Secor Subaru responded

We're so happy you feel confident returning to us for your lease and service needs! Thank you for being a Secor Subaru customer!

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