Kyle Schumacher | Page 12

Badass place the Bomb Diggity Bomb DiggityThe service manager coleAnderson and Mike Ortiz and the little guy to the left of them with the short brown hair with a limp is extremely Bomb DiggityThe service manager coleAnderson and Mike Ortiz and the little guy to the left of them with the short brown hair with a limp is extremely helpful and I can’t believe how well that place runs More

by Cola Verified Customer Verified Customer

Report | Print

Top Notch Service I have been using Roseville Toyota Service department for over 2 years now. They are always courteous & quick with the service of my cards. Most of th I have been using Roseville Toyota Service department for over 2 years now. They are always courteous & quick with the service of my cards. Most of the time the car is ready sooner than their estimatiEd time. I get a comprehensive report of what was done each time. I have never felt pressured to purchase anything. They explain what their recommendations are and let me decide what I want done. I enjoy taking my car in for service. More

by REBA Verified Customer Verified Customer

Report | Print

Everyone was helpful at Roseville Toyota All Toyota staff that were involved in having my predator bars and the ciljet done were awesome. Especially Joe at the parts counter at Roseville Toyo All Toyota staff that were involved in having my predator bars and the ciljet done were awesome. Especially Joe at the parts counter at Roseville Toyota got it right and everyone involved for the cilijet were very informative with the process. More

by JIMBALLUS Verified Customer Verified Customer

Report | Print

Great customer service!!!! The staff was very courteous. I used the shuttle service and they were very prompt with picking me up. I will definitely be coming back for my next The staff was very courteous. I used the shuttle service and they were very prompt with picking me up. I will definitely be coming back for my next service!! More

by chrisgmaw2004 Verified Customer Verified Customer

Report | Print

Excellent customized service Mgr Kyle & Mike not only patiently listened to our concerns & respond to our request in timely manner, but also followed up until the Svc is completed Mgr Kyle & Mike not only patiently listened to our concerns & respond to our request in timely manner, but also followed up until the Svc is completed. They are awesome! Their professionalism is very much appreciated! More

by Juana's Verified Customer Verified Customer

Report | Print

Amazing, quick, and they exceeded my expectations Kyle identified problems my vehical was having and scheduled a future appointment to fix it. He had my vehical in and out before my Uber was ready to Kyle identified problems my vehical was having and scheduled a future appointment to fix it. He had my vehical in and out before my Uber was ready to pick me up. By far the best customer service I have ever encountered. More

by DEVINCEJA Verified Customer Verified Customer

Report | Print

Great people and service service was fast and friendly. I was updated regularly and very happy with the outcome. Highly recommend! The environment is relaxed and clean! You service was fast and friendly. I was updated regularly and very happy with the outcome. Highly recommend! The environment is relaxed and clean! You can have lunch or do a little shopping while you wait. What a bonus😀 More

by MARCIA508 Verified Customer Verified Customer

Report | Print

120000 ml service Very good work and excellent service. I very like the facilitie they open on Sunday . It very easy and can save our time and money . Thanks Very good work and excellent service. I very like the facilitie they open on Sunday . It very easy and can save our time and money . Thanks More

by yyqua12 Verified Customer Verified Customer

Report | Print

70,000 mole oil change I’ve bought multiple cars and have been pleased. The service went very well. I am requesting service discounts along with mailed discounted coupon I’ve bought multiple cars and have been pleased. The service went very well. I am requesting service discounts along with mailed discounted coupon offers for future services. More

by zja777 Verified Customer Verified Customer

Report | Print

Problem with a new RAV4 The day after I purchased my 2018 RAV4, a problem (drifting to the right) became very apparent. There ensued a a 2+ month "controversy" about this The day after I purchased my 2018 RAV4, a problem (drifting to the right) became very apparent. There ensued a a 2+ month "controversy" about this problem and requiring me to take this new vehicle to the dealership multiple times and it spending several days in the Service Department undergoing tests, etc. Roseville Toyota representatives acknowleged the problem in spite of their, and a Toyota corporation engineer, indicating that the vehicle met Toyota specs. The situation required escalation to the Toyota corporation level. What followed was a 2+ month back and forth situation until a resolution finally occurred. During this tense period Senior Service Consultant Kyle Shumacher was always polite, civil, and helpful. His supervisor, Cole Anderson, was the same. Their position was difficult; tryng to resolve my complaint, represent Roseville Toyota, and meet Toyota corporate requirements. Although this experience was very frustating, I would gladly be served again by Kyle and Cole. I would rate those two at five stars. However, my rating of this whole experience results is 4 stars or less. During this experience I drove another Toyota RAV4 in the Roseville Toyota inventory and it displayed the same problem as my vehicle. I believe this problem must exist in all similar 2018 RAV4s. I also believe that the Toyota corporation is sufficiently competent to recognize and resolve this problem prior to the sale of said vehicles. In total, all of this caused me to lower my rating. More

by JWBARNES Verified Customer Verified Customer

Report | Print