Kyle Vang

Alpine Nissan of Denver responded

jana0515, Thank you for your feedback. We’re glad to hear Kyle provided great service, clearly explained what was going on with your vehicle, and kept you updated in a timely manner. That said, we sincerely apologize for the difficulty you experienced reaching someone by phone. Having to make multiple calls before getting assistance is not the experience we want for our customers. Your feedback is important, and we’ll be sharing it with our team so we can improve our responsiveness and communication. We truly appreciate you bringing this to our attention and thank you for choosing Alpine Nissan.

Alpine Nissan of Denver responded

jane, Thank you for your feedback! We’re glad to hear you were pleased with the expediency and service during your visit. We truly appreciate you taking the time to share your experience. We understand that the change to our car service can make drop-offs a bit less convenient, and we appreciate your understanding. Our team will always do our best to help find options that make your service visit as smooth as possible. Please don’t hesitate to let us know how we can assist during your next visit—we value having you as part of the Alpine Nissan family!

Alpine Nissan of Denver responded

jeroldpshannon, We’re glad you brought your new Nissan Ariya in and that our team took the time to properly diagnose the charger concern instead of just swapping parts. Making sure everything is thoroughly checked and working exactly as it should is always our goal — especially when it comes to EV technology. We’re happy we could get you taken care of under warranty and back on the road with confidence. If you ever have questions about your Ariya or need anything at all, we’re always here to help.

Alpine Nissan of Denver responded

daniel.g20, Thank you so much for the incredible shoutout! We’re thrilled to hear that Joe and the entire team made such a great impression on you. Providing excellent service and a welcoming experience is exactly what we strive for every day at Alpine Nissan of Denver, and your recommendation truly means the world to us. We appreciate your support and look forward to helping you and everyone you send our way in the future!

Alpine Nissan of Denver responded

barispecial, Thank you for your thoughtful review! We’re so happy to hear that both your sales experience and our service center have been consistently helpful and reliable. Providing clear timelines, honest communication, and no surprises is exactly the experience we strive to deliver. We truly appreciate you trusting Alpine Nissan for your vehicle purchase and ongoing warranty service. We look forward to continuing to take great care of you and your vehicle for years to come!

Alpine Nissan of Denver responded

karburg, Thank you so much for the great feedback! We’re happy to hear that our knowledgeable staff made the process smooth and that it was easy to get your appointment scheduled. Kyle will be especially glad to know he made a great impression and was able to help! We truly appreciate your support and look forward to seeing you again next time.

Alpine Nissan of Denver responded

llancer04, Thank you for sharing your experience with us! We’re so glad our Express Service was able to accommodate your unpredictable schedule — convenience matters, and it’s great to hear our team was friendly, answered your questions, and addressed your concerns. We also truly appreciate the honest feedback about the waiting area. We want every part of your visit to feel comfortable, and we’ll be sure to pass along your note about the refrigerator to our team so we can improve that experience. Thank you again for your continued support. We look forward to seeing you at your next visit!

Alpine Nissan of Denver responded

yluevano8, Thank you for sharing your feedback with us. We’re glad to hear you experienced great communication from your service advisor and that your service was completed quickly. We do apologize for not being able to provide a quote at that time due to the technician’s workload. Your feedback is appreciated, and we’ll use it to continue improving our process. We hope to provide an even smoother experience on your next visit.

Alpine Nissan of Denver responded

Josh, Thank you for the great feedback! We’re happy to hear our team took the time to explain the process and timeline clearly and that everything was completed as scheduled. We truly appreciate you choosing us for your service needs and look forward to taking care of your vehicle again in the future!

Alpine Nissan of Denver responded

mcwheat, We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how frustrating this situation must have been, especially given that you were upfront about the vehicle’s age, mileage, and known transmission issue. Our intention is always to be transparent and respectful, and we regret that the estimates and communication around the vehicle bid did not meet that expectation. Any confusion regarding appraisal values or trade-in versus outright purchase should have been clearly explained from the beginning, and we apologize that it was not. We value honest feedback like this, as it helps us improve our processes and communication. If you’re open to it, we would appreciate the opportunity to discuss this further and better understand what happened. Please feel free to reach out to our management team directly. Regardless, we’re sorry we lost the chance to earn your trust, and we truly wish you the best moving forward.