Kylee Thompson | Page 11

Kylee Thompson is amazing! She was very attentive and friendly. The team was able to get us into exactly what we wanted. Kylee made sure we were happy and was very upfront about everything from the get g friendly. The team was able to get us into exactly what we wanted. Kylee made sure we were happy and was very upfront about everything from the get go. I could not be happier with the experience we had. More

by KJPETERSON09 Verified Customer Verified Customer

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Kylee Thompson was very attentive, non-pressure and easy to talk to. The manager also worked within my budget and I got the car I wanted for my son. to talk to. The manager also worked within my budget and I got the car I wanted for my son. More

by BRYAN.J.HARPER Verified Customer Verified Customer

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Quick helpful no hassle and great experience. Good quality and on time worked over and made it happen. Great team good sales department very polite. Thank you. quality and on time worked over and made it happen. Great team good sales department very polite. Thank you. More

by JOEBUDKA35 Verified Customer Verified Customer

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Kylee was calm, listened to my requirements provided excellent customer service. I expect great service going forward. The price was right good value for the money excellent customer service. I expect great service going forward. The price was right good value for the money More

by MARKWALTON060 Verified Customer Verified Customer

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Kylee was great. She made the test-drive easy and was low-pressure when it came to finishing the sale. We had some back and forth about the value of my trade-in, but it all ended in a win-win. Thanks for low-pressure when it came to finishing the sale. We had some back and forth about the value of my trade-in, but it all ended in a win-win. Thanks for the chance to save an extra $750 with the March Madness promotion. More

by Greg Verified Customer Verified Customer

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Thoughts for when dealing with repeat buyers especially if they're buying the same vehicle model. Have your people do some research on the prior owned model that's being traded so you can advise the custo if they're buying the same vehicle model. Have your people do some research on the prior owned model that's being traded so you can advise the customer on what the changes are on the new one. I had a 2018 LE and upgraded to a 2021 XLE premium package. Went to gas up yesterday and couldn't figure out where the fuel tank release was since it was not on the floor next to the driver seat as was in the 2018. Ended up popping the hood first when using the manual to locate. Also advise when features are no longer "standard option" like the CD player. Given I upgraded and had an CD player in both the 2015 & 2018, that should have been pointed out. There's an assumption when someone is getting a "premium package" so things like that make for any unhappy customer when we find out after the fact they're missing.. Lastly, why you would sell an XLE Premium package vehicle and not include floor mats is ridiculous. Again shouldn't be an expectation on the customer's part to ask for them to be included, especially in a leased vehicle. I advised my salesperson as I was transferring my belongings to the new vehicle that I needed the mats and have been advised they had to be ordered and will be mailed to my house. Kylee was an excellent person to work with so I am only pointing fingers at your management staff on these issues. It's all about proper training. More

by KELLYBRIDGES527 Verified Customer Verified Customer

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Kylee made the process flawless. Kylee is the one you need to call. Kylee overcame the stigma Rohrman dealerships have. Kylee is exceptionally friendly and will provide the small things that most ignore. need to call. Kylee overcame the stigma Rohrman dealerships have. Kylee is exceptionally friendly and will provide the small things that most ignore. More

by DKJEWELL1104 Verified Customer Verified Customer

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Fabulous sales with Kylee, prices and service that can’t be beat. We will definitely buy here again and will only come here for service— even though its 35 miles away! We checked other places and other pri be beat. We will definitely buy here again and will only come here for service— even though its 35 miles away! We checked other places and other prices and Rohrman Toyota is the best. More

by JRMMEM624 Verified Customer Verified Customer

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From start to finish I was given the answers I needed and was able to leave with a new leased Toyota the next day. Thanks everyone. was able to leave with a new leased Toyota the next day. Thanks everyone. More

by R.K.F Verified Customer Verified Customer

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I was treated with kindness and made to feel welcome and everyone was awesome and so helpful😊 I would recommend Stone and Brian to anyone who is looking to buy a car, they were both the best👍🏼 everyone was awesome and so helpful😊 I would recommend Stone and Brian to anyone who is looking to buy a car, they were both the best👍🏼 More

by MAKINGSMILES62 Verified Customer Verified Customer

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