Kylee Thompson | Page 13

I came to this car dealership as my dad was buying a new car from them and I was buying his car. My dad had preordered his car and had already arranged that I was going to pay 5000 dollars for his car. With car from them and I was buying his car. My dad had preordered his car and had already arranged that I was going to pay 5000 dollars for his car. With covid going on and everything already prearranged - we were hoping to be in and out quickly. When the manager came back with what I would be paying- I about dropped my jaw- over 6500 when my dad was charging me 5000 to buy his car. I quickly looked up Indiana car sales tax- which would be 350 dollars (7 percent of 5000) and figured there would be some sort of title fee- so guessing if I went to the BMV instead it would cost me about 5500. So they tried to swindle me 1000 dollars extra! The manager then said he would take it down my $250 and I immediately said we would take the car to the BMV. Unreal. He did end up decreasing the cost to 5600- but after quite a bit of time haggling. Not worth the tax money my dad was going to save by trading it in thru them. I also asked if my friend Trey Rohrman was around and the manager said he was not. About 45 minutes later I heard his name paged over head to pick up the phone. Wouldn’t trust the manager (Drew) with anything as it seems he clearly lied to me as well. Also I had said from the beginning I have a baby at home and will need to get back quickly. We basically sat for 1.5 hours waiting for all of this. We arrived at 2:00, signed a few papers, took 5 minutes to test drive my dads new car in the parking lot, and I took about 7 minutes to sign the papers and make the payment at the end. I ended up leaving at 3:45 after having said multiple times I really needed to leave by 3:30.The two car sales people we worked with were kind and friendly but after feeling taken advantage of by the manager and having to sit for almost two hours while other places have massively decreased waits due to covid- this service was exceedingly disappointing. More

by HLYOUNG77 Verified Customer Verified Customer

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Kylee was great. No one else was. We bad impression of Bob Rohrman and used them because of her. Drew Vance tried low ball is on our trade. We had come prepared. Give us what the car is worth up front and Bob Rohrman and used them because of her. Drew Vance tried low ball is on our trade. We had come prepared. Give us what the car is worth up front and don’t make us fight for it. Less than 24 hours of owning car, I get all sorts of warning lights. Take it in and am told no worries, it’s certified. Ask for proof and the tell me I was inadvertently told that. Know your stuff. They did agree to replace the battery, but probably only because of the false information I was given. We bought a lemon a couple of years ago from Tyler Headdy. Decided to give Bob Rohrman a second chance. Big mistake that won’t happen again. More

by MARGE1973 Verified Customer Verified Customer

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Zak, Kaylee and Dan took very good care of us. In our time of need they did a wonderful job in helping us out. Thank you all! time of need they did a wonderful job in helping us out. Thank you all! More

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A safe, friendly and flexible buying experience I had a fantastic experience working with Kylee Thompson and Brock Odle in my buying experience for my new 2020 Camry Hybrid. The team worked with me I had a fantastic experience working with Kylee Thompson and Brock Odle in my buying experience for my new 2020 Camry Hybrid. The team worked with me over emails, text and calls to work out the particulars of the purchase. By working through all of the negotiations beforehand, we had an efficient purchase day event. This allowed us all to be safe and still work out a great deal. I was particularly impressed by the responsiveness and prompt return of all my queries. If you are looking for friendly staff who are willing to be innovative in their communications in order to keep everyone safe in this uncertain environment, then give Kylee Thompson at Bob Rohrman Toyota in Lafayette, IN a call. More

by DDIXSON73 Verified Customer Verified Customer

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Great low pressure experience with kind sales people that were willing to listen and work with us. Kylee was helpful and respectful. We love our Rav4 XSE Hybrid! were willing to listen and work with us. Kylee was helpful and respectful. We love our Rav4 XSE Hybrid! More

by KEVINW423 Verified Customer Verified Customer

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Great experience. Kylee made the dread of buying a car so much easier than I anticipated. She would be a sales consultant I would look up in the future if I needed to get another car. much easier than I anticipated. She would be a sales consultant I would look up in the future if I needed to get another car. More

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Each step took too long Sales person was not much help. selection was not optimum, but adequate. finance kept us waiting almost to the point of us walking out.. still have Sales person was not much help. selection was not optimum, but adequate. finance kept us waiting almost to the point of us walking out.. still have not received a complete copy of our extended warranty from Kaymen. More

by ELGABLE Verified Customer Verified Customer

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Very happy with my service in my Prius. Very thorough and kept me informed. Kylee always takes excellent care of me and treats me like family making sure my vehicle is in good shape. Thank you Kyleecar and kept me informed. Kylee always takes excellent care of me and treats me like family making sure my vehicle is in good shape. Thank you Kyleecares for helping with getting the service needed for my car!!! Always above expectations!! More

by DOWILSON970 Verified Customer Verified Customer

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Love, love, love our 2016 Camry Hybrid. Saving $320 per month in gasoline. The car is virtually paying for itself! Kylee is the best. Converted to leather seats and it is well worth the money. So easy month in gasoline. The car is virtually paying for itself! Kylee is the best. Converted to leather seats and it is well worth the money. So easy to clean and keep fresh! Best car choice we’ve made was going to see Kylee at Rohrman Toyota! More

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Kyle Thompson was great. Relaxed and Easy to work with. Straight forward and upfront. Good value on the used car. We don’t live in the area but it was worth the trip. Straight forward and upfront. Good value on the used car. We don’t live in the area but it was worth the trip. More

by JAREDBETH Verified Customer Verified Customer

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