LaMarcus Burnette

Muy contenta con la compra gracias gracia Por su buen servicio Mariana sugia Gracias ☺️ nuevamente servicio Mariana sugia Gracias ☺️ nuevamente More

by MARIANASUGIA72 Verified Customer Verified Customer

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Great people and very good communication ! Will definitely be back for my next vehicle . Lamarcus and Janice are the BEST !! Will definitely be back for my next vehicle . Lamarcus and Janice are the BEST !! More

by KAILUMFLORES Verified Customer Verified Customer

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Preston, Marcus, and Jeff were great to work with and got me in and out quickly. They found me the exact truck I wanted. me in and out quickly. They found me the exact truck I wanted. More

by LJESTERMAN Verified Customer Verified Customer

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This dealership has been the worst dealership Ive been too. I should of known the first red flag when they literally didnt even go over the paperwork with me to explain anything they just sent it to me to too. I should of known the first red flag when they literally didnt even go over the paperwork with me to explain anything they just sent it to me to sign.& then the paperwork my husband and I had to sign in the dealership as we were picking up the car was so fast and vague! I usually have my mom with me so I didn't know any better. Everyone "seemed nice" so we were like okay cool we were in desperate need of a car so we took what we could get, and they took advantage of that. We didnt have any issues at first but we were struggling BAD to charge our car. We brought up our concerns to Gary Brophy the "GM" and our sales guy, LaMarcus Burnette, and they refused to hear us. Gary just kept going on and on about how he has the same car and that its so easy for him to charge it at his house and his work and that he's never going back to gas car - which great, love that for you. But my husband and I were not having the same experience. We were fed up with the car and didnt want it. At first Gary told me I could exchange it just he needed to know THAT DAY, but instead because we were almost hitting 7-day mark. But instead, he offered to get us a at home slow charger and a charging adapter (free of charge) to use for Tesla stations, since I work at a Tesla plant, but neither helped. The next day, 6-day mark, my husband went in and told me we would like to exchange the car we don't it. Gary told my husband that he couldn't exchange it because it's an EV car. So why did you offer it literally less than 24 hours before? After crying and upset in the dealership we finally leave. In that time, literally only having it for a week - we get a crack in the windshield, less than 6 inches. Cool. Gary calls this guy immediately and gets him to order us a windshield, says it'll be in tonight and they'll call us tomorrow to get it fixed. Tomorrow comes, no call no text. I call LaMarcus - hey what's going on with our windshield. LaMarcus says "oh its going to be 10 days now" like what you just said yesterday it was going to be here today and then you couldn't even call me and tell me I had to call you? (Note, We always had to call them even when they say they'll call us back - they never do) So over time our crack is growing FAST, its way past 6 inches now still no windshield. As we are waiting for this windshield, I get an email from Ford wanting to know my experience. ME being the HONEST woman I am - i wrote my review about MY experience. I didnt write a negative review to bash LaMarcus or Gary, in fact I even praised them for how nice they were to us and how they were helping us with the free charges and stuff but again, they just were not LISTENING to us and that was the most important part is we were not being heard by this company about how upset and frustrated we were with this car. Like we honest to God, HATE this car. We like some of the features but overall, this car is not for us, our family and our lifestyle. Well, after I wrote this review - still hadnt had a call back from LaMarcus about our windshield. So i called him, as usual. In which he told me he would check on it and then he brought up the "negative review" stating that I'm making things harder and how he's never gotten a negative review and how he doesn't want one and then tried to flip the timeline around as if we said we wanted to keep the car - when we NEVER, not once, said that. I reiterated again for him, that him nor Gary are listening to us and he said, "he will see what he can do and call me back". Guess what? Never called me back. So, I called him, and he told me that since we are leasing the car we have to wait 6 months before a trade-in, fine. Hang up. End of conversation. Couple days go by - still no windshield, we are way past 10 days and the crack is all the way on the passenger side at this point. My husband takes the car up there to speak to them in person. Whoever was in the front went to go get Gary More

by SHANNON.YEVETTE Verified Customer Verified Customer

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So Gary comes, sees my husband and tells my husband "we are no longer helping you". More was said but I wasn't there so I don't know everything and don't want to put words in anyone's mouth. But the overal are no longer helping you". More was said but I wasn't there so I don't know everything and don't want to put words in anyone's mouth. But the overall consensus was they weren't helping us because I wrote an honest review about my experience and because it didn't paint them in the best light, instead of helping us - they decided to prove my review correct and hold our windshield over our heads telling us they wont fix it until i take my review down or pay for the windshield myself. and since they waited so long to order our windshield it already grew past the 6 inches which made it ineligible for a windshield claim. Which they knew. Not only that, Gary's scary xxx ran back to his little office and had his little elf LaMarcus do all the talking for him which LaMarcus sounds like he never really knows what's going on. That same day we also found out that I signed a "as is" document stating that I couldn't return the car. I don't have that paper in my paperwork but they did bring my husband out a paper with my "signature" on it. But y'all are telling us this weeks later instead of weeks ago when we were trying to bring it back? now alla sudden there's this paper with my signature on it? Weird. & after LaMarcus gave my husband that paper he said there was a 800 number we could call to file a claim and see if they will override the dealerships decision. So we call them, explain the xxxxxxxx the dealership is doing, & they tell us that Riata Ford in Manor is a independent dealership & they don't have a say so in their decisions. They knew that when they gave us the number, they just continue to make us jump through hoops & continue to drag out this horrible experience. After a week or so, I finally tell my husband I give in. The windshield is practically going from left to right at this point & we need it fixed. I looked to try to find out how to take the review down and i couldn't. So i left it. Couple days later they had someone else reach out to us (Because Gary & LaMarcus scary behinds would never do it) to let us know our plates are in. We go up there to get them and my husband asks LaMarcus like "hey we tried to take the review down to get our windshield but we cant figure it out can you help us?" He stood there looking slow for a second and then said let me see what I can do. They struggle to get our plates on & then finally LaMarcus comes over and tells us we need to pay out of pocket. We reiterated to him what HIM and GARY - BOTH said about taking the review down & they would give us our windshield but of course, for the another time, this dealership & its employees continue to act stupid and go back on their word. Telling us we need to talk to the GM and jump through more hoops as if they haven't made us do enough already. One, if you don't want honest reviews to make your business & your customer service BETTER - stop sending out emails asking for peoples opinion. Because I WILL NOT LIE just because you don't want to hear the truth. Two, instead of trying to force us to take the review down, you coulda LISTENED and UNDERSTOOD what your customer was saying and needing from you instead of PROVING my initial review to be 100% correct about you and your dealership. Third, Like I told Gary Brophy, my father told me never get a Ford & I should've listened because for you to openly say you are refusing service to your customers just because they aren't having a good experience with their car and y'all aren't listening, is beyond me. Don't say you want your customer to be happy & satisfied but the moment you hear something you don't like you turn them away instead of using your customer service skills & background to turn around the situation. Y'all Failed us & then blamed us, and tried to punish us for your mistakes. That's the kind of person Gary Brophy is, and the black man following behind the old white mans every word is the kind of man LaMarcus Burnette is. More

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My salesman, Marcus, was a pleasure to work with. Living almost three hours away, I had a lot of questions before making the drive. Marcus was very detail oriented and forthcoming with information. H Living almost three hours away, I had a lot of questions before making the drive. Marcus was very detail oriented and forthcoming with information. He provided detailed photos, videos, and even FaceTime communication so I could ask questions in real time. He even helped facilitate delivery of my purchase, since I’m a single man and didn’t have a secondary driver. I will definitely recommend Marcus to any friends/family who are in the market. Carlo was also very helpful and made the paperwork process extremely quick and smooth. Top notch overall experience. More

by TCJHEARTWOOD7 Verified Customer Verified Customer

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I hate my car. Did everything remote so I made a mistake and not paying attention to the fact that the car I was buying was an electric vehicle. I expressed my hate Did everything remote so I made a mistake and not paying attention to the fact that the car I was buying was an electric vehicle. I expressed my hate to Ford about the charging and how much it cost to charge. They gave us a home charger and aso I made a mistake and not paying attention to the fact that the car I was buying was an electric vehicle. I expressed my hate to Ford about the charging and how much it cost to charge. They gave us a home charger and adapter since I work at Tesla. The adapter does not work at my Tesla location so it doesn’t help me. And be at home charger takes 60 hours just to get a full charge which also does not help us. I tried to take the car back within seven days and they told me I was unable to do so because it is an electric vehicle. So I’m pretty much stuck with a vehicle that I hate and that I do not want and Riata Ford has not been as helpful as we would have hoped them to be about it. The staff is nice Marcus and Gary he tried to help us the best they could but me and my husband both felt very unheard by them and we feel trapped into this car that we truly despise More

by SHANNON.YEVETTE Verified Customer Verified Customer

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This dealership and its staff is above and beyond ! !! We were treated like family the moment we walked in the door ! If you’re looking for a vehicle, you won’t want to miss this dealership and its st !! We were treated like family the moment we walked in the door ! If you’re looking for a vehicle, you won’t want to miss this dealership and its staff !!! I wish I could rate it 10 stars 😁 More

by RHONDA.MITSCHKE Verified Customer Verified Customer

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Very professional and down to earth. nice and helpful, I would recommend them as a great place to visit for a used car. nice and helpful, I would recommend them as a great place to visit for a used car. More

by YEVEBOB Verified Customer Verified Customer

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