LaMarcus Burnette | Page 2

Above and beyond every single time I walk in the doors ! Preston was amazing and very accommodation but especially patient !!! Gary was top notch, as always, and treated me like a family member !!! Preston was amazing and very accommodation but especially patient !!! Gary was top notch, as always, and treated me like a family member !!! More

by RHONDA.MITSCHKE Verified Customer Verified Customer

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Flawless and seamless process. You know the horror stories you hear about buying a new car? Sitting all day, back and forth, talking to "the manager," etc? This was none of that. Q You know the horror stories you hear about buying a new car? Sitting all day, back and forth, talking to "the manager," etc? This was none of that. Quick, easy, and painless. Absolutely phenomenal experience. Definitely would recommend to others. More

by GARTHCG Verified Customer Verified Customer

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Muy contenta con la compra gracias gracia Por su buen servicio Mariana sugia Gracias ☺️ nuevamente servicio Mariana sugia Gracias ☺️ nuevamente More

by MARIANASUGIA72 Verified Customer Verified Customer

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Great people and very good communication ! Will definitely be back for my next vehicle . Lamarcus and Janice are the BEST !! Will definitely be back for my next vehicle . Lamarcus and Janice are the BEST !! More

by KAILUMFLORES Verified Customer Verified Customer

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Preston, Marcus, and Jeff were great to work with and got me in and out quickly. They found me the exact truck I wanted. me in and out quickly. They found me the exact truck I wanted. More

by LJESTERMAN Verified Customer Verified Customer

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This dealership has been the worst dealership Ive been too. I should of known the first red flag when they literally didnt even go over the paperwork with me to explain anything they just sent it to me to too. I should of known the first red flag when they literally didnt even go over the paperwork with me to explain anything they just sent it to me to sign.& then the paperwork my husband and I had to sign in the dealership as we were picking up the car was so fast and vague! I usually have my mom with me so I didn't know any better. Everyone "seemed nice" so we were like okay cool we were in desperate need of a car so we took what we could get, and they took advantage of that. We didnt have any issues at first but we were struggling BAD to charge our car. We brought up our concerns to Gary Brophy the "GM" and our sales guy, LaMarcus Burnette, and they refused to hear us. Gary just kept going on and on about how he has the same car and that its so easy for him to charge it at his house and his work and that he's never going back to gas car - which great, love that for you. But my husband and I were not having the same experience. We were fed up with the car and didnt want it. At first Gary told me I could exchange it just he needed to know THAT DAY, but instead because we were almost hitting 7-day mark. But instead, he offered to get us a at home slow charger and a charging adapter (free of charge) to use for Tesla stations, since I work at a Tesla plant, but neither helped. The next day, 6-day mark, my husband went in and told me we would like to exchange the car we don't it. Gary told my husband that he couldn't exchange it because it's an EV car. So why did you offer it literally less than 24 hours before? After crying and upset in the dealership we finally leave. In that time, literally only having it for a week - we get a crack in the windshield, less than 6 inches. Cool. Gary calls this guy immediately and gets him to order us a windshield, says it'll be in tonight and they'll call us tomorrow to get it fixed. Tomorrow comes, no call no text. I call LaMarcus - hey what's going on with our windshield. LaMarcus says "oh its going to be 10 days now" like what you just said yesterday it was going to be here today and then you couldn't even call me and tell me I had to call you? (Note, We always had to call them even when they say they'll call us back - they never do) So over time our crack is growing FAST, its way past 6 inches now still no windshield. As we are waiting for this windshield, I get an email from Ford wanting to know my experience. ME being the HONEST woman I am - i wrote my review about MY experience. I didnt write a negative review to bash LaMarcus or Gary, in fact I even praised them for how nice they were to us and how they were helping us with the free charges and stuff but again, they just were not LISTENING to us and that was the most important part is we were not being heard by this company about how upset and frustrated we were with this car. Like we honest to God, HATE this car. We like some of the features but overall, this car is not for us, our family and our lifestyle. Well, after I wrote this review - still hadnt had a call back from LaMarcus about our windshield. So i called him, as usual. In which he told me he would check on it and then he brought up the "negative review" stating that I'm making things harder and how he's never gotten a negative review and how he doesn't want one and then tried to flip the timeline around as if we said we wanted to keep the car - when we NEVER, not once, said that. I reiterated again for him, that him nor Gary are listening to us and he said, "he will see what he can do and call me back". Guess what? Never called me back. So, I called him, and he told me that since we are leasing the car we have to wait 6 months before a trade-in, fine. Hang up. End of conversation. Couple days go by - still no windshield, we are way past 10 days and the crack is all the way on the passenger side at this point. My husband takes the car up there to speak to them in person. Whoever was in the front went to go get Gary More

by SHANNON.YEVETTE Verified Customer Verified Customer

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My salesman, Marcus, was a pleasure to work with. Living almost three hours away, I had a lot of questions before making the drive. Marcus was very detail oriented and forthcoming with information. H Living almost three hours away, I had a lot of questions before making the drive. Marcus was very detail oriented and forthcoming with information. He provided detailed photos, videos, and even FaceTime communication so I could ask questions in real time. He even helped facilitate delivery of my purchase, since I’m a single man and didn’t have a secondary driver. I will definitely recommend Marcus to any friends/family who are in the market. Carlo was also very helpful and made the paperwork process extremely quick and smooth. Top notch overall experience. More

by TCJHEARTWOOD7 Verified Customer Verified Customer

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I hate my car. Did everything remote so I made a mistake and not paying attention to the fact that the car I was buying was an electric vehicle. I expressed my hate Did everything remote so I made a mistake and not paying attention to the fact that the car I was buying was an electric vehicle. I expressed my hate to Ford about the charging and how much it cost to charge. They gave us a home charger and aso I made a mistake and not paying attention to the fact that the car I was buying was an electric vehicle. I expressed my hate to Ford about the charging and how much it cost to charge. They gave us a home charger and adapter since I work at Tesla. The adapter does not work at my Tesla location so it doesn’t help me. And be at home charger takes 60 hours just to get a full charge which also does not help us. I tried to take the car back within seven days and they told me I was unable to do so because it is an electric vehicle. So I’m pretty much stuck with a vehicle that I hate and that I do not want and Riata Ford has not been as helpful as we would have hoped them to be about it. The staff is nice Marcus and Gary he tried to help us the best they could but me and my husband both felt very unheard by them and we feel trapped into this car that we truly despise More

by SHANNON.YEVETTE Verified Customer Verified Customer

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This dealership and its staff is above and beyond ! !! We were treated like family the moment we walked in the door ! If you’re looking for a vehicle, you won’t want to miss this dealership and its st !! We were treated like family the moment we walked in the door ! If you’re looking for a vehicle, you won’t want to miss this dealership and its staff !!! I wish I could rate it 10 stars 😁 More

by RHONDA.MITSCHKE Verified Customer Verified Customer

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Very professional and down to earth. nice and helpful, I would recommend them as a great place to visit for a used car. nice and helpful, I would recommend them as a great place to visit for a used car. More

by YEVEBOB Verified Customer Verified Customer

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