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LaToya Tenton
LaToya Tenton at INFINITI Of Orland Park

LaToya Tenton

Service Advisor

INFINITI Of Orland Park

8751 W 159th St
Orland Park, IL 60462

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4.9
114 Reviews
4.9

114 Reviews

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114 Reviews of LaToya Tenton

July 29, 2025

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Employee Rating

The mechanic had no pride in his work and ended up damaging my vehicle. That not good for business More

by ALEX.LANKFORD
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Eddie Marquie

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Jul 29, 2025

INFINITI Of Orland Park responded

We’re very sorry to hear about your experience. This is certainly not the standard we strive for, and we understand your frustration. Your concerns are being taken seriously, and we’d like the opportunity to make things right. Please contact us directly so we can address this matter with the attention it deserves.Austin Polcyn 708-403-4700 Best Wishes, INFINITI Of Orland Park

July 28, 2025

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Employee Rating

LaToya was very nice and helpful. I will definitely be coming back to have my car serviced here again if needed. More

by TIMOTHYSTEINMETZ6
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Recommend Dealer
Yes
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Jul 29, 2025

INFINITI Of Orland Park responded

Thank you for the great feedback! We're glad to hear LaToya was nice and helpful during your visit. We appreciate your trust and look forward to welcoming you back for any future service needs! Best Wishes, INFINITI Of Orland Park

July 17, 2025

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I felt service was prompt and efficient car wash was great service manager was very professional yet friendly More

by hharrelliii
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2025

INFINITI Of Orland Park responded

Thank you for the great feedback! We’re happy to hear that you received prompt and efficient service, and that you enjoyed the car wash. We’ll be sure to share your kind words with our service manager and team. We appreciate your support and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park

July 17, 2025

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The customer service and the delivery service were great! But the dealership could not resolve the issue. More

by PASTORADRON
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Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2025

INFINITI Of Orland Park responded

Thank you so much for the 5-star review! We're thrilled to hear you were happy with our customer service and delivery team. That said, we're sorry we couldn’t fully resolve the issue you experienced. If there’s anything more we can do to help, please don’t hesitate to reach out. We truly value your support and are here if you need us! Best Wishes, INFINITI Of Orland Park

July 17, 2025

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Employee Rating

LaToya kept me informed and updated on the service of my vehicle. She also, drove my vehicle closer to me for mobility assistance. More

by areaves01
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 18, 2025

INFINITI Of Orland Park responded

Thank you for the kind review! We're so glad to hear that LaToya provided excellent communication and went the extra mile to assist with your mobility needs. We'll be sure to share your kind words with her—she’ll be thrilled to know she made a difference. We appreciate your support! Best Wishes, INFINITI Of Orland Park

July 10, 2025

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Very pleasant. Entry for vehicle and waiting area. Coffee and snacks available. All went great! Thank you! More

by KBELLO8856
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Workmanship
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Recommend Dealer
Yes
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Jul 14, 2025

INFINITI Of Orland Park responded

Thank you for the kind review! We're happy to hear you had a pleasant experience and enjoyed the comfortable waiting area, coffee, and snacks. We're glad everything went smoothly—thank you for choosing us! Best Wishes, INFINITI Of Orland Park

July 01, 2025

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They are fair and got payment plan options. They do honor their coupons. Im satisfied and confident my Infiniti will be great for yrs to come. Latoya was amazing and helpful! More

by OPATTE1323
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 03, 2025

INFINITI Of Orland Park responded

Thank you for your kind words! We’re happy to hear you found our payment options fair and appreciated that we honor our coupons. Latoya is indeed amazing, and we’ll be sure to pass along your praise. We’re confident your Infiniti will serve you well for many years, and we look forward to supporting you along the way! Best Wishes, INFINITI Of Orland Park

June 30, 2025

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Employee Rating

The service has always been reliable and good. I enjoy the waiting room atmosphere and coffee. More

by KWSLA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, Kerrie Garrison, Christine Griswold

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Jun 30, 2025

INFINITI Of Orland Park responded

Thank you for your kind words! We’re happy to hear you find our service reliable and enjoy the waiting room atmosphere (and coffee!). We look forward to your next visit! Best Wishes, INFINITI Of Orland Park

June 28, 2025

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Employee Rating

LaToya did an excellent job of giving me the status of my repair and explaining my options. Disappointed that the parts needed for the repair recommendations were not available. More

by X1967x
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2025

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad LaToya provided clear updates and explanations during your repair. We apologize for the parts delay and appreciate your patience as we work to resolve it. Best Wishes, INFINITI Of Orland Park

June 25, 2025

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Employee Rating

I had a routine oil change and needed a few other things fixed and La Toya kept me up to date and the mechanics got the job done quickly. They also called an uber for me to run errands while I waited at nea More

by ARENO950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cescato, Kerrie Garrison, Christine Griswold

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Jun 30, 2025

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re so glad La Toya kept you updated and that our team made your visit convenient and smooth. We appreciate your kind words and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

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