Lakiesha Conner

I want to thank Cynthia Beasley and Tyler Woods for providing my wife and sons with an excellent service experience. They were traveling from KY to FL and punctured a tire. They stopped in and needed providing my wife and sons with an excellent service experience. They were traveling from KY to FL and punctured a tire. They stopped in and needed help as their trip had been interrupted by this unfortunate event. Cynthia found a solution for my family's problem and worked with Tyler to get them back on the road in a timely manner... crisis averted. Having made my career in automotive retail operations, I understand that this type of situation can be frustrating for a number of reasons for the service advisor and technician. Its not a big dollar repair and since our unexpected tire problem was not on the schedule it could have possibly the schedule of the shop for that day and more specifically the technician doing the work. However, would never have known any of that by the way Cynthia responded to responded to my family's problem. She was kind to my wife found a solution to our problem and Tyler worked quickly to get them back on the road ASAP! Great job by the team! More

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