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Lance Gunderson
Lance Gunderson | Page 4
Finance Manager
Luther Brookdale Chevrolet Buick GMC
6701 Brooklyn Blvd.
Brooklyn Center, MN 55429
66 Reviews
I have been at Luther Brookdale Chevrolet Buick GMC since July of 2010, and have been with General Motors since 2008. Through General Motors, I've been awarded the Mark of Excellence award for "outstanding product knowledge and customer satisfaction," each year since 2011. I pride myself in making it "easy and comfortable" for all of my customers. Car buying should be painless, which is why I, along with our great team at the dealership, aim to make it that way. Outside of work, I’m a huge sports fan. I like just about all kinds of music, and like to travel whenever I have time. I love to try out new foods and local restaurants! I was born in Wisconsin, but grew up in Minnesota. I also lived in Los Angeles and Boston, but keep on coming back to the Midwest. I like being outdoors, so it's hard to beat the outdoor offerings of Minnesota! Don't hesitate to call if you have a question about a vehicle or the buying process!
Read moreDealership Experience
15 yrs, 10 mos
66 Reviews of Lance Gunderson
August 27, 2023
Kevin knew what he was talking about with cars. I appreciated how polite and patient with me going through my car search. I appreciated how polite and patient with me going through my car search. More
by jenna12494
Verified CustomerOther Employees Tagged: Terri Anderson , Kevin Kallhof
August 19, 2023
Best customer service. Fast service and the employees are very knowledgeable and helpful, friendly. All around I like going there knowing that I will be treated fairly. Fast service and the employees are very knowledgeable and helpful, friendly. All around I like going there knowing that I will be treated fairly. More
by angela.dotson76
Other Employees Tagged: Kevin Snaza
August 15, 2023
The reason I have given a 2 is due to the issues that derived after delivery of our new Blazer. Starting from the beginning, we left Eau Claire, WI where we live and arrived at the dealership on a Saturd derived after delivery of our new Blazer. Starting from the beginning, we left Eau Claire, WI where we live and arrived at the dealership on a Saturday knowing we were purchasing the blazer we saw online providing everything looked good when we got there, (mainly concerned with the interior as we were unsure we would like the perforated red seats. Which we ultimately liked, and decided to pull the trigger on the purchase) the vehicle at the time was pretty dirty. While in the finance department the vehicle was cleaned. After we were done and the car was ready to go, we opted out of the preview of the features on the car due to our young child that needed a nap after the long afternoon at the dealership and having owned GM vehicles in the past) When we arrived home we walked around looking at the car. We then noticed there was faded paint on the bumper of the car, this caught our attention and got us looking closer. We then found what looked like adhesive stuck on parts of the bumper, and either hard water or oxidizing paint on multiple areas of the vehicle. In addition to that there was caked on dust around the windshield molding and around all the door moldings. On Monday the following week I reached out to our salesmen, sent photos and the dealership was confident a good detail would take care of it. They came Friday to pick it up and made an attempt to fix it and make it right. We finally got our vehicle back I believe Tuesday or Wednesday the following week. Upon seeing the vehicle, it was Definitely cleaner, however there was still hard water or oxidizing paint spots, adhesive and faded paint on the bumper.. which was discussed with the salesmen Ali and the sales manager William, before we left. They told us to take the vehicle and they would be in touch.. I heard from Ali the sales manager that following week again and he said his sales manager would call shortly, never heard from him, I called and left him a message, never heard back. Now 2 weeks after we got the car back from the attempt to fix the issue, still nothing... as of right now on 8/15/23 we have received no resolution. I do want to point out that our issue is with the dealership management, Pre-Inspection Delivery team and GM. (I feel this issue was there from the time it was delivered, due to the faded paint, water or oxidization marks, adhesive from the wrap from Factory and lastly the time table of that vehicle. It appears the vehicle was built in 02/23 must have sat for months in Mexico where it was manufactured, baking in the heat, before it ended up at the dealership at the end of 06/23. At that point it was in the dealerships hands until we bought it at the end of July 2023.) Our salesmen Ali on the other hand was great. He was professional, friendly, easy to work with, responsive and helpful. I believe he did all he could to help us, and now that it is in the hands of management, we've heard nothing. It's very disheartening, to purchase a new vehicle and have a negative experience with the vehicle itself, and even more so to be ghosted by the dealership when there are issues, that very likely could be warranty issues to begin with. Never did I think I would have to get down on my hands and knees to inspect the paint on a brand new $50,000 vehicle. The reason for the 2 stars, because I would not necessarily say don't ever buy a vehicle from Luther Chevrolet, but I will certainly not be out pushing people their way. I hope to hear back from someone at some point on this because though some of what are issues with the vehicle are may be minor, it still shouldn't have these issues being a BRAND NEW vehicle. It's certainly not what I would expect, especially after seeing similar new vehicles without the issues we have. More
by kylepetricka
Other Employees Tagged: William Rosas , Ali Kabir
August 13, 2023
Wonderful car-buying experience! Kevin was very professional, helpful, and knowledgeable. He was great to work with and didn't pressure us to buy add-ons, unlike other dealerships Kevin was very professional, helpful, and knowledgeable. He was great to work with and didn't pressure us to buy add-ons, unlike other dealerships I've been to. I was in and out with the exact car that I wanted, and the finance team was also very helpful and efficient. Will recommend this place to everyone else! More
by Sharon
Other Employees Tagged: DaShaun Jones , Kevin Kallhof
August 11, 2023
Lance in finance was also extremely knowledgeable. He was extremely patient when we had to deal with fraud alerts on our accounts and he was unable to reach me by phone prior to our meeting! He was extremely patient when we had to deal with fraud alerts on our accounts and he was unable to reach me by phone prior to our meeting! More
by lypritchett
Other Employees Tagged: Lance Vadnais
August 10, 2023
I’ve been coming there for years and have bought several cars there. Service is always great. And of course Lance V is the best. cars there. Service is always great. And of course Lance V is the best. More
by kenv366
Other Employees Tagged: Kyle Herman, Scott Larsen, Lance Vadnais, William Rosas , Adam Burns, Cheryl Ruedy
July 28, 2023
This dealership does not care about their customers. They're too busy concerned about making money than being ethical. Nick likes to take advantage of his customers and cares much more about making a sa They're too busy concerned about making money than being ethical. Nick likes to take advantage of his customers and cares much more about making a sale than helping you find the right car. I had problems with my car that should've been covered under warrenty but both Nick and the dealership told be they would not fix the issues. I ended up returning the car and will never waste my time with this dealership again. More
by Logan steiner
Other Employees Tagged: Nick Bergly
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