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235 Reviews of Lance Johnson
February 03, 2020
I have to say that the service was outstanding. My service tech, Lance went out of his way to make sure everything was fine, and explained what they were going to do. He was excellent. service tech, Lance went out of his way to make sure everything was fine, and explained what they were going to do. He was excellent. More
by danacutlip
Verified Customer
Helpful 
January 20, 2020
Lance Johnson is the best service rep. Every rep I ever had was not there the next time I needed service. He explained everything to me about my air conditioning and even came out to the car and sat with m had was not there the next time I needed service. He explained everything to me about my air conditioning and even came out to the car and sat with me to make sure i was completely satisfied. More
by gnarleysmom7
January 16, 2020
I was annoyed because I requested my SUV to be vaccuumed along with the wash and it was not done. The driver's side floor mat was not covered. The mat was dirtier than when I brought my vehicle ind and w along with the wash and it was not done. The driver's side floor mat was not covered. The mat was dirtier than when I brought my vehicle ind and was wet! My phone was not connecting to my Bluetooth. There were other phones showing on the screen. More
by JA
Other Employees Tagged: Jeslyn Myers
January 15, 2020
Excellent Customer Service! Drew continues to be your most valuable representative at Maus Nissan NPR! Thanks also to Lance for his assistance. My decision to purchase a vehicle is mostly based on custo most valuable representative at Maus Nissan NPR! Thanks also to Lance for his assistance. My decision to purchase a vehicle is mostly based on customer care AFTER the purchase. Maus Nissan has shown outstanding Customer Care past, present and undoubtedly in the future. More
by jetx415
Other Employees Tagged: Drew Ruggiano , Carrie Poulsen
January 13, 2020
Last week I got my oil change and had to have some recall reprogramming done on my car. The customer service representative said it would take up to two and a half hours so I booked the shuttle service. I do reprogramming done on my car. The customer service representative said it would take up to two and a half hours so I booked the shuttle service. I don’t remember getting their names, but they both were super friendly! Lance, my service advisor was great too! Super friendly staff, which makes getting your car serviced at Nissan worth it. More
by Nell
January 11, 2020
I had an issue this time but normally they are great so I’ll say this was just an exception from the norm. I made it clear that the tires were to be rotated and leak fixed in one tire I had previously boug I’ll say this was just an exception from the norm. I made it clear that the tires were to be rotated and leak fixed in one tire I had previously bought from Maus. When I went to leave after picking up my car after it had been in for service for a couple days, nothing at all had been done to the tires although the invoice showed that the assigned service team had rotated the tires and stated they found no leak. This was not at all accurate as I could see the tire was low on pressure and I knew from misalignment wear that the tires were not moved. I then had to wait for the work to be done while I was there. More
by ANDREWATTOPS
Other Employees Tagged: Jessica Lambert
January 02, 2020
Amazing job They did an amazing job making us feel at home and they replaced everything we asked for. Thank you Maus Nissan for everything you have done. They did an amazing job making us feel at home and they replaced everything we asked for. Thank you Maus Nissan for everything you have done. More
by Mami1966
