Lance Kruger

Not my best experience here . I to check out lease return or demos for sale no one acknowledged me one guy at the desk looking at his cell 3 other huddled at the desk as if my xxx I to check out lease return or demos for sale no one acknowledged me one guy at the desk looking at his cell 3 other huddled at the desk as if my xxxxxxx was invisible. I called to let them know I was omw to pick up cars guy stated he would let the team know I asked do you know my name he said I was going to ask that . I get there and they can't find my paperwork Female running all over the place looking. Guy standing there holding a conversation with my paperwork under his arm . So in other words customers sinks . All though the the young lady that helped was quite nice and help her team let her down . Thanks . More

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Eric was great to work with and I would work with him on my next vehicle purchase. The entire process was quick and easy with no pressure. my next vehicle purchase. The entire process was quick and easy with no pressure. More

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Bought a new 2025 Lincoln Corsair, which Lincoln bought back due to an unresolved battery drainage issue. Steve Daniel, Service Manager, is exceptional. Called General Manager, Lance Kruger, several time back due to an unresolved battery drainage issue. Steve Daniel, Service Manager, is exceptional. Called General Manager, Lance Kruger, several times and left messages, but never received a call back. More

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Our salesperson, Jackson, was helpful and knowledgeable, able to answer all of our questions. This is our first Lincoln purchase, we are very happy with our 2026 Nautilus! Everything was done promptly, we able to answer all of our questions. This is our first Lincoln purchase, we are very happy with our 2026 Nautilus! Everything was done promptly, we would recommend West End. Thank you, Jackson!!! More

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Amazing customer service, quick and easy process purchasing a new vehicle, very knowledgeable on all cars and features, overall an awesome experience! Will be back! purchasing a new vehicle, very knowledgeable on all cars and features, overall an awesome experience! Will be back! More

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Outstanding customer care. I feel like valued by this facility. Rare these days to feel valued by a business. I feel like valued by this facility. Rare these days to feel valued by a business. More

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Great dealership, everyone there was super friendly and helpful. Great customer service and great workmanship. helpful. Great customer service and great workmanship. More

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They were flexible with the scheduling. They diagnosed and fixed the car very quickly. They were pleasant to talk with They diagnosed and fixed the car very quickly. They were pleasant to talk with More

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First service done and it went very well. Loved having the valet service as an option. Loved having the valet service as an option. More

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The service and customer service is always outstanding. The employees work so hard to ensure a wonderful and professional experience The employees work so hard to ensure a wonderful and professional experience More

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