Lance Kruger | Page 2

They have been amazing. Responded to all questions and concerns voiced by phone or text Responded to all questions and concerns voiced by phone or text More

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The online schedule was easy to navigate. The service person picked up and returned my car within the timeframe outlined.Great customer service! The service person picked up and returned my car within the timeframe outlined.Great customer service! More

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Eric was great thoughtful and his experience was valuable. Can’t thank him enough for his expert service valuable. Can’t thank him enough for his expert service More

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Great service. Eric was very easy to work with and we are very happy with our experience Eric was very easy to work with and we are very happy with our experience More

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Everyone was pleasant, kind, quick and convenient. Environment was clean and efficient. I will be back. Environment was clean and efficient. I will be back. More

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Better than the White Bear dealership, but did not finish service and had to reschedule a second service call. Also, I requested a loaner car weeks in advance only to be told that the dealer app does not rec service and had to reschedule a second service call. Also, I requested a loaner car weeks in advance only to be told that the dealer app does not recognize the liner request when made through the app. Car was promised to be returned to me by 1:30, did not receive car back until 5:30. More

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Scheduled a pickup, then the plan changed twice — from same day service to Monday pickup/Tuesday return, then pushed to Thursday/Friday, which didn’t work for me. Was told a manager would call. Instead, I same day service to Monday pickup/Tuesday return, then pushed to Thursday/Friday, which didn’t work for me. Was told a manager would call. Instead, I was rebooked for 5:15 delivery — but the driver actually left almost immediately, well before that time. I only caught her by phone when she was about a minute from delivering to a location I wasn’t at. They recovered quickly, but the lack of communication caused unnecessary stress for me and the driver. The pickup/delivery service is the number one reason I’ve stayed with Lincoln through multiple cars — without it, I’d be exploring other brands. This experience wasn’t the luxury service Lincoln promises. More

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Everyone was very courteous. Very helpful and answered question in a way one could understand. Explained the process of checking the a/c system out. Very helpful and answered question in a way one could understand. Explained the process of checking the a/c system out. More

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We had a great experience. It was nice working with Eric because he was very helpful and at the same time not pushy. He really went out of his way to help us on quite a few thi It was nice working with Eric because he was very helpful and at the same time not pushy. He really went out of his way to help us on quite a few things. The whole experience was quick, painless and easy. More

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The service at West end Lincoln is EXCELLENT…. I wil always be a life long Lincoln brand and buy my future cars from them because of the first class service I have received.. highly recommend!!! I wil always be a life long Lincoln brand and buy my future cars from them because of the first class service I have received.. highly recommend!!! More

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