Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
887 Reviews
4.6

887 Reviews

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887 Reviews of Lance Smith

March 21, 2026

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Employee Rating

After service my car is acting funny and jerking . Is louder than before going to take it in today and find out what’s happening. Had no issues before service????? More

by LORETTA_NESBITT
Service Price Transparency
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Recommend Dealer
Yes

March 19, 2026

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I brought in my suv for an oil change. The mechanic name Cuong Ngo was the random mechanic i had for this service. He did a thorough detailed inspection and pointed out all the issues and More

by THANHDIEP775
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cuong Ngo, Hai Ngo

Mar 20, 2026

Lithia Hyundai of Reno responded

We’re happy you had such a great experience with Cuong! It was a pleasure servicing your SUV, and we hope you visit us again for all your future auto needs! -Lithia Hyundai of Reno

March 16, 2026

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Always treated with respect and given much needed information. Work is completed in a timely manner as well. Thank you ! More

by NDMOLES
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Recommend Dealer
Yes
Mar 18, 2026

Lithia Hyundai of Reno responded

Thank you for your feedback! We are glad to hear our team provides respectful service and completes work efficiently. We appreciate your business at Lithia Hyundai of Reno! Safe travels!

March 16, 2026

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They helped me and made sure I was comfortable and got the part I needed and installed it quickly. Can't tell you how happy I was to feel like a customer that they cared for. More

by nimitznavynick
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Thomas

Mar 17, 2026

Lithia Hyundai of Reno responded

It's wonderful to hear that our team made you feel comfortable and cared for at Lithia Hyundai of Reno. We’re glad we could assist you quickly and efficiently. Thank you for your feedback!

March 16, 2026

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Great service and excellent customer service. Very easy and comfortable while I waited for my service to be done. Thank you Lithia Hyundai More

by robertlopez432
Service Price Transparency
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Recommend Dealer
Yes
Mar 17, 2026

Lithia Hyundai of Reno responded

Robert, we are thrilled to hear that you had a positive experience with our team. Thank you for choosing Lithia Hyundai of Reno!

March 14, 2026

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service tech Lance Smith is great. manager Scott Robert is excellent and Iris is kind and courteous.I always rely on Scott Robert. More

by KRISTINELUNA
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Recommend Dealer
Yes
Mar 17, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your wonderful feedback, Kris! We are thrilled to hear that you are always in good hands with our service team. Scott, Iris, and Lance will be pleased to hear your kind words. See you next time at Lithia Hyundai of Reno!

March 09, 2026

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When I purchased my vehicle the Hyundai manual said that in severe duty policy is oil changes at every 5000 miles...I was told at that time that Reno is.not severe duty...now you have changed.that policy bu More

by DBLUMKIN
Recommend Dealer
No

Other Employees Tagged: Lance Smith

Mar 11, 2026

Lithia Hyundai of Reno responded

Hello, I appreciate you sharing your feedback. I understand how concerning it can be when the information provided during purchase appears to differ from the maintenance schedule outlined in the owner’s manual. Our goal is always to ensure customers receive accurate guidance regarding manufacturer maintenance recommendations and any complimentary service programs that may apply. I would be happy to review your specific situation and help clarify the details. Please feel free to reach out to me directly at the number or email below. Scott Robert Customer Relations Manager 775-446-5334 srobert@lithia.com

March 05, 2026

Dealership Rating
Employee Rating

Went in to dealership for upgrade to anti-theft. The upgrade took under 2 hours and included a complimentary detailed system check. Most notable on system check was information regarding 2 engine be More

by Dprostinak
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Mar 06, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your experience with our team! We appreciate your business and hope to see you again at Lithia Hyundai of Reno. Safe travels!

March 04, 2026

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It was very busy, but staff made sure I was greeted. The service took about an hour, which I found reasonable. More

by SUZ.GRONEMAN
Service Price Transparency
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Recommend Dealer
Yes
Mar 05, 2026

Lithia Hyundai of Reno responded

We’re glad to hear the team took great care of you! Thank you for choosing Lithia Hyundai of Reno and for sharing your experience. We’ll see you next time!

February 19, 2026

Dealership Rating
Employee Rating

We are always satisfied with our service we receive, everyone is very pleasant, easy to deal with, and very accommodating with our needs. Thank you. More

by Kdm5638
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2026

Lithia Hyundai of Reno responded

We are always satisfied with your feedback! It's wonderful to hear that our team is always accommodating and pleasant to work with. Thank you for choosing Lithia Hyundai of Reno!

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