Lance Smith

I’ve had issues with the recall regarding the film applied to the third row windows. I have reached out to Lance multiple times in the past month and have not received any return calls or texts or any applied to the third row windows. I have reached out to Lance multiple times in the past month and have not received any return calls or texts or anything at all. I would like to speak to his manager in hopes to rectify this issue. More

by C.HANSON98 Verified Customer Verified Customer

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Lance has been great to deal with, always professional and easy to work with. Thank you Lance and easy to work with. Thank you Lance More

by 4MOORE Verified Customer Verified Customer

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Lance is amazing! Had a great experience with the service department. The only reason I keep coming back is Lance. He has great customer service! Had a great experience with the service department. The only reason I keep coming back is Lance. He has great customer service! More

by BRANDON.DEWHURST Verified Customer Verified Customer

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They were awesome as usual, car is running great! They were quick at resolving an issue after the service a d willing to help in anyway they could when I had an issue. Great customer service and Lanc They were quick at resolving an issue after the service a d willing to help in anyway they could when I had an issue. Great customer service and Lance was very communicative during the service window. More

by DPARKHURST Verified Customer Verified Customer

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Lance made sure to educate me on the warranty process and cost if it wasn't covered by warranty and apon fixing my issue he helped me discover additional preexisting damage that he suggested I reach out to C cost if it wasn't covered by warranty and apon fixing my issue he helped me discover additional preexisting damage that he suggested I reach out to Carmax about and Carmax covered the cost of the damages and Hyundai covered the cost of the warranty repairs I originally came in for More

by BETTYWLOCH Verified Customer Verified Customer

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Lance was very attentive and kept us informed of our progress. The actual work took a lot longer than anticipated. Overall, we were happy with the service. progress. The actual work took a lot longer than anticipated. Overall, we were happy with the service. More

by JTJ0427 Verified Customer Verified Customer

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Easy to get an appointment. Service completed in a timely manner. Lance advised of a recall we weren't aware of and got it handled with our original service appointment so didn' Service completed in a timely manner. Lance advised of a recall we weren't aware of and got it handled with our original service appointment so didn't need to make a second trip. Lance is the best, wouldn't take my Hyundai to anyone else in Reno! More

by TRICIA.RODERICK Verified Customer Verified Customer

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Lance returns phone calls, fix the problems quickly and always gives excellent customer service. A great asset to your company. always gives excellent customer service. A great asset to your company. More

by JVAZ37 Verified Customer Verified Customer

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Lance was kind, courteous,and professional. I was very satisfied with the work done on my car, and it was done in a timely manner. I was very satisfied with the work done on my car, and it was done in a timely manner. More

by MTAYLOR Verified Customer Verified Customer

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Scott Robert is my son in law,so that is why I go there. Scott has me go to Lance.Lance is so helpful and he knows his job. Scott has me go to Lance.Lance is so helpful and he knows his job. More

by KRISTINELUNA Verified Customer Verified Customer

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