Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
863 Reviews
4.6

863 Reviews

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863 Reviews of Lance Smith

December 06, 2025

Dealership Rating
Employee Rating

Excellent Service. Lance is an exceptional and very knowledgeable and helpful. Great customer service all around! More

by CJPARKER49
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Dec 08, 2025

Lithia Hyundai of Reno responded

We're pleased to hear that Lance made your experience exceptional! Thank you for choosing Lithia Hyundai of Reno. We hope to see you again down the road! Safe travels!

December 05, 2025

Dealership Rating
Employee Rating

People at the dealership were friendly and attentive from the time I walked in. Lance was very informative and communicated the process of the repair and timeline of repairs. More

by BURLEIAB
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Dec 06, 2025

Lithia Hyundai of Reno responded

Thank you for the stellar review of Lance and the team! We appreciate you choosing Lithia Hyundai of Reno and we hope to see you again down the road. Safe travels!

December 01, 2025

Dealership Rating
Employee Rating

Dealership is clean,it has many vehicles to look at and choose from both new and used. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2025

Lithia Hyundai of Reno responded

We love hearing from our customers and are pleased to learn about your satisfaction with your recent visit, Rick! Please let us know how we can serve you in the future at Lithia Hyundai of Reno.

November 29, 2025

Dealership Rating
Employee Rating

Friendly staff that treat customers with respect and care. Quality of service is very reliable. More

by MICHAELLEONHARD
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Dec 02, 2025

Lithia Hyundai of Reno responded

Thank you! We’re thrilled you had a positive experience with our friendly team and that you find our service reliable. We appreciate you choosing Lithia Hyundai of Reno!

November 23, 2025

Dealership Rating
Employee Rating

Lance has always been attentive to my needs and always is professional Attentive professional courteous More

by DWNHOMBLUZ
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Nov 24, 2025

Lithia Hyundai of Reno responded

Thank you for sharing your experience with Lance! We will be sure to pass along your kind words. We hope to serve you again at Lithia Hyundai of Reno!

November 19, 2025

Dealership Rating
Employee Rating

Well, I took my car in for a diagnosed check. They came back with the four things wrong with it so I decided to do the three things that I thought would fix it but come to find out after I paid $ More

by tahoekel98
Recommend Dealer
No

Other Employees Tagged: Lance Smith

Nov 19, 2025

Lithia Hyundai of Reno responded

Kelly, Thank you for taking my call, I look forward to getting this figured out for you tomorrow. Until then if you have any questions, comments or concerns, my direct number is 775-682-3352, or I can be reached by email at SRobert@lithia.com Scott Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@lithia.com

November 18, 2025

Dealership Rating
Employee Rating

Everyone was friendly. The service was quick. Everyone was friendly. The service was quick. I didnt have any issues. More

by danktgames
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Nov 18, 2025

Lithia Hyundai of Reno responded

Thank you for sharing your feedback! We're happy to hear our team took such good care of you and that you had a seamless experience. See you next time at Lithia Hyundai of Reno!

November 18, 2025

Dealership Rating
Employee Rating

The dealership workers know me, value my business with them, and always bend over backwards to meet our needs! More

by frappe_spriest_3i
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Nov 18, 2025

Lithia Hyundai of Reno responded

Thank you so much for your feedback! We appreciate your continued trust and support. See you next time at Lithia Hyundai of Reno! Take care!

November 16, 2025

Dealership Rating
Employee Rating

Very nice people and their service is excellent. I would recommend people there at Hyundai Dealership. More

by epouli64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2025

Lithia Hyundai of Reno responded

We're so pleased to hear your kind words! Thank you for choosing Lithia Hyundai of Reno and for recommending our team. Safe travels ahead!

November 16, 2025

Dealership Rating
Employee Rating

Lance is always great and Jake did a good job of communicating for this appointment 10/10 More

by GAVINTOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2025

Lithia Hyundai of Reno responded

Thank you, Gavin! We’re happy to hear Lance was great and that Jake communicated everything clearly.

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