Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

Contact Me
4.6
859 Reviews
4.6

859 Reviews

Write a Review

859 Reviews of Lance Smith

November 19, 2025

Dealership Rating
Employee Rating

Well, I took my car in for a diagnosed check. They came back with the four things wrong with it so I decided to do the three things that I thought would fix it but come to find out after I paid $ More

by tahoekel98
Recommend Dealer
No

Other Employees Tagged: Lance Smith

Nov 19, 2025

Lithia Hyundai of Reno responded

Kelly, Thank you for taking my call, I look forward to getting this figured out for you tomorrow. Until then if you have any questions, comments or concerns, my direct number is 775-682-3352, or I can be reached by email at SRobert@lithia.com Scott Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@lithia.com

November 18, 2025

Dealership Rating
Employee Rating

Everyone was friendly. The service was quick. Everyone was friendly. The service was quick. I didnt have any issues. More

by danktgames
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Nov 18, 2025

Lithia Hyundai of Reno responded

Thank you for sharing your feedback! We're happy to hear our team took such good care of you and that you had a seamless experience. See you next time at Lithia Hyundai of Reno!

November 18, 2025

Dealership Rating
Employee Rating

The dealership workers know me, value my business with them, and always bend over backwards to meet our needs! More

by frappe_spriest_3i
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Nov 18, 2025

Lithia Hyundai of Reno responded

Thank you so much for your feedback! We appreciate your continued trust and support. See you next time at Lithia Hyundai of Reno! Take care!

November 16, 2025

Dealership Rating
Employee Rating

Very nice people and their service is excellent. I would recommend people there at Hyundai Dealership. More

by epouli64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2025

Lithia Hyundai of Reno responded

We're so pleased to hear your kind words! Thank you for choosing Lithia Hyundai of Reno and for recommending our team. Safe travels ahead!

November 16, 2025

Dealership Rating
Employee Rating

Lance is always great and Jake did a good job of communicating for this appointment 10/10 More

by GAVINTOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2025

Lithia Hyundai of Reno responded

Thank you, Gavin! We’re happy to hear Lance was great and that Jake communicated everything clearly.

November 12, 2025

Dealership Rating
Employee Rating

Great service! Friendly and helpful team members. Always happy to help and always appreciative of the services. More

by SOLE13
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Nov 13, 2025

Lithia Hyundai of Reno responded

Thank you for sharing your awesome feedback for the Lithia Hyundai of Reno team! We look forward to serving you in the future.

November 10, 2025

Dealership Rating
Employee Rating

I came back! This is the third time I’ve purchased a vehicle from Hyundai and my first time working with Joe! I absolutely love this place! I worked with Joe this More

by KJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Leveille, Tony Roach, Joe Vassallo , Phil, Karen

Nov 12, 2025

Lithia Hyundai of Reno responded

Congratulations on your new vehicle! We're thrilled to hear you had such a positive experience with Joe and the rest of our team at Lithia Hyundai of Reno. Thank you for your continued support and we look forward to serving you again in the future!

November 07, 2025

Dealership Rating
Employee Rating

Worst service department that I have dealt with from any dealership. Lies and unprofessionalism to cover for doing anything. To get management involved each time just to get something simple taken care of i More

by HKFERREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeremy Olsen

Nov 07, 2025

Lithia Hyundai of Reno responded

Heidi, Thank you for taking my call. Again, please accept my heartfelt apology for your less-than-stellar experience. If you need to reach me, my direct line is 775-682-3352, or SRobert@Lithia.com. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

November 05, 2025

Dealership Rating
Employee Rating

when dropping off my vehicle, I was told 3 days and great it was only 1 1/2 days ! Lance smith and Scott Robert helped me. More

by KRISTINELUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Robert

Nov 06, 2025

Lithia Hyundai of Reno responded

Thank you for sharing your experience with Lance and Scott! We're glad they got your vehicle back to you ahead of schedule. We hope to see you again at Lithia Hyundai of Reno!

November 04, 2025

Dealership Rating
Employee Rating

All work was done well. The only thing I have to say is have the tech’s clean the steering wheel. Mine was so duty with grease. More

by THURNAUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2025

Lithia Hyundai of Reno responded

Thank you for your feedback and for choosing Lithia Hyundai of Reno! We apologize for the mess on your steering wheel, and we'll make sure it doesn't happen again. We hope to work with you again in the future! Safe travels!

1
...

Dealership Inventory (347 Vehicles)

used 2025 Hyundai Tucson car, priced at $29,995
2025 Hyundai Tucson
used
Rockwood Green exterior
Automatic
All-wheel Drive
new 2025 Hyundai TUCSON Hybrid car, priced at $43,845
2025 Hyundai TUCSON Hybrid
new
Shimmering Silver exterior
Automatic
All-wheel Drive
new 2025 Hyundai TUCSON Hybrid car, priced at $39,580
2025 Hyundai TUCSON Hybrid
new
Creamy White Pearl exterior
Automatic
All-wheel Drive
new 2025 Hyundai TUCSON Hybrid car, priced at $39,080
2025 Hyundai TUCSON Hybrid
new
Shimmering Silver exterior
Automatic
All-wheel Drive
new 2026 Hyundai Santa Fe car, priced at $49,150
2026 Hyundai Santa Fe
new
Ecotronic Gray exterior
Automatic
All-wheel Drive
new 2026 Hyundai Venue car, priced at $25,355
2026 Hyundai Venue
new
Ultimate Red exterior
Automatic
Front-wheel Drive