Lance Smith

Lithia Hyundai of Reno responded

Your loyalty over the past 20 years is greatly appreciated, Esther! Thank you for trusting us with your automotive needs. We look forward to seeing you next time here at Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

We're so pleased to hear Lance and our team were able to assist you quickly and efficiently. Thank you for choosing Lithia Hyundai of Reno. We’re here whenever you need us next. Safe travels ahead!

Lithia Hyundai of Reno responded

It's fantastic to know that you've consistently received great service from our team here at Lithia Hyundai of Reno over the years. We're grateful for your trust and will continue working hard to ensure the best care for your vehicles. Until next time, safe travels!

Lithia Hyundai of Reno responded

We appreciate you sharing your 5-star experience here at Lithia Hyundai of Reno! We're glad to hear Heather and our team provided you with professional and attentive service during your last visit. We appreciate your feedback and look forward to assisting you again with any future needs. Until next time!

Lithia Hyundai of Reno responded

We appreciate you taking the time to leave us this feedback. While we’re glad to hear you’ve had positive experiences with our service team, it's unfortunate to hear of the frustration you’ve experienced with our sales follow-up. That’s not the experience we want for our guests, and we’d appreciate the opportunity to make this right and ensure your concerns are addressed. At your convenience, please reach out to me directly. Thank you, and I look forward to speaking with you. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

Lithia Hyundai of Reno responded

Thank you for taking the time to share this feedback with our team. We’re glad to hear you were satisfied with the routine maintenance, and we appreciate your patience with the repair process, especially given the delay. Your feedback is important to us as it helps improve our services moving forward. If there is anything else we can assist with or that you’d like to discuss, please feel free to reach out to me directly. Thank you, Jeremy Olsen - Service Manager - jolsen@lithia.com

Lithia Hyundai of Reno responded

Hi Elnan, Thank you for the review. We are glad your time with us was a pleasant experience. We hope to see you again here at Lithia Hyundai of Reno.

Lithia Hyundai of Reno responded

Hello Harry, Thank you for bringing this to my attention. Our goal is to provide our customers with an transparent experience. It is regrettable to hear we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

Lithia Hyundai of Reno responded

Hi, We appreciate the review. We are glad your time with us was an excellent experience. We hope to see you again here at Lithia Hyundai of Reno.

Lithia Hyundai of Reno responded

Philly, thank you for being such a valued customer of Lithia Hyundai of Reno! We're glad to hear that Lance's care and attention have made a difference in your experience. Your loyalty means a lot to us, and we look forward to serving you for many years to come!