Lance provides excellent service!
! Highly recommend working with him if you're looking for a great service advisor
! Highly recommend working with him if you're looking for a great service advisor
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by LOPEZ0730
Verified Customer
Verified Customer
Service Price Transparency
Always friendly and great service.
They do a great job taking care of their customers. Lance is amazing
They do a great job taking care of their customers. Lance is amazing
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by GinaPrice
Verified Customer
Verified Customer
Other Employees Tagged:
Lance Smith
Apr 23, 2026 -
GinaPrice responded
You will get the greatest service at Reno Hyundai
Lance is superb, very professional and agreeable, word.
Word, word, word, word, word,word,word.
Word, word, word, word, word,word,word.
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by DMARSH2007DLM
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Lithia Hyundai of Reno responded
He'll be happy to see the shout-out! We appreciate your business and look forward to working with you again at Lithia Hyundai of Reno!
Great experience as usual Always pleasant to have regular
maintenance done. Always friendly crew! Trusting their recommendations
maintenance done. Always friendly crew! Trusting their recommendations
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by SOLE13
Verified Customer
Verified Customer
Other Employees Tagged:
Lance Smith
Apr 13, 2026 -
Lithia Hyundai of Reno responded
Thank you for sharing your positive experience at Lithia Hyundai of Reno! We're pleased to hear everything went seamlessly, and are so grateful to have your trust and business! We look forward to serving you again in the future. Safe travels!
He is by far the best service person I've ever worked
with . I want to give him a100 score. I've bought a new Hyundai every two years and Lance is the only person I'll let touch it. He delivered my car t
with . I want to give him a100 score. I've bought a new Hyundai every two years and Lance is the only person I'll let touch it. He delivered my car to my home due to my mom's illness. It's because of Lance Smith and Holly Jensen that I will always drive a Hyundai. Lance treats my cars like they are his own because I'm very picky.
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by Kimmiesuefisherkimiwho
Verified Customer
Verified Customer
Other Employees Tagged:
Lance Smith
Apr 06, 2026 -
Lithia Hyundai of Reno responded
Thank you for your review of Lance and Holly! We are thrilled to hear that you are in such capable hands here. Your support means everything to us!
Great communication, quick service Lance was great at
communicating. He kept in touch through calls, voicemails, and texts. Although my warranty and shipping took over a week, the actual servicing took o
communicating. He kept in touch through calls, voicemails, and texts. Although my warranty and shipping took over a week, the actual servicing took only a day which is great! Plus he took a look at the car a week before he was scheduled to. Very happy with the service!
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by Brandibrennan
Verified Customer
Verified Customer
Other Employees Tagged:
Lance Smith
Apr 06, 2026 -
Lithia Hyundai of Reno responded
We love hearing that Lance went above and beyond to ensure your service process was seamless and efficient. Thank you for choosing Lithia Hyundai of Reno and for sharing your kind feedback! Safe travels ahead!
The problem has only been partially fixed.
The cracking soon from the rear hatch is back but not as bad. May need to make another appointment and adjustment.
The cracking soon from the rear hatch is back but not as bad. May need to make another appointment and adjustment.
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by cfjuneau
Verified Customer
Verified Customer
Other Employees Tagged:
Lance Smith
Apr 21, 2026 -
Lithia Hyundai of Reno responded
Thank you for taking the time to share this feedback with us. It’s unfortunate to hear that the issue has not been fully resolved. I would appreciate the opportunity to speak with you directly to discuss this further and work toward a resolution. At your convenience, please reach out using the contact information below. I look forward to hearing from you soon.
Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com
Great service, had some recalls to get finished up, they
were able to get them all handled in one day, and pretty quickly, thanks.
were able to get them all handled in one day, and pretty quickly, thanks.
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by brendanjryan
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2026 -
Lithia Hyundai of Reno responded
Hi Brendan, it's great to hear our team got you taken care of quickly and seamlessly! Thank you for choosing Lithia Hyundai of Reno, we hope to work with you again in the future. Safe travels!
Friendly Lance has always been great to work with My car
was done quickly Excellent
was done quickly Excellent
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by sjstarbucks
Verified Customer
Verified Customer
Other Employees Tagged:
Lance Smith
Apr 02, 2026 -
Lithia Hyundai of Reno responded
Thank you for the glowing review! We're pleased to hear you have always enjoyed working with Lance and the team. We look forward to serving you with the same great customer care at your future Lithia Hyundai of Reno visits. See you next time!
We love Hyundai.
We have bought 5 cars from you and my son bought one too! Thank you!
We have bought 5 cars from you and my son bought one too! Thank you!
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by lovesharks2006
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2026 -
Lithia Hyundai of Reno responded
Thank you for taking the time to share this wonderful review with our team here at Lithia Hyundai of Reno! We are more than glad to know that you have been loyal clients here and that your son is also happy with his experience. We look forward to working with you all for years to come. See you next time!
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