Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
916 Reviews
4.6

916 Reviews

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916 Reviews of Lance Smith

June 13, 2026

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Employee Rating

Warranty was submitted under a name not belonging to me. The service writer blamed us for his mistake and I'm fighting to get reimbursed for the rental car. More

by Realestatesteph530
Recommend Dealer
No

Other Employees Tagged: Lance Smith

June 13, 2026

Dealership Rating
Employee Rating

Lance is always so helpful to work with. I was little disappointed they didn’t change the lock setting like I had mentioned. More

by KELLEY_GRIGGS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

June 11, 2026

Dealership Rating
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Lance is very pleasant and helpful he deserves 5 stars experience with other staff unfavorable More

by kayramos776
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drea McGiffin

Jun 12, 2026

Lithia Hyundai of Reno responded

Thank you for this great feedback! We're happy to hear that Lance provided you with a pleasant and helpful experience. See you next time at Lithia Hyundai of Reno!

June 06, 2026

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Have been using this dealership for our service needs since 2003 and have never had an experience less than 5 star excellent. More

by James
Service Price Transparency
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Recommend Dealer
Yes
Jun 08, 2026

Lithia Hyundai of Reno responded

James, your loyalty means the world to us, and we’re glad we’ve been able to take such good care of you at Lithia Hyundai of Reno! Thank you for the wonderful review!

June 03, 2026

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Employee Rating

5 Excellence service all the way around. Honest, you can trust them. Very,very professional. Excellent More

by lindatyson1945
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Jun 04, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your feedback about our team, Linda! We hope you will visit us again at Lithia Hyundai of Reno. Safe travels!

May 31, 2026

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⭐⭐⭐⭐⭐ I took my vehicle in for a recall service, and the experience was excellent. The entire process was very quick—about an hour, maybe an hour and a half at most. The staff was friendly, professio More

by ALMAMENROD
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 01, 2026

Lithia Hyundai of Reno responded

We are grateful for your feedback and recommendation! It’s wonderful to hear that our team made your recall service easy and quick. Thank you for choosing Lithia Hyundai of Reno!

May 30, 2026

Dealership Rating
Employee Rating

Lance is great every time I bring my hyundai into service.Lance takes amazingly good care of me More

by Overthend
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Jun 01, 2026

Lithia Hyundai of Reno responded

Overthend, thank you for your continued trust in Lithia Hyundai of Reno! It is wonderful to hear Lance consistently provides such great care every time you bring your Hyundai in for service. We will be sure to share your kind words with him. We appreciate your loyalty and look forward to seeing you again on your next visit!

May 30, 2026

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Employee Rating

Good snacks and coffee machine Nice staff too A little confusing when you walk in the service side, could use a “wait here” sign or something Fast though More

by tj
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 01, 2026

Lithia Hyundai of Reno responded

Thank you for your feedback, TJ! We’re happy you appreciated our snacks and coffee, and we’ve noted your suggestion about signage. See you next time at Lithia Hyundai of Reno!

May 23, 2026

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Employee Rating

Lance is great. Very helpful. Listens to your problems an does his best to fix them. More

by S_WILKOFF
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 26, 2026

Lithia Hyundai of Reno responded

Thanks for leaving Lithia Hyundai of Reno your 5-star review. It's great knowing that Lance left such a wonderful impression. We hope to provide many more great experiences down the road!

May 22, 2026

Dealership Rating
Employee Rating

it was all good and meant to give a 5 to the first one too?? More

by TENCHICHO
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

May 26, 2026

Lithia Hyundai of Reno responded

Thank you for your kind words! So glad you were happy with your service from us. Let us know if there’s anything we can do for you in the future!

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