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Lance Smith

Overview Reviews (880) Inventory (283)

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Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6

880 Reviews

Overview Reviews (880) Inventory (283)

4.6

880 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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880 Reviews of Lance Smith

February 21, 2026

Dealership Rating

Employee Rating

Just fine no problems Got the job done in a short time All good now All good now More

by Wbarter

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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Feb 24, 2026 -

Lithia Hyundai of Reno responded

Thanks for the review! We’re happy to hear everything was handled quickly and you’re all set now. We’re here anytime you need us!

February 21, 2026

Dealership Rating

Employee Rating

Just fine no problems Got the job done in a short time All good now All good now More

by Wbarter

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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Feb 24, 2026 -

Lithia Hyundai of Reno responded

Thanks for the review! We’re happy to hear everything was handled quickly and you’re all set now. We’re here anytime you need us!

February 19, 2026

Dealership Rating

Employee Rating

We are always satisfied with our service we receive, everyone is very pleasant, easy to deal with, and very accommodating with our needs. Thank you. everyone is very pleasant, easy to deal with, and very accommodating with our needs. Thank you. More

by Kdm5638

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Bryan Mazariegos, Trisha Stone, Courtney Chienne , J. Lo

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Feb 20, 2026 -

Lithia Hyundai of Reno responded

We are always satisfied with your feedback! It's wonderful to hear that our team is always accommodating and pleasant to work with. Thank you for choosing Lithia Hyundai of Reno!

February 18, 2026

Dealership Rating

Employee Rating

The service was good found I need to get a something replaced which I already new replaced which I already new More

by 1bravebumblebee

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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Feb 19, 2026 -

Lithia Hyundai of Reno responded

Thank you for the review! We’re glad to hear the service went well and appreciate you sharing your experience. We’re here to help whenever you’re ready to take care of that replacement.

February 12, 2026

Dealership Rating

Employee Rating

Lance was nice to work with and the dealership provided me a nice car loan. I did email Lance with picture of the car after I received it back. Possible paint damage near the areas that were re-painted. I me a nice car loan. I did email Lance with picture of the car after I received it back. Possible paint damage near the areas that were re-painted. I never received an email response or phone call. More

by Day.jennifer1990

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 13, 2026 -

Lithia Hyundai of Reno responded

Jennifer, thank you for sharing your feedback about Lance and our team. We will send your message to Lance to handle your concerns about the paint. Please look for his follow-up soon. -Lithia Hyundai of Reno

February 11, 2026

Dealership Rating

Employee Rating

Lance is an amazing service specialist who pours himself into the customer. Every time I get my car worked on at Hyundai, Lance goes out of his way to make it an enjoyable experience. into the customer. Every time I get my car worked on at Hyundai, Lance goes out of his way to make it an enjoyable experience. More

by JAKEW214

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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Feb 11, 2026 -

Lithia Hyundai of Reno responded

Your review of our top-notch team member made our day! We'll pass your kind words along to Lance. See you next time, here at Lithia Hyundai of Reno!

February 11, 2026

Dealership Rating

Employee Rating

The salesman Dan and desk manager Chris were absolutely amazing. I had a wonderful experience because of them. amazing. I had a wonderful experience because of them. More

by KRISTINA.M.STEIN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Dan Dunham, Chris Meadows

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Feb 11, 2026 -

Lithia Hyundai of Reno responded

Kristina, thank you for sharing your positive experience with Dan and Chris! We appreciate the trust you've placed in our team. Enjoy your new ride, and we hope to see you again at Lithia Hyundai of Reno!

February 08, 2026

Dealership Rating

Employee Rating

I have always received excellent service from Lance and the entire staff at this Hyundai dealership. I appreciate their friendliness and their clean service area. the entire staff at this Hyundai dealership. I appreciate their friendliness and their clean service area. More

by LENSPARKS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 10, 2026 -

Lithia Hyundai of Reno responded

Thank you for sharing your positive feedback about Lance and our entire team! We appreciate your continued trust in Lithia Hyundai of Reno and look forward to serving you again soon. Have a great day!

January 26, 2026

Dealership Rating

Employee Rating

Great service department Great service department . Lance had taken care of my car for many years and I trust him. Lance had taken care of my car for many years and I trust him. More

by Esther Hopkins

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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Jan 27, 2026 -

Lithia Hyundai of Reno responded

Esther, we're so glad you trust Lance and our team with your car at Lithia Hyundai of Reno. We truly appreciate your support! See you next time!

January 26, 2026

Dealership Rating

Employee Rating

Great service department Great service department . Lance had taken care of my car for many years and I trust him. Lance had taken care of my car for many years and I trust him. More

by Esther Hopkins

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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Jan 27, 2026 -

Lithia Hyundai of Reno responded

Esther, thank you for being a loyal customer of Lance and our team here at Lithia Hyundai of Reno! It's wonderful to hear we have earned your trust over the years. See you next time! Safe travels!

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