"Lithia Hyundai located in Reno, Nevada should receive an..."
- Brian T.
Lithia Hyundai located in Reno, Nevada should receive an over-the-top 7-Star rating instead of the top 5-star rating available in this survey. It’s obvious to me that all the employees under the guidance of the General Manager, understand how to provide and maintain outstanding customer service and satisfaction.
With respect to the sales department, all my interactions and transactions with Holly Jensen (Certified Product Specialist) regarding my vehicle inventory review, inspection, test drive, and eventual Certified Pre-Owned 2018 Hyundai Santa Fe Sport 2.4L AWD SUV purchase, far exceeded all my expectations.
Holly exudes an easy-going, and patient personality combined with a sincere desire to make the entire process of selecting and purchasing a vehicle as simple, stress free, and efficient as possible. She is extremely knowledgeable, highly competent, and knows how to complete initial transaction paperwork quickly and accurately. And Brian Carter, was also very helpful, and attentive,
"Mike Crom. purchased two Kona Hyundai for the kids "
I was very pleased with the Hyundai dealership Our sales person was Cherae Cozzi Cherae was professional, courteous and knowledgeable, creating an efficient and enjoyable sale.
She was also very helpful to our family making informed decisions!
"Beyond Excellent Customer Service"
From start to finish, my experience purchasing a vehicle with Mr. Bill Zupo at Lithia Hyundai was beyond excellent. Bill was highly informative, friendly, thorough, caring, patient (and hilarious!), to ensure that all of my needs were completely taken care of. He made sure that all of my questions were answered, and went above and beyond to ensure that my family was comfortable during the sales process as well. In addition, his sales partner Mr. Alex Medina was friendly and helpful, and stayed readily available to provide assistance at all times.
Beyond that, Lithia worked patiently with me to secure a very competitively priced vehicle within my budget. From my very first call to inquire about the vehicle I was interested in, to the point where Bill officially handed me the keys, I could never have imagined a more stress-free and awesome sales experience. I would highly recommend Lithia Hyundai of Reno, and will continue to keep them in mind for all of my future vehicle needs!