Lance Ward | Page 11

A problem with car after we picked it up was taken care of. My wife and i bought a used car at Coastal's used car lot. I had an issue with the car that i noticed after driving the car the first week that I had My wife and i bought a used car at Coastal's used car lot. I had an issue with the car that i noticed after driving the car the first week that I had it. I contacted Lance my sales man and he recommended that i bring it down. They looked at the car and determined that it did need some attention. They put me in a loaner on the spot and did what they had to do to make the repair right. There was no out of pocket expense for me even though technically they didn't have to. I was impressed with Linda in the service department who made sure i was happy with the way things were going. They were prepared for me to be in the loaner as long as was necessary. It was only a couple of days. I would highly recommend Coastal's used car center for sales and service especially after the sale. They did whatever they needed to do to make sure it was fixed right and that I was satisfied. More

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Excellent customer service and great deal We came in with a unique set of circumstances and needs and Lance and Mike went above and beyond to assist us. We started the day thinking it would We came in with a unique set of circumstances and needs and Lance and Mike went above and beyond to assist us. We started the day thinking it would take us weeks to find the car we needed and we found it in one day with their assistance. We bought a Nissan Rogue for a great price. I would not hesitate to buy another car through Coastal Nissan again. More

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Fantastic Experience I just helped my daughter buy a preowned Altima from Coastal Nissan in Cohasset. Lance Ward and Mike Shea were extremely helpful and knowledgable. The I just helped my daughter buy a preowned Altima from Coastal Nissan in Cohasset. Lance Ward and Mike Shea were extremely helpful and knowledgable. They made the whole process easy and I felt that they had our best interests in mind. A big shout out to the detailing staff as well - although 7 years old, the car was absolutely sparkling - inside and out - upon delivery. I wouldn't hesitate to buy another car through Lance, Mike and Coastal. More

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Excellent customer service and good deal I saw a car at carGuru and expressed interest in the car by sending an email. I received a call shortly from Lance Ward of Coastal Nissan and booked a I saw a car at carGuru and expressed interest in the car by sending an email. I received a call shortly from Lance Ward of Coastal Nissan and booked a time for test drive. lance was fantastic . He showed high level of customer relations and quality product knowledge. In the end I couldn't turn down a good deal he offered. I bought the 2008 Toyota Rav4 . I accidentally got my bumper scratched so I called Lance and visited his site . He offered professional advise and assistance. More

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Great Purchase This is the third car I purchased from Coastal Nissan. The salesperson Lance Ward knew exactly what I was looking for and contacted me when the right This is the third car I purchased from Coastal Nissan. The salesperson Lance Ward knew exactly what I was looking for and contacted me when the right car came in. The Altima had very low mileage and looked like a brand new car inside and out and was priced great! I am looking forward to purchasing my 4th car from Lance Ward and the Coastal Nissan team when it's time to buy again! More

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great all around dealership Great service. Came in two days after an accident with no preference on what I would have liked to buy, yet I had to purchase a vehicle in a limited t Great service. Came in two days after an accident with no preference on what I would have liked to buy, yet I had to purchase a vehicle in a limited time period. Within 3 days after flawless presentation and servicing of a Nissan Altima, I was, to say the least, a proud and happy owner of a great car. I was provided with accurate service records and a complete lay out of the car. Price was exceptional based on the car's condition, I would highly recommend this dealer as more than a viable option for anyone looking into purchasing a new or used vehicle More

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Used Car Purchase Our daughter had her eyes set on a used Nissan Altima Coupe listed on the website. After traveling to Norwell from Cape Cod on a Sat. only to find out Our daughter had her eyes set on a used Nissan Altima Coupe listed on the website. After traveling to Norwell from Cape Cod on a Sat. only to find out the sought after car was not there, but in Cohasset. They offered to bring it over but we opted to go to Cohasset. In Cohasset we were met by Lance Ward. We test drove the Coupe, and were disappointed with it. My daughter saw another used Altima, so we test drove it. Lance showed us the CarFax report and we went home to sleep on it. On Mon. we met with Matt Orchard in Norwell and closed the deal. Two weeks later it developed a noise in the front end - brakes - replaced in a very professional manner. Anyone looking for a new or used Nissan should seek out Lance Ward or Matt Orchard you will not be disappointed. More

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Started out with a Jeep Compass purchase in mind ! Clearly a bad initial target ,determined by the test drive- a hard ride which recalled a previous rental of a Jeep for a week in St Croix! Bad memory Clearly a bad initial target ,determined by the test drive- a hard ride which recalled a previous rental of a Jeep for a week in St Croix! Bad memory! Lance Ward helped us sort through our retargeting ,with patience and professionalism! Reads his clients well! Selected a 2011 Outback , which is precisely the right choice for a youngish Octogenarian and his spouse! Would highly recommend Lance to any of our family or acquaintances looking for a car selection! More

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My wife purchased a 2012 Nissan Pathfinder recently and while happy with the vehicle, there were a few issues that needed to be corrected. Lance Ward and all the personnel at Coastal Nissan have gone out while happy with the vehicle, there were a few issues that needed to be corrected. Lance Ward and all the personnel at Coastal Nissan have gone out of their way to correct issues with quick follow through and timely service. What she and I like most about Coastal and Mr. Ward is that he explains everything and there is no pressure. We found that in pricing several competing vehicles - same make. model and year, Coastal was consistently anywhere from $1,000 to $1,750 below other dealers prices. Also it warrants acknowledging that the facilities, both in Cohasset and Norwell are a pleasure to visit being clean and neat, with Norwell being a newer building with state of the art service areas. Why Coastal Nissan? Lance Ward sold our daughter a 2006 Pathfinder 3-years ago and neither he or Coastal have stopped providing the highest level of service to accommodate her needs. Two weeks ago my daughter's radiator went while leaving an appointment. She called Coastal at 5:45 p.m. on a Friday afternoon and the service staff waited until she arrived at 6:00 to assure her that the car would be serviced as quickly as possible. She picked the car up at 4:00 the next day - Saturday. Needless to say this was an expensive repair and her warrantee had recently run out. Not only did Coastal accommodate a very fast turnaround, but recognizing the recent expiration of the warrantee gave her a 10% discount. Both the owner, Richard Walker and Lance Ward followed up on the repair and my daughter's satisfaction. I call that excellent service and a business looking to gain new customers, but more importantly satisfy and keep existing customers. Being able to rely on a dealer that you know is honest, reputable and truly interested in keeping you as a customer takes the aggravation and anxiety out of having to worry about servicing and purchasing vehicles. I most whole heartedly recommend Lance Ward and Coastal Nissan to anyone looking to purchase a new or used vehicle. If you do yourself the favor of at least making Coastal and Lance one of your stops I guarantee you will be hooked. Edwin J. Beck, Jr., Quincy, MA More

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Lance Ward is very helpful, kind, knowledgeable, patient, willing to listen, and understanding. We didn't feel any pressure to buy and he wanted to make sure we where happy with our decision, Which we are ! willing to listen, and understanding. We didn't feel any pressure to buy and he wanted to make sure we where happy with our decision, Which we are !! Highly recommend Lance. More

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