Landon Fruehan

Very impressed with the staff. They always do a great job taking care of my Tundra. They always do a great job taking care of my Tundra. More

Print

I bought my 2021 Tacoma at Pat Lobb Toyota 2 years ago. The sales rep failed to mentioned through the whole process that the vehicle did not have a key fob only a singular key. So, that was how I started m The sales rep failed to mentioned through the whole process that the vehicle did not have a key fob only a singular key. So, that was how I started my experience with them. 3 weeks ago I took it in for an intermittent issue and was told twice that the dealership could not replicate the problem and that my truck was in great condition. Both times, I was asked to pick up the vehicle. During the second pickup, the issue occurred right in front of dealership personnel, forcing them to keep the truck for further diagnosis. Even after that, I was later told they still couldn't find anything wrong. After nearly 14 days in service, I finally received a call informing me that the fuel pump had failed. What makes this particularly frustrating is that Toyota has a documented history of fuel pump issues in Tacomas. Certain 2017-2020 models were covered by a fuel pump recall, and Toyota also issued Customer Support Program 23TE01 for certain 2021 Tacomas. Despite being diagnosed with the same component failure, I was told my truck is not covered because the programs are "VIN" specific.  I sent an email to the General Manager and the Service Manager to see about a good will gesture and if they can please assist me with the fuel pump issue considering there is a pattern and haven't heard back. I truly expected more from the Pat Lobb dealership staff.  More

Print

My Toyota has only needled routine service. My experience with the service department has been excellent. The website is easy to navigate and make appointments. The service writers are knowledg My experience with the service department has been excellent. The website is easy to navigate and make appointments. The service writers are knowledgeable and the service is competed on schedule. The waiting area is comfortable. More

Print