Lane Dumcum

Do not go here. This place is lucky I don't sue them for Fraud. They sold my 18 year old son a car. I guarantee had I been there when he signed his paperwork this This place is lucky I don't sue them for Fraud. They sold my 18 year old son a car. I guarantee had I been there when he signed his paperwork this wouldn't have happened. We noticed a rough idle when test driving, was told it was just "an Audi performance engine quirk." Noticed the steering wheel was slightly off-center; assured this was on purpose for high speed driving over crested hills (I'm aCar Guy and knew this was all xx). The salesman had an answer for every complaint. Told it was serviced by Audi before being placed on sale and was in great shape but they didn't have the record and only Audi did. My son went there and bought the car 2 days later. They took advantage of a young kid that was blinded by a "cool fast car." 3 days later he pays $1,000 for the $80,000 tuneup at Audi. Over $5,000 in repairs found. That rough idle? Cylinder misfire and it wasn'tresolved with new spark plugs and new coil packs. Off-center wheel? Alignment issues. Motor mounts leaking, etc. All things that would have been caught on inspection. Oh, and Audi had NO record of the service Phil Long claimed they did! Phil Long and the salesperson lied about everything throughout the sales process. Needless to say I go WITH him on Wednesday and do the Dad Thing. I was hot but avoided cursing at least. Oh they took this xxx back, we picked out a better car and they knocked the cost of the tuneup off the price. I should have demanded even more but just being made whole again was all we wanted. They provided us paperwork PROVING inspection in the new car. The original salesperson Lane should be fired for his seedy actions and garbage followup. I do appreciate the Finance Director Justin and the new salesperson Payton for taking things seriously and helping us out. This review is NOT about those two individuals. The dealership as a whole, Lane the salesman on the original deal and whoever the Finance guy was on the original deal (who assured my son the idle issue was fixed) can all kick rocks. I've purchased from Phil Long before but never again, and I strongly advise anyone else to avoid them too. The new car seems great, but we are watching CLOSELY. There's a 3 day 150 mile return policy. If this car looks at me cross-eyed it's getting returned and we are going elsewhere. More

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Lane DumCum, is the most thoughtful in taking care of my individual interests in purchasing a vehicle. He navigates through helping and deciding a vehicle the experience was quick, and simple. He multitask individual interests in purchasing a vehicle. He navigates through helping and deciding a vehicle the experience was quick, and simple. He multitasked so much. He’s so well-versed at his job that he literally can put you in a vehicle and you’d be very very happy knowing your needs are meet. Thank you, Phil Long Ford of Chapel Hill team, most importantly, Lane DumCum, I will definitely be back and purchasing a car for my son. Thank you More

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Everyone was friendly and helpful, it took a bit longer than I expected but that wasn’t anyone’s fault in particular. than I expected but that wasn’t anyone’s fault in particular. More

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I bought a CPO vehicle from this dealership. I bought it on a Friday, and the following Tuesday, it was in the shop for a recall. However, the dealership servicing the recall found numerous issu I bought it on a Friday, and the following Tuesday, it was in the shop for a recall. However, the dealership servicing the recall found numerous issues that aren't immediately obvious and were caused by the last technician to service the vehicle. The sales representative, Lane, put me in contact with Tim, the guest experience manager, and he called me once, but has not returned or given me a call back since. I would not recommend purchasing any vehicle from this dealership. More

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My salesperson, Lane, was very helpful and knowledgable about the truck I wanted to look at. He gave me a few options to consider before I settled on the vehicle. Deal seemed to be fair, and I drove off in about the truck I wanted to look at. He gave me a few options to consider before I settled on the vehicle. Deal seemed to be fair, and I drove off in a new vehicle the same day. The most helpful part was Lane's knowledge of everything on the orientation walkthrough. Really made me comfortable learning all about the vehicle before leaving. More

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I would recommend Lane Dumcum at the Chapel Hills location to anyone looking for a car. He truly went above and beyond finding the exact right car for me. He’s professional, very knowledgeable and fr location to anyone looking for a car. He truly went above and beyond finding the exact right car for me. He’s professional, very knowledgeable and friendly as well. You’ll never go wrong with Lane! More

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Lane was outstanding. He knows the product and is passionate about it. He was patient and answered all my questions. A great sales experience overall. He knows the product and is passionate about it. He was patient and answered all my questions. A great sales experience overall. More

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Being from rural Wyoming we were AMAZED at the inventory! Professional and knowledgeable. Great staff our salesman Lane was patient and knowledgeable. Eric in finance is AWESOME! Service tech did a g Professional and knowledgeable. Great staff our salesman Lane was patient and knowledgeable. Eric in finance is AWESOME! Service tech did a great job helping us with a door code. Very pleased. More

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Second vehicle we have purchased through this dealership now. It’s has proven to be worth the 3 hour one way drive. now. It’s has proven to be worth the 3 hour one way drive. More

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The dealership is very well kept and all of the team members were extremely helpful in finding the deal that allowed me to purchase the car i have always dreamed of. Lane was extremely knowledgeable and members were extremely helpful in finding the deal that allowed me to purchase the car i have always dreamed of. Lane was extremely knowledgeable and very helpful with anything i didn't understand. More

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