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Lani Roy
Lani Roy at Porsche Sugar Land

Lani Roy | Page 3

Service Advisor

Porsche Sugar Land

13426 Southwest Fwy
Sugar Land, TX 77478

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5.0
33 Reviews

Originally from a small town in southern Louisiana, Lani never imagined she would one day represent a brand as iconic and distinguished as Porsche. She began her automotive career in 2011 as a receptionist at her local Chevrolet dealership while pursuing a bachelor’s degree in sociology. Driven by ambition and a desire for growth, she advanced through several roles before realizing it was time for a new challenge. Lani took a leap of faith, relocating to Texas and joining the Porsche North Houston team. She later transferred to Porsche Sugar Land, where she started in an entry-level service position and quickly rose to the role of service advisor. Her journey has been one of determination, growth, and personal reward. Known for the warmth and hospitality that define her Louisiana roots, Lani brings a welcoming and personable approach to every client interaction.

5.0

33 Reviews

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33 Reviews of Lani Roy

January 06, 2026

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Employee Rating

Porsche Sugar Land provides great service. The staff is always polite and the customer service is excellent. Highly recommended! More

by saurabbhatia
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Blevins, Jason Sarmiento

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Jan 06, 2026

Porsche Sugar Land responded

Thank you for the great feedback! We're glad our team provided excellent service. Your recommendation means a lot to all of us at Porsche Sugar Land.

December 31, 2025

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Very professional staff with warm welcome. My service advisor Lani keeps me updated. The car is returned to me all clean and shiny! More

by jjwongusa
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 31, 2025

Porsche Sugar Land responded

Thank you for the 5-star review! We're glad Lani and the Porsche Sugar Land team delivered a professional and welcoming experience. Enjoy your clean, shiny ride,

December 28, 2025

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Had a great experience at Porsche of Sugarland. . They performed a 60k service and had a great cup of coffee as well. More

by Kirk J
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Pal

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Dec 29, 2025

Porsche Sugar Land responded

Thank you, Kirk! We’re glad you had a great experience with your 60K service at Porsche Sugar Land, and that the coffee hit the mark too. We appreciate your visit and look forward to serving you again.

December 24, 2025

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Great service. Allowed me to come in on the day I called. Very friendly staff. More

by tracee0708
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2025

Porsche Sugar Land responded

Thank you! We’re glad we could accommodate your visit and that our team made the experience a pleasant one. We appreciate your feedback and your trust in Porsche Sugar Land.

December 24, 2025

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The service department was wonderful, as usual! They communicated with us every step of the way to make sure that we were completely aware of what was going on. They were prompt and kind! More

by latoyamo2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Gilder

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Dec 26, 2025

Porsche Sugar Land responded

Thank you! We’re happy to hear the service team kept you informed and provided the excellent care you’ve come to expect. Your loyalty means a lot to us.

December 19, 2025

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Excellent and timely service provided by my service advisors and supporting staff. Loaner car available for us without delay. Problem resolved. More

by rickoria
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Blevins

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Dec 26, 2025

Porsche Sugar Land responded

Thank you! We're pleased to hear your issue was resolved efficiently and that the team, including loaner support, delivered timely service. We appreciate your continued trust in Porsche Sugar Land.

December 19, 2025

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Easy to schedule appointments. Drop off was painless. Could have been offered a loaner which would have been nice. Great advisor Lani. More

by akflatt
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 19, 2025

Porsche Sugar Land responded

Thank you for your feedback! We’re glad to hear scheduling and drop-off were easy, and that Lani provided great service. We appreciate your suggestion regarding a loaner and will keep that in mind to improve future visits at Porsche Sugar Land.

December 17, 2025

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The attention to detail and customer services top-notch. Excellent service report included with the maintenance . My car was picked up and delivered to my home for free which makes it very convenient as w More

by Freddy Salazar
Recommend Dealer
Yes

Other Employees Tagged: Phillip Pham, Matt Blevins , Tiffany Bishop

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Dec 18, 2025

Porsche Sugar Land responded

Thank you, Freddy! We’re thrilled to hear you had a top-notch experience with Porsche Sugar Land. Providing detailed service and convenient home pickup and delivery is part of our commitment to premium care. We appreciate your trust and look forward to serving you again.

December 17, 2025

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Great and FAST service! Willie and his team were amazing!!! Also the added car wash was fabulous More

by Trinity M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phillip Pham, Matt Blevins, Willie Gilder

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Dec 19, 2025

Porsche Sugar Land responded

Thank you, Trinity! We're glad Willie and the team at Porsche Sugar Land delivered fast, exceptional service, and that you enjoyed the complimentary car wash. We appreciate your kind words and look forward to your next visit!

December 13, 2025

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Employee Rating

Another awesome experience! Lani was great at keeping me informed while my car was being serviced. Highly recommend! More

by Hcalvert2
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Johnson

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Dec 15, 2025

Porsche Sugar Land responded

Thank you for your continued trust and kind words. We're glad to hear Lani kept you well-informed and made your Porsche Sugar Land service experience another great one. We appreciate the recommendation and look forward to your next visit!

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