Larry Dulski | Page 5

To ToyotaI am pleased with the maintenance work that was To Toyota I am pleased with the maintenance work that was done on my car. Larry got be in and out. Thank's Larry Hattie To Toyota I am pleased with the maintenance work that was done on my car. Larry got be in and out. Thank's Larry Hattie More

by HSKEENS Verified Customer Verified Customer

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Service reminders, coupons and ease of online scheduling a plus. Have not taken advantage of their shuttle service for shopping instead of waiting at dealership but that is a great feature. a plus. Have not taken advantage of their shuttle service for shopping instead of waiting at dealership but that is a great feature. More

by JACIE_LAVALLEE Verified Customer Verified Customer

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I'm extremely disappointed and had the worst customer service experience at Boch Toyota Norwood. When I asked to speak with a service manager they quickly transferred me to Larry Dulski (who is not the s service experience at Boch Toyota Norwood. When I asked to speak with a service manager they quickly transferred me to Larry Dulski (who is not the service manager) he provided me with a nightmare of a night. The service center is opened till 8pm. I managed to get my car towed there by 620pm. He refused to check my car his excuse was "There are no technicians" to top it all off he told me I would have to leave the car there till the next day. I then asked him if he could provide me with a loaner car (since I have a 4 month old) and his response was " we don't do that but I can gladly get you a rental for $35.00 a day" when I told him I would need a loaner car he them told me to see my way to the waiting area (I am a customer not your child) he was rude, dismissive, and ignorant. The next day I contacted Boch Norwood regarding my car and Larry informed me I needed to replace my car battery, but two other mechanics at another Toyota dealership assured me that was not the issue. Boch Toyota Norwood never took the time to properly diagnosis my problem, and because of them I had to pay $390 for a complete maintenance check. (AND IT WAS NOT MY BATTERY) I will never buy another car at their dealership, and I want to warn others about the unreliable and faulty service! I made a claim with Toyota Corporate for this horrific experience. THEY GET 0 STARS! More

by MADDIE1432001 Verified Customer Verified Customer

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Had the machinist taken the car for a test drive after servicing it, he would have realized that a front tire was about to explode. servicing it, he would have realized that a front tire was about to explode. More

by GERTML Verified Customer Verified Customer

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First time I have had service done without problems in a long time. Larry was great at follow up and communication. I hope he takes care of my car in the future. Doesn’t feel like there’s energy in th long time. Larry was great at follow up and communication. I hope he takes care of my car in the future. Doesn’t feel like there’s energy in the service bays when you pull the car in. It looks like they are slogging through the day. Just missing enthusiasm. More

by NANCY_KUBILUS Verified Customer Verified Customer

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Excellent service s comprehensive advices quick in and out no issues will recommend to relatives for future services very happy with people discounts helped a lot s comprehensive advices quick in and out no issues will recommend to relatives for future services very happy with people discounts helped a lot More

by TH Verified Customer Verified Customer

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Great service , great attitude. Larry was very nice, friendly who took care of everything. The place was well organized and clean. The price of the service was grea , great attitude. Larry was very nice, friendly who took care of everything. The place was well organized and clean. The price of the service was great. Just a great experience More

by M.CIUPAC Verified Customer Verified Customer

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Not good Service representative very rude. Oil change took 3 hours even though I had an appointment. Only after complaining to service manager my got finally w Service representative very rude. Oil change took 3 hours even though I had an appointment. Only after complaining to service manager my got finally was taken to be serviced More

by Rrr Verified Customer Verified Customer

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2nd visit related to moldings detaching 1st visited for 15k checkup asked to have molding checked. The molding came off next time I went through car wash. Brought truck back and new parts 1st visited for 15k checkup asked to have molding checked. The molding came off next time I went through car wash. Brought truck back and new parts were ordered. I will need to bring truck back to have the defective molding removed. More

by willism366 Verified Customer Verified Customer

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3:30 pm The service was good!! It is your billing that I am unhappy with!!!!!!!! The bill would doesn’t list the cost of each individual part replaced. It The service was good!! It is your billing that I am unhappy with!!!!!!!! The bill would doesn’t list the cost of each individual part replaced. It just lumps the cost. I don’t know if one two or three parts were replaced I. Was told three parts were replaced but if so why was number “d” charged?? I didn’t have time to rad the whole bill until I arrived home. I intend to go see the manager when the weather gets better I am 86 years old More

by CANTONBLANDCHARD Verified Customer Verified Customer

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