Larry Lowenthal

I bought a 2022 Challenger RT that was dealer certified etc and it's supposed to come with a 3 Month 90 days?, Care max unlimited type warranty. The day I took it home it was pouring rain the next day etc and it's supposed to come with a 3 Month 90 days?, Care max unlimited type warranty. The day I took it home it was pouring rain the next day I noticed the headlights were inundated with water on the passenger side I called my salesman Chris Lowenthal and informed him of the problem who told me that it was sold as is and the CarMax warranty does not take place for 30 days after you purchase the vehicle. Now this is the third or fourth vehicle I bought from that dealership I realize it's changed ownership in the last couple years but I would think they would replace the headlights free of charge without worrying about any warranty etc but I'll wait the 30 days and then see if they replace the headlight it could cause major damage water being inside the headlight to the electrical system. This is the Arrigo dealership in Tamarac Florida. I also had an out the door agreed upon price of $33,053 and that was including the documentation fees which I wrote on the acceptance of the quote. When I got into the finance manager they added an extra $80 or so saying it was for the doc fees I misplaced the paper I had stating the out the door agreed upon total of 33053, I informed the finance gentleman of that I had only agreed to $33,053 including the documentation fees. He kept, finance guy, stating that "that's an amount that the finance company puts on no matter what" I know that to be xx because I bought plenty of cars and had that doc fee not included or I was going to walk out the door today I was too tired to get into it. I know that that's a tactic that deal is used to add to their profit margin. At this point, after being at the dealership for almost 5 hoursI just relented and said yeah whatever put the $80 on there but I'm quite unhappy with the way they try to expand their profit margin by adding a lousy $80 after I told the salesman that I'd only pay $33,053 and that would include the documentation fees but I was too tired and wanting to get out of there because it was pouring rain after being there for 5 hours and just relented. After the problem with the headlights the day after purchasing the car and this $80 added on I am not too happy I would not go back to the dealership again for another purchase The salesman Chris and his brother Larry Lowenthal treated me ok. More

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I didn’t like the way they played with the numbers. Although I bought used I also purchased an extended powertrain warranty, this wasn’t shown on the buyers agreement. I received no paperwork on the wa Although I bought used I also purchased an extended powertrain warranty, this wasn’t shown on the buyers agreement. I received no paperwork on the warranty, by state law it should be shown. I went back a day later to address with the finance manger , which had a bad attitude and made it seam I was disrupting him. I’m the buyer, show me everything I bought. I addressed everything with my salesman who is to get back with me. It’s been 2 days later and nothing More

by DALEXAND61 Verified Customer Verified Customer

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Chris and Larry are amazing. Made everything easy and quick. Everyone here is amazing. Best place to get a car! Thank you Chris for everything and Thank you Lala for making every Made everything easy and quick. Everyone here is amazing. Best place to get a car! Thank you Chris for everything and Thank you Lala for making everything painless. More

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Great experience from the salesman to the lady in financing. Everyone were very helpful and friendly. financing. Everyone were very helpful and friendly. More

by RGMCUSTOMPOOLS Verified Customer Verified Customer

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My salesman Larry was very knowledgeable. He explained in detail all the different models and specs of each jeep. He is very friendly and patient. Will definitely be referring him to friends He explained in detail all the different models and specs of each jeep. He is very friendly and patient. Will definitely be referring him to friends and family! More

by jbf405 Verified Customer Verified Customer

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We bought vehicle here previously and was happy to come back. Was treated with courtesy. back. Was treated with courtesy. More

by blosemeaway Verified Customer Verified Customer

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Prices that they have advertised have conditions. Like their financing and added on extras that aren’t needed. Would even honor lower priced when we went to sign papers. Like their financing and added on extras that aren’t needed. Would even honor lower priced when we went to sign papers. More

by sarina0822 Verified Customer Verified Customer

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Responsive when you are in front of them, not so much otherwise on the phone for greater that 21 minutes. otherwise on the phone for greater that 21 minutes. More

by BMWINTER Verified Customer Verified Customer

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Very good customer service! Salesman Larry was very helpful. The finance department was very good too! Salesman Larry was very helpful. The finance department was very good too! More

by ALBERTNADERE Verified Customer Verified Customer

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After i found out my salesman lied to me Jalen tried to make it better make it better More

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