Jake Schrager

Jake Schrager has changed my perception of car buying. Stellar customer service from our first interaction - even contacting me on the day off to give me a status on where the vehicle was. I was in and Stellar customer service from our first interaction - even contacting me on the day off to give me a status on where the vehicle was. I was in and out in 2 hours today. Best Car buying experience to date! Partner that with Ozzie Martinez in finance, and you can't go wrong. Stellar job guys! More

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I was previously unimpressed with Arrigo Dodge after a bad experience I had 8 years ago, however I must say they have changed my mind now. I went in a couple times to look at vehicles and Jake stayed in t bad experience I had 8 years ago, however I must say they have changed my mind now. I went in a couple times to look at vehicles and Jake stayed in touch without the typical high pressure push that I found at some other dealerships. First time I went in, I told him I had exactly 20 minutes and no longer to look around. I was out in 17 minutes. Jake in sales was top notch! I was in physical pain the day I bought a new vehicle and Jake expedited the process. We agreed on the numbers then went home. I came back an hour later to finalize the docs, which were ready! Upon arriving the sales manager met with me and was very pleasant. The finance gentleman was a pleasure to deal with. More

by seiflys Verified Customer Verified Customer

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Nice salesman but dealer switched agreed upon terms after I drove 45 minutes. Took hours. I drove 45 minutes. Took hours. More

by johnperikles Verified Customer Verified Customer

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We went to Arrigo in West Palm, off Okeechobee rd and was very disappointed with the experience overall. Arrigo in sawgrass restored our faith in Arrigo dealerships. We were able to find the truck we wanted very disappointed with the experience overall. Arrigo in sawgrass restored our faith in Arrigo dealerships. We were able to find the truck we wanted and at a reasonable price. We are more than happy with James and Vince and the way it all worked out. They worked with us and were considerate to our needs. Highly recommend and will be shopping with them for our next purchase. More

by grimmbo411 Verified Customer Verified Customer

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We are long time customers and keep coming back due to the great service we always receive. Jake Schrager and Ozzie Martinez were amazing and went above and beyond to accommodate our needs. We are extreme the great service we always receive. Jake Schrager and Ozzie Martinez were amazing and went above and beyond to accommodate our needs. We are extremely grateful. More

by SSANTOVE Verified Customer Verified Customer

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“Great experience from start to finish. Jake was professional, knowledgeable, and never pushy. He answered all my questions and made the process smooth and stress-free. Highly recommend!” Jake was professional, knowledgeable, and never pushy. He answered all my questions and made the process smooth and stress-free. Highly recommend!” More

by eliorotondo1959@gmail.com Verified Customer Verified Customer

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Sales process was excellent. Quick and to the point on what I wanted and getting a deal done. Quick and to the point on what I wanted and getting a deal done. More

by flg8trs Verified Customer Verified Customer

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Salesman was informative not pushy and showed all vehicles that met my criteria. Staff was helpful. vehicles that met my criteria. Staff was helpful. More

by robpsu2012 Verified Customer Verified Customer

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BY FAR THE WORSE EXPERIENCE IVE EVER HAD IN A DEALERSHIP. From beginning to thankfully THE END it was absolutely terrible. Collin was the salesman and he was terrible he was looking at his phone the entire t From beginning to thankfully THE END it was absolutely terrible. Collin was the salesman and he was terrible he was looking at his phone the entire time we spoke and test drove. At his desk he wanted me to sign on a sheet that was $8,000 over the asking $23k asking price on a 2018 used vehicle. I told him I want to be at $25k out the door he wrote it down and said no problem sign next to the $25k out the door and the finance lady will come get you and then he disappeared without me seeing or signing a reprinted sheet with the new number. I waited 45 minutes and then she came and got me and said we can get it down to $26.5 and I said okay that’s fine then she took that paper away and said “sign here” and I said ”this paper still says $29k” she then crossed out a $3000 service plan and said yeah we canceled that and that’s how it got down to 26.5. Then the bank calls me to confirm everything before they fund the loan and notified me there was a service plan that I did pay for. She told me it is $650 and cover 2 OIL CHANGES! THATS IT FOR $650. I told her I did not ask or sign for any contracts and only regulated gap insurance. I looked at my contract and there was a $450 charge for service and a $499 charge for theft deterrent which I did not ask for and they did not even install on my vehicle. She said I need to go back to the dealership Because they are attempting fraud. I asked to speak to the woman in finance and instead a manager (I did not get his name but he was tall bald and had glasses) said “yeah we aren’t recontracting anything for you. You signed for 29k and that’s what you got. The dealership had to add these things on to cover the discount you asked for. And every bank turned you down so we did you a favor.” I responded with “first of all why are you so hostile I haven’t even spoken yet. How did no bank want to approve me when I have a 790 credit score and show me where I signed for any add ons or for 29k. He showed me the sheet for $29k WHICH SHOWED THE LADYS SIGNATURE FOR REMOVING THE $3k. And said oh let me go speak to her. He called me in and said okay we aren’t recontracting anything but she’s going to refund the 2 add ons since I did not sign for those. The lady sent me an email stated that it would be refunded but when I called back to the bank she said that there is no way for the dealership to refund the money if the vehicle hasn’t even been funded by the bank yet. The BANK recommended I return the vehicle due to fraudulent financing and purchase from a different dealership. When have you ever heard a bank recommend to return a vehicle and not give them $30k??? That’s how bad this was that even the bank wanted nothing to do with this. I would love to speak to the general manager who was “not available” today but I would love for him to give me a call when he gets a second. I will give an update on Google reviews if I ever speak to him. More

by BSILVESTRE220 Verified Customer Verified Customer

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i had a great experience at arrigo sawgrass with jake! he got me into a jeep gladiator lease and i couldn’t be happier. he got me into a jeep gladiator lease and i couldn’t be happier. More

by AMELIECOZZAN Verified Customer Verified Customer

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