Larry Sersante

Booked an appointment with this dealer on line to have a X7 fitted with snow tires. Having worked with this dealership many times over the years booking the appointment and obtaining the quote and appointme X7 fitted with snow tires. Having worked with this dealership many times over the years booking the appointment and obtaining the quote and appointment were easy. During the past 20+ years the service received here has always been very good. The appointment was set 2.5 weeks earlier, enough to give them time to secure the tires, and the price quoted was competitive. My experience at the dealership was much different this time. From the time I arrived at the dealer for the appointment on time until it was time to pay and depart was over 4 hours. The service team told me it would take a little more that’s 2 hours for them to complete the service so I decided to wait, my mistake. The invoiced price for tires and installation was $1000 more than the online quote. And many of the items were included in their original quote, of which the service writer should have known and read on their quote. After discussing this with the service writer it was adjusted down, but not to the original quote. The excuse was this was what his management was offering. He was apologetic but that was the best they could provide. On top of that the car was not washed or vacuumed, one would think that would be done during the 4+ hours. While there was plenty of time to walk the lot and shop for a future purchase, based on this experience there are other dealers where service might be better. Nice facility & nice people, unfortunately this experience was Very Disappointing! More

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