Larry Smith

I am 84 years old, and I have delt with many companies as a purchasing agent. The run-around I received on July 14 at your facility was the absolute worst treatment I have ever experienced. I received a re a purchasing agent. The run-around I received on July 14 at your facility was the absolute worst treatment I have ever experienced. I received a recall on my car purchased in December 2025. I made an appointment with the Service Department and took the car in to have it fixed, I waited over two hours before checking to see how much longer I would be detained. I was told that more problems had been found and it would take a little longer before they would be finished. A few minutes passed and I was approached by the sales department showing me another car. This led me to believe my car was being swapped out due to recall. This was not the case at all. I was tricked into signing paperwork to purchase another car. By this time, I had been waiting approximately four hours. I now have two cars to make payments on. I am a senior citizen and a widow, I know your Sales Department employees are still laughing about how they pulled one over on the old lady. I will never do business with your company again, and I will tell all my family and friends to be very alert if they are shopping for a vehicle and end up at your place of business. I have NEVER been as dissatisfied with a business as I am with Mobile Hyundai. More

by Marilyn W. Stokley Verified Customer Verified Customer

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They were awesome! Fast ! Great communication help put me in a brand new 2026 shout out to you Al Fast ! Great communication help put me in a brand new 2026 shout out to you Al More

by taliajohnson Verified Customer Verified Customer

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They didn't listen to me they did opposite of I came there and ask for I'm very upset there and ask for I'm very upset More

by DOROTHYHUTCHINSON4 Verified Customer Verified Customer

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Excellent Customer Service with Mr. Princeton Westry ! Five stars across the board with everything , he made me extremely comfortable with finding something that works for Just for me ! Princeton Westry ! Five stars across the board with everything , he made me extremely comfortable with finding something that works for Just for me ! Thank you Hyundai - Airport ! More

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Princeton was Awesome 🤩 I highly recommend you guys to go see him for your next vehicle, the Whole team there was awesome. It was a quick easy process, I’m so happy with my new vehicle 🌟 go see him for your next vehicle, the Whole team there was awesome. It was a quick easy process, I’m so happy with my new vehicle 🌟 More

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I came in to test drive a 2022 Hyundai Ioniq 5, Larry Smith was my salesman. After the test drive I told him I liked the car, but would really only want to proceed if I was given $47,000 for my trade-in, Smith was my salesman. After the test drive I told him I liked the car, but would really only want to proceed if I was given $47,000 for my trade-in, a Tesla Model 3. He said he would talk to the sales manager and let me know within an hour, so I left. I never heard from anyone for the rest of the day. Monday morning I contacted Larry back after not receiving any follow up communication, he told me the sales manager would do $45,500 for my trade, but this could change if I came back in for them to evaluate the car in person. I came back to the dealership within an hour. The sales manager looks over the car and test drives it. Larry tells me they agree to $47,000 trade in. I had to go back to work for a meeting but I told him to send me a buyer's order with the trade on it so we could proceed, he said he would have it to me by 1 PM. After about 2 PM, I texted Larry since I had yet again not heard back. 3:30 PM comes, still no response to my text or my buyers order. At 5 PM I finally called and asked to speak to the sales manager directly, this time I got a different sales manager named Johnathan King, he told me the trade value is $45,500 again. He claims he's "working" with me because he took off some value from the market adjustment (the vehicle was listed as $48,300 MSRP + $3,089 market adjustment online). He claimed "The market adjustment is $6,000 but the website is wrong so I'm helping you". I feel like that's yet another bait & switch since he didn't adjust it a single dollar from what the website advertised. This is after the bait & switch I also experienced on my trade in. During all this my salesman was still nowhere to be found. I asked to be transferred to someone else and I was assigned to Dalton Shotts, he was nice and helpful, I had no issues with him at all, but was still a bit soured by everything that had previously taken place. I decided to buy the car anyway since it was the car I wanted in the color & trim I wanted, but in a normal car market I absolutely would have gone to a different Hyundai dealer at that point to purchase. I can honestly say I would not recommend Palmers Hyundai to a friend or relative, and likely would not purchase from here again once the market stabilizes. More

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