Larry Thompson

Came in for service early in the morning. I dropped off my van and then received a phone call about 1 hour later letting me know my van was done. The service was so quick. Thank you for great I dropped off my van and then received a phone call about 1 hour later letting me know my van was done. The service was so quick. Thank you for great communication and keeping me informed. More

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WONDERFUL GROUP! SERVICE ADVISOR DID A FANTASTIC JOB GETTING MY VEHICLE SERVICED. THANK YOU VERY MUCH! SERVICE ADVISOR DID A FANTASTIC JOB GETTING MY VEHICLE SERVICED. THANK YOU VERY MUCH! More

by HYDROPHOBIC MANGO Verified Customer Verified Customer

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This is our 6th Toyota Sienna , we have bought all of them from Bob Rohmans them from Bob Rohmans More

by KWDJAD Verified Customer Verified Customer

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Great service friendly staff will definitely come here again for another service appointment for my Toyota Tacoma again for another service appointment for my Toyota Tacoma More

by BWYN Verified Customer Verified Customer

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Appreciate the teams courtesy, thorough explainations and ability to fit me in for service in a pinch. ability to fit me in for service in a pinch. More

by GEEFIFTYTWO Verified Customer Verified Customer

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It is a very comfortable environment and everyone is so friendly. They got me in fast so I could move on with my day friendly. They got me in fast so I could move on with my day More

by angels04u Verified Customer Verified Customer

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Convenient service option with quality inspections and maintenance options. Kaden took great care of us and made everything easy. maintenance options. Kaden took great care of us and made everything easy. More

by Yotadrvr Verified Customer Verified Customer

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I took my 4Runner in to get something fixed back in November of 2022 Then December my third rip in, I dropped it off and they had it for a week and still didn’t fix the issue I originally took it in fo November of 2022 Then December my third rip in, I dropped it off and they had it for a week and still didn’t fix the issue I originally took it in for. This is now a month after I first contacted them about my issue and I was told they were going to do some research and and get back to me in the next 2 weeks. No one has ever contacted me since, but than I did get a questionnaire about my service on January 27th, I did NOT have anything done. I have not and will not return to Bob Rohrman for any service again. The service manager told me she is always there anytime, but never takes my calls nor returns them, she has someone else do it. Most of the service writers were great, but with a service manager that doesn’t backup her word and take care of the customer will allow her attitude to bleed into the others and take everyone down. She needs to “lead by example” and not “do as I say not as I do” attitude. I had said something to the financial department and one of the sales guys, but I guess it was a waste of time. This is not the first time I have said anything nor will it be my last, the surrounding dealerships are aware as well from Lafayette dealerships said something to me, so they had already been told as well as Muncie, Kokomo, Noblesville, Fort Wayne to Ann Arbor Michigan. If I am there you can guarantee I will say something. Poor Service 👎🏻 More

by abeattie1964 Verified Customer Verified Customer

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They took away the good coffee machine once Bob died. They don't put donuts or popcorn out anymore either. They try to charge $60 to change a $1 light bulb and have tried telling me I need to change my r They don't put donuts or popcorn out anymore either. They try to charge $60 to change a $1 light bulb and have tried telling me I need to change my rear windshield wiper even though I had them replace it a week earlier! Very shady business practices. I wish there was a different Toyota service in town. More

by NotEasilyFooled Verified Customer Verified Customer

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I wanted to share how my experience working with Matthew Baxter and Bob Rohrman has exceeded all expectations. He was thorough, helpful and very good with follow up. The team in service couldn't have bee Baxter and Bob Rohrman has exceeded all expectations. He was thorough, helpful and very good with follow up. The team in service couldn't have been more accommodating and friendly! I love how clean the dealership is! I highly recommend Matthew Baxter and Bob Rohrman Toyota! Thank you! I love my car! More

by JAMIEWILSON0620 Verified Customer Verified Customer

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