Laura Brown | Page 18

Good service and quality of work. I appreciate both Laura and Stanley's superior service taking care of my car. I am now confident to be back on the road again. Thank you. I appreciate both Laura and Stanley's superior service taking care of my car. I am now confident to be back on the road again. Thank you. More

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Good work Laura gave me all the options to fix the brakes and different prices. She made my decision so easy she is great. Give her a raise Laura gave me all the options to fix the brakes and different prices. She made my decision so easy she is great. Give her a raise More

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Lexus RX350 Purchase I am happy with my Lexus RX350. The service provided by Westside Lexus and service representative Laura Brown is awesome! I highly recommend Westsid I am happy with my Lexus RX350. The service provided by Westside Lexus and service representative Laura Brown is awesome! I highly recommend Westside Lexus! More

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Service help Was able to get me in the next day and replace my tire. Mary was helpful with the tire warranty information, The service center was very welcoming. Was able to get me in the next day and replace my tire. Mary was helpful with the tire warranty information, The service center was very welcoming. More

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Exemplary Customer Service Ms. Laura Brown exceeded my expectations of "exemplary customer service". Polite, professional and adorable. Completed all service in less time than p Ms. Laura Brown exceeded my expectations of "exemplary customer service". Polite, professional and adorable. Completed all service in less time than promised, left car clean inside and out and finally, provided my family and I with a fully gassed and clean loaner. A true asset to Westside Lexus! Thank you Ms. Brown for your wonderful service. More

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65,000 mile service As usual and as expected, I received exceptional service during my visit on Tuesday, March 15th. Laura, in particular, renders the best customer servi As usual and as expected, I received exceptional service during my visit on Tuesday, March 15th. Laura, in particular, renders the best customer service. After my service visit, I called and left her a voice message inquiring about a matter. And, she immediately called me back. But, more importantly, prior to calling me back she had researched the matter I left via voice message; when she returned my call she had an appropriate response to my inquiry. She is truly responsive and a committed professional. More

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Professional Laura has always considered my requests and made the best recommendations not just considering my vehicle but me as well. She is both knowledgeable an Laura has always considered my requests and made the best recommendations not just considering my vehicle but me as well. She is both knowledgeable and courteous More

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Happy with Personalized Customer Service! My car was picked up at my residence and a loaner was delivered at the same time. Sure beats my prior experience with BMW dealerships and service dept My car was picked up at my residence and a loaner was delivered at the same time. Sure beats my prior experience with BMW dealerships and service depts! More

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Another great service visit. Always a great experience bringing my SUV in for service. Each employee encountered is helpful, pleasant and friendly. My vehicle was ready when pr Always a great experience bringing my SUV in for service. Each employee encountered is helpful, pleasant and friendly. My vehicle was ready when promised. Quick in and out. More

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Great service, great waiting area!! We went in for a 60,000 mile check up and all necessary work and the cost was explained upfront to me before the work was done. They gave us a loaner We went in for a 60,000 mile check up and all necessary work and the cost was explained upfront to me before the work was done. They gave us a loaner car completely free of charge so that we can leave to run arrands. We were called when the work was done in less time than what was promised. When we were waiting to pick up our car, the waiting area had water and specialty coffee machine that made it very inviting to wait. Their waiting area was absolutely the best among all the dealerships that we visited in the past. Keep up the great service!! More

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