- Happy Customer
Recently I helped my mother purchase a vehicle from Jim Norton Toyota in Tulsa, OK. Some complications came up in the process, which delayed the registration of the vehicle by 5 months. Steve Massey, the General Manager of sales helped navigating the process and thanks to his persistence today my mother was finally able to get her official license plates.
Kamran Karimi, our Sales Representative, went over and above his regular duties to bring this process to completion! His EXCEPTIONAL customer service is what kept giving me hope that everything will have a happy ending!
Laura Morse, the e-Commerce Manager, made sure that my emails and questions got answered promptly.
All three of them have restored my faith in Toyota and the ability of JN Toyota to bring such a complicated deal to a HAPPY end.
I look forward to having my Toyotas serviced at Jim Norton Toyota!
Other Employees Tagged:
, Steve Massey
"Best dealership to purchase a new vehicle!"
In 2013 we purchased a new Tacoma TRS pickup we were so pleased how we were treated at the Jim Norton Toyota dealership we were not pressured just had a great experience. So this year we decided to get a new car, we went back to Jim Norton Toyota. We were very satisfied with how the dealership got us the car we wanted and for the price we could affford. Thank you Derrick Lawrence for helping us puchase our new 2017 Toyota Corolla car. We love Toyotas!!!
"Expensive Service Parts"
Paid $105 to have my truck looked at as the steering pump was leaking. They quoted me ~$1100 to replace the power steering pump and hose ($506 parts, $376.69 labor, then misc stuff). Seemed high, so I looked into the OEM parts individually and it looks like they have between a 35% to 90% mark up on their parts compared to OEM online prices. Pump cost online is about ~$300. Highest I saw was from another dealership charging $375. Jim Norton quoted me $437.
I understand they may need to raise prices to cover their cost but they are also purchasing parts at wholesale prices which will be even lower than online prices. I'm fine paying more money in labor to cover the costs granted the parts are installed correctly. Management needs to re-evaluate their parts pricing.
Looking to buy a new 2014 Toyota Camry. Went online and got a deal thru TrueCars.com and call the person I was supposed to call which is Laura Morse, left a message but never got a call back. Call Robert Blocker who's a sales consultant told him what car I want and how much. He said he'll have to talk to a Manager and call me back. Waited forever and never got a call back. Disappointed. Ended up calling Bob Howard Toyota in OKC and got a great deal.
"My husband and I went in to look at used cars, but..."
My husband and I went in to look at used cars, but quickly changed our minds when we started looking at the new ones. We had a fantastic salesman who was interested in our needs and price range. He allowed us freedom to look and drive at our own pace. He was very knowlegeable about all the cars and their systems. I would recommend Joel Andreasen to any of my personal friends. I know that he would have their best interest in mind, more so than the interest of the dealership. He knows the functions of all the features, the different motors and how they perform, the real life application for a family, and he has a personal desire to put you in a vehicle that fits you and your lifestyle: keeping in mind your budget.
Other Employees Tagged:
Nicholas "Nick" Jones,
"My wife and I had a good experience at buying our new..."
My wife and I had a good experience at buying our new 2014 Corolla in Jim Norton Toyota. JP Barjon was our salesman. He was responsive and very friendly. At the same time, we received an exceptional online sales experience with Laura Morse. She really motivated us, she really used the right words to let us know that Jim Norton is the place to go. I also thank to Joel Andreasen, Sean Walsh and Brian Smith for their cooperation.
Other Employees Tagged:
"Worked with Brandon Lewis to get a new Avalon Hybrid. ..."
Worked with Brandon Lewis to get a new Avalon Hybrid. Had to "order" from factory. Locked in my trade in for 30 days. Brought trade in to dealer around 30 day mark, and they put us in a loaner until new car came in.
Very pleased with car, salesman, and others we dealt with. 4th Toyota we've bought from JNT and will continue to do business with them in the future.
Other Employees Tagged:
"I’m not really a “feedback” type of person but when you..."
I’m not really a “feedback” type of person but when you come across that type of person that makes you feel as a valued customer and provides incredible service, I feel that they should be recognized. I have been looking for a 2012 3.8 genesis coupe white with a manual transmission and black leather interior with very low miles at the right price. After looking for several months I found it at Jim Norton Toyota located in Tulsa, Oklahoma. I sent an email asking for information and within an hour I received some info from Laura Morse. She was the perfect sales associate not using high pressure type tactics. I live in Florida and while exchanging emails back and forth she never forced the issue that people are constantly driving or inquiring about the vehicle so I need to make a decision quickly. This has happened to me before with other out of state inquires.
Having received all the info I asked for I decided to call Laura. Laura was extremely friendly energetic and very informative on the genesis and told me that I would be very happy with the car because it’s in beautiful shape. After making the decision to go for the purchase, Laura volunteered to pick me up at the airport and bring me to the dealership. The car was parked inside the show room all so beautiful just waiting for me to bring it home. The weather outside was terrible heavy rains and strong winds. Laura walked me over to the business center and introduced me to manager Nick Jones. Nick was fantastic, extremely polite, and very professional. He is a very knowledgeable person who loves cars and takes pride in his job.
After all the paper work was completed I jumped in the genesis and started the drive back to Florida. As I mention above the weather was terrible from the start. Laura was concerned as I was leaving and had followed up with an email that night. Now what kind of sales associate would follow up with a customer to this extend. I tell you, only one who cares and enjoys their job. Thank you Laura
"Laura Morse is a fabulous sales associate for Jim Norton..."
Laura Morse is a fabulous sales associate for Jim Norton Toyota. She is friendly, attentive, informed, and easy to deal with. She does not use any high pressure tactics at all; she builds her business on service. In our case, I looked her up on the dealer web site and read her reviews. I liked what I read and asked for her. She prepared in advance and made our visit as efficient as possible. When we did not find what we wanted on the lot (a new RAV4 Limited in a color we liked), she did research and found one we liked that would be available in a month. She kept us regularly informed by email (which is much less intrusive than phone calls). When the car arrived, she was fully prepared to give us as much time as we needed to test drive and learn about all of the features of the car. We felt comfortable with her throughout the process and purchased the car without feeling hassled at all. She is the best car salesperson we have ever come across.
"I usually don't do the "feedback" thing, but..."
I usually don't do the "feedback" thing, but when I get incredible service from someone,
and not just above expectations but INCREDIBLE service, I want to make sure that everyone
knows about it. That was my experience with Laura Morse at Jim Norton Toyata in Tulsa,
Oklahoma. I was looking (and I spent about 4-6 months looking around) for a 2006 or 2007
H2 Hummer that was black-on-black (black exterior with black leather interior) that had
as little chrome on the outside as possible with the navigation system and the DVD player.
After months of looking I finally found what I was looking for at Jim Norton Toyota in Tulsa.
Since I live in Maryland, it wasn't ideal, but it was the exact match for what I was trying
to find so I decided to look them up online and figure out the contact information for
one of their sales reps. After looking over the available reps and their feedback which
was posted up on the site (which was very convenient!) we decided to contact Laura.
Laura definitely had the best feedback and so I decided to ring her up to chat about the H2.
Right from the start Laura was SUPER energetic, polite, and accomodating. This being our
first call I, of course, had about 500 questions regarding the car. Was it a non-smoker
vehicle, what condition was the interior in, and on and on. Laura not only had the
patience to answer every question, but upon my request for some additional photos of the
vehicle she went out and snapped another dozen or so photos and e-mailed them to me. Now, I
have purchased a ton of used and new cars over my 42 years and you always expect (well,
at least most of the time) that the sales person will be responsive and you might be
thinking that this was simply Laura doing her job - not even close! Laura was more than
just responsive and professional, she actually made me completely forget I was dealing
with a sales person.
Once the decision had been made (okay, my wife made the final decision...I am all about
full disclosure :-) ) to move forward with the purchase, Laura had us in touch with the
finance department in minutes and it was a done deal. But what about once the paperwork
had been all filled out and the deal done? The responsiveness of Laura got EVEN BETTER!
We decided to have the car shipped from Tulsa to our home here in Maryland and Laura
stayed at least 2 hours after her shift ended on the night the driver showed up to pick up the
car to make sure the car was all loaded up and ready to go. She even texted me multiple
times throughout the day of the pickup to keep me abreast of whether or not the driver
had shown up and I got a text the minute he pulled out of Jim Norton Toyota with the H2.
Laura's attention to detail is literally second to none. She even followed up with me on
at least 3 occasions to make sure the car made it out here without any issues and that
we didn't have any issues, etc. with the H2. The car was actually BETTER than she
described it and I almost forgot to mention that she took the car out for a test drive
to ensure that everything was functional (mechanical AND electric)...she was spot on!
We were so happy we tried to ship Laura and her husband some champagne for New Years, but (and this
was too bad) the state of Oklahoma doesn't allow champagne to be shipped in from any
other state (well, at least from California which was our plan!). Simply put, Laura
is a total ROCK STAR! If you are looking to buy a car from Jim Norton Toyota, and I can't
stress this enough, YOU MUST DEAL WITH LAURA MORSE...PERIOD!!! If you don't, you simply
won't be getting the absolute best car buying experience possible. Thank you, Laura!!!