Laura Smit

**Disappointing Experience – Poor Communication and Sales Tactics Undermine SmartPath** I recently attempted to purchase a vehicle through Toyota’s SmartPath system, hoping for a streamlined, no-hassle ex Tactics Undermine SmartPath** I recently attempted to purchase a vehicle through Toyota’s SmartPath system, hoping for a streamlined, no-hassle experience. Unfortunately, my local dealership did not deliver on that promise. Despite the advertised price being clearly listed online, I had difficulty obtaining a straightforward financing breakdown. Instead of providing the requested details, the salesperson redirected the conversation with unnecessary incentives like a "\$100 gift card just for coming in"—which felt more like a sales tactic than genuine assistance. I had already test-driven the vehicle and was simply looking to finalize information remotely. What made matters worse was the follow-up. I received additional emails from a different salesperson who was unprofessional and dismissive. Even after I asked to be removed from further communication, the emails continued. The entire experience reflected a lack of respect for the customer’s time and expectations. Unfortunately, this has been a consistent issue at this dealership over the years. I ultimately purchased my 2021 Sienna from a dealer in Stuart, FL—more than two hours away—because of their professionalism and transparency. Prior to that, I purchased a 2018 Corolla from a dealership in Vero Beach, which was also a positive experience. Because of repeated issues at the Melbourne location, I actively avoid taking my vehicles there—even for recall service. I prefer to drive farther for better treatment and peace of mind. This dealership could greatly benefit from improved management practices and customer-focused training. Until then, I would recommend exploring other Toyota dealerships in the region that value professionalism and clarity. Just tying to buy a car, that's all, but no, can't do that here, thank you. Hello Laura, thanks for the emails! At Toyota of Melbourne, we strive day-in and day-out to meet the needs of our clients, in the showroom, on the service drive and in the surrounding community. Our proven process of making friends first, investigating your needs and then recommending a solution has served us well since we first opened and will continue to be at the core of everything we do.. That has not been my experience, more like making you invest your time and holding your keys so you don't leave, oh boy I can't wait to get my Toyota, they kill the whole experience, Thanks Toyota of Melbourne, enjoy that morning meeting. Oh one more thing, usually the general managers name is proudly displayed at most Toyo dealers/websites, Im still looking for this gm's name somewhere to be displayed, I wonder why? More

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Mick was great to work with. Whether it’s your first time buying a car like me or you’re an experienced purchaser, Mick and Toyota of Melbourne will take care of you and get you Whether it’s your first time buying a car like me or you’re an experienced purchaser, Mick and Toyota of Melbourne will take care of you and get you out the door in something reliable. More

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Absolutely the best buying experience I ever had. Professional, straight forward and no xx. Easy to communicate with Mr. Messer and the rest of his team. Great people, would definitely recommend anyo Professional, straight forward and no xx. Easy to communicate with Mr. Messer and the rest of his team. Great people, would definitely recommend anyone to Mr. Messer and team! Thank you for the amazing Camry TRD. More

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Great experience online and in person! No surprises or changes to the agreed on deal when we got to the dealership. No surprises or changes to the agreed on deal when we got to the dealership. More

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If you are looking for someone who will not only take care of you throughout the sales process but also throughout your owner experience then Salee is the person for you! She is always readily available care of you throughout the sales process but also throughout your owner experience then Salee is the person for you! She is always readily available to answer any questions or assist with concerns when it comes to your vehicle no matter what. I wouldn’t go to anyone else to buy a car. Salee is really the best! More

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Mick is the best Dear Mick , thank you very much for your help ! We wish you all the best and we will see you i Dear Mick , thank you very much for your help ! We wish you all the best and we will see you in 3 years ! Our best wishes to you and Loura ! Nadya & Roman Belopolsky , Your russian friends . More

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My very first car Toyota is a wonderful place to go get a car from.. I am purchasing a very safe reliable car for the first time of a dealership.. Everyone including Mi Toyota is a wonderful place to go get a car from.. I am purchasing a very safe reliable car for the first time of a dealership.. Everyone including Mickey were very kind and pleasant and especially they were friendly... I would recommend going here to get a car if wanting to purchase one... More

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Friendly and courteous. There was no rush or hassles with any of the sales persons on the contrary they bend backwards to arrive at a fair price. Mick was our sales person. H There was no rush or hassles with any of the sales persons on the contrary they bend backwards to arrive at a fair price. Mick was our sales person. He was very pleasant to work with, humble and courteous. The facility was clean and everyone made us feel welcomed. More

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