Lauren Anderson | Page 4

They were friendly, informative and helpful. Purchase was efficient, fair and quick. I would use the dealer again. Purchase was efficient, fair and quick. I would use the dealer again. More

by gregyog Verified Customer Verified Customer

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Purchased an f150 through Robbie. He made sure I was happy with the purchase and wanted to make sure I got all the features I wanted. Just before driving off I noticed a small chip in He made sure I was happy with the purchase and wanted to make sure I got all the features I wanted. Just before driving off I noticed a small chip in rear door and the manager came out and said he would get it into the body shop as soon as possible and give me a loaner. They had my truck fixed as good as new in a week. I will purchase from McFarland again. More

by travisgrenier21 Verified Customer Verified Customer

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Met salesman Matt K when we arrived, he took time explaining the Ford Escape trim levels and we never felt pressured to make the deal. explaining the Ford Escape trim levels and we never felt pressured to make the deal. More

by royr.dtz Verified Customer Verified Customer

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Harvest ID number: I searched cargurus. com for over a month looking for a decent truck to buy and utilized the radius of 200 miles from my home in New Jersey for my search. While I found se com for over a month looking for a decent truck to buy and utilized the radius of 200 miles from my home in New Jersey for my search. While I found several nice trucks, there was not one dealership that I called in that radius that would give me a straight answer about price, fees, availability and etc. Getting frustrated with this lack of honest communication, I expanded the search to 500 miles and came upon a nice looking vehicle at McFarland Ford of Rochester in New Hampshire. I called the dealership and spoke with Lauren who was incredibly forthcoming, kind, and gave me all of the vehicle details, availability, dealership fees, and the like over the phone. I asked what rates they could offer on financing and gave her what two banks quoted me at, and she said she would call me back with info. She gave me a rate with a reputable bank that beat both quotes I had gotten independently. I told her I would be willing to take a plane and Uber up to New Hampshire the next day to check the vehicle out if there was any way they could hold it for a day, and she said that could be arranged. She said she was going on vacation the following day but would leave me in good hands with Jonathan. I boarded a plane early the next day and got a missed message from the dealership while in route. I figured they went behind my back and sold it; however, the message was from Jonathan who assured me the truck was being gassed up and detailed and would be right out front waiting for me. He greeted me at the door when I arrived, took a test drive with me, and kindly explained the next steps in the process without being pushy in any way. Being from NJ, and having 0 trust for car dealers, I figured something must have been wrong with it, but Jonathan showed me the vehicle service records and CARFAX report upon request. I loved the truck and decided to purchase it against my better judgement and was then transferred to the finance manager. He explained the whole process in detail and somehow got me an even better rate than what was quoted over the phone. When I left the dealership for the 6 hour drive home, I was convinced the wheels were going to fall off, as I have never experienced such an honest, non-pushy and seamless process buying anything; however it was the smoothest ride I’ve taken in years! From start to finish, the staff at McFarland were by far and away the kindest most honest dealership I’ve ever dealt with. With the exception of the interest rate being lower than what they quoted me, everything they told me - start to finish - was true! I could not be happier with my new truck and genuinely thank everyone there for renewing my faith in humanity that there are still honest people, particularly car salesmen, left in the country. This was my first time ever in New Hampshire and this dealership, but I would not purchase a vehicle anywhere else in the future. Thank you again, and I wish the staff all the best in their future endeavors! More

by mattconway82 Verified Customer Verified Customer

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I BOUGHT A F250 WITH THE HELP OF Lauren and Jonathan. They were outstanding. Arrived at 9 am and left with the truck about noon. THANK YOU They were outstanding. Arrived at 9 am and left with the truck about noon. THANK YOU More

by hugheslb Verified Customer Verified Customer

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Connor and the team were fantastic to work with. They made the buying process smooth and easy! They made the buying process smooth and easy! More

by katelyn Paradis Verified Customer Verified Customer

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when I checked the inventory for a truck on the webs site they got back to me soon. From the time I met Tyler the experience was low pressure and good. they got back to me soon. From the time I met Tyler the experience was low pressure and good. More

by jdbsue Verified Customer Verified Customer

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Typical dealership that throws out all the tricks. Type all your info in and say don’t worry we won’t run your credit until we have a deal, yet you get the email notification two seconds later there i Type all your info in and say don’t worry we won’t run your credit until we have a deal, yet you get the email notification two seconds later there is a new inquiry on your credit. More

by kbarrowclough123 Verified Customer Verified Customer

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Great experience. Dealer was responsive and attentive, willing to do what it takes to make the deal Dealer was responsive and attentive, willing to do what it takes to make the deal More

by joseph.feingold Verified Customer Verified Customer

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McDarland Ford of Rochester is an excellent dealership. The people I dealt with were all very pleasant and professional. Their patience must be spoken of highly, as they worked with me for three days, bef The people I dealt with were all very pleasant and professional. Their patience must be spoken of highly, as they worked with me for three days, before my decision. I researched Every dealer in NH, prior to my purchase. McFarland offered the highest discounts in the state! They even drove 45 minutes to pick me up, so I could drive my new truck home! Highly recommended! More

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