Brooke Alexander

Bent over backwards to get me into the Bronco I was looking for. Great group and fantastic service. looking for. Great group and fantastic service. More

by jshuris Verified Customer Verified Customer

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Very pleasant experience. This is the vehicle I wanted to buy. Sales staff and Manager were helpful and direct. This is the vehicle I wanted to buy. Sales staff and Manager were helpful and direct. More

by j.kelly10 Verified Customer Verified Customer

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My wife and I had a very pleasant experience purchasing our Ford Edge. Our salesman, Ben, was very helpful with the process. The credit manager was also very professional. I would definitely recommend to our Ford Edge. Our salesman, Ben, was very helpful with the process. The credit manager was also very professional. I would definitely recommend to anyone shopping for a vehicle. More

by watkins63wp Verified Customer Verified Customer

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We had an appt for 5pm on a Friday. The person we were supposed to meet with wasn't there. It felt like no one was all that interested in working with us. The sales person we worked wit The person we were supposed to meet with wasn't there. It felt like no one was all that interested in working with us. The sales person we worked with seemed as if he didn't really care whether he made sale or not. We made a decision to purchase a vehicle rather quickly as we had picked out a couple of vehicles on their website but, as the sales dept closes at 6pm (we should have been informed and given the option to come in on Saturday) we were told that we would have to return on Saturday to complete the sale. She shouldn't have scheduled an appt at 5pm knowing that the sales dept and the finance dept wouldn't be able to finish our sale. I would rather have done everything on Saturday instead of dragging it out for 2 days. It just seemed like poor time management skills. On the other hand, Jonathan Cabral was fantastic and seemed enthusiastic to complete our purchase on Saturday morning. He really saved McFarland Ford's reputation in our opinion. I would also like to say that we have used McFarland's service dept several times in the past year and have had great experience's with them. We will absolutely return for both sales and service and we will recommend MaFarland Ford to friends and family. More

by mia6145 Verified Customer Verified Customer

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I started my process online with Lauren and Brooke. They were very responsive and knowledgeable about the truck. When we got to the numbers they brought in Sean. He was honest, open and respectful. They were very responsive and knowledgeable about the truck. When we got to the numbers they brought in Sean. He was honest, open and respectful. After some negotiations, we reached an agreement. A day later I went to the dealer in person and met with Connor. He showed me the truck and its features and answered a bunch of my questions. He was also knowledgeable about the truck. Lastly I worked with the finance department on paying for the truck. The total time I was there, including a test drive, was about 2 hours. Very smooth transaction. I would highly recommend MacFarland Ford of Rochester. More

by TVP3 Verified Customer Verified Customer

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