Lauren Pierce/ Snyder | Page 13

We always get excellent service from the sales and service staff. This is the second vehicle we have purchased from this dealership in less than 2 years. We are very happy with our purchases! service staff. This is the second vehicle we have purchased from this dealership in less than 2 years. We are very happy with our purchases! More

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When I got there, too inquire about a preowned certified car I saw on the website they told me it was sold over the weekend and I nearly left but luckily the sales person I end up working with checked on it car I saw on the website they told me it was sold over the weekend and I nearly left but luckily the sales person I end up working with checked on it and found out it was not sold. Nearly walked out of the store. More

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Great ambience! Was greeted at the door and immediately helped. Refreshments were offered once we were situated Was greeted at the door and immediately helped. Refreshments were offered once we were situated More

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Lauren Pierce is highly professional and incredibly efficient at her craft. This was my first purchase with BMW of West Chester, and Lauren made the process quick and easy. efficient at her craft. This was my first purchase with BMW of West Chester, and Lauren made the process quick and easy. More

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This is the second car I have purchased from BMW of West Chester and as the first time everything went beautifully. As before, I ordered the car to my specifications and waited for the build completion. Com Chester and as the first time everything went beautifully. As before, I ordered the car to my specifications and waited for the build completion. Communications were great. The car was exactly as orded and, as this was my first EV, I got extra teaching as needed for this new type of vehicle. More

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Quick. Responsive. World-class quality. Unbelievable. And I’m not even talking about my new M car – my experience with Lauren as a first-time buyer at a dea Responsive. World-class quality. Unbelievable. And I’m not even talking about my new M car – my experience with Lauren as a first-time buyer at a dealer was absolutely second to none. Lauren was an absolute pleasure from the very beginning, and was quick to respond to everything I needed no matter what was going on. She was super busy with everything going on at the dealer, but always made sure to give me the focused attention I needed with no pushback and no hesitation, even though I was calling from and residing in South Carolina. I purchased my car sight unseen, and definitely had my reservations – all of which were erased as soon as I walked in the showroom door. On top of all of this, my service advisor Harold and my parts advisor Bobby were unbelievable and invaluable to my whole experience - they worked with me at length (remotely I may add) and with such positivity and professionalism to get me exactly what I needed in record time. Just a few minutes on the phone and I was fully aware that everyone here knew exactly what they were doing and had a passion for BMWs themselves. I’m a hardcore and truly passionate BMW enthusiast and collector, and extremely particular as I am an vehicle test engineer for BMW, so I do not say this lightly when my expectations were blown away with this entire experience. Please, if you are considering purchasing a new or used BMW, no matter where you are in the country, look to Otto’s BMW (BMW of West Chester) and you will not be disappointed! More

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Ottto BMW sales lady Lauren is very friendly she make you feel comfortable with no pressure of buying a vehicle. Lauren was outstanding she goes above and beyond her job. she don’t waste your time she li you feel comfortable with no pressure of buying a vehicle. Lauren was outstanding she goes above and beyond her job. she don’t waste your time she listen to what you want and need in a vehicle that suits you. More

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I had an absolutely amazing experience working with Lauren Snyder at Ottos BMW. Honestly, the best sales person I've ever worked with.This is my second time buying a car at this dealership. She was v Lauren Snyder at Ottos BMW. Honestly, the best sales person I've ever worked with.This is my second time buying a car at this dealership. She was very professional throughout from my information gathering, test driving and getting it ready for me to take home. I financed outside the dealership for a lower rate. If you need a BMW car go see Lauren.! More

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Lauren was a delight to deal with. Very honest, straightforward, and knowledgeable. Would highly recommend for and new or used BMW purchase. Very honest, straightforward, and knowledgeable. Would highly recommend for and new or used BMW purchase. More

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Best experience I have ever had buying a car. Exceptional service in a welcoming atmosphere! Exceptional service in a welcoming atmosphere! More

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