The lady that handled my first service was very helpful,
patient and considerate.
She helped me with navigating my panel.
patient and considerate.
She helped me with navigating my panel.
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by Aspilios
Service Price Transparency
Nov 10, 2023 -
Lexus of Manchester responded
Thank you for your kind words for our staff, we appreciate it!
Always ready to help and suggest what my car needs.
Also have a 2009 rx350 and still running great. Lori is the best!
Also have a 2009 rx350 and still running great. Lori is the best!
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by jtnassar
Service Price Transparency
Other Employees Tagged:
Barry Chase
Nov 08, 2023 -
Lexus of Manchester responded
It's fantastic to hear that you had a great experience and that Lori provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Everyone is very pleasant and makes you feel welcome,
they also make sure to point out the coffee area etc.
they also make sure to point out the coffee area etc.
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by Dorothy.thibodeau
Service Price Transparency
Other Employees Tagged:
Barry Chase
Nov 02, 2023 -
Lexus of Manchester responded
It's great to hear that everyone at Ira Lexus of Manchester is very pleasant and welcoming, and wey go the extra mile to make you feel comfortable. Your positive feedback is much appreciated, and we are glad to hear that you've had such a welcoming experience!
Not prepared to service their customers on a timely
manner. Got in on time for my appointment however, had to wait over an hour to speak to the person in charge of car service. The people working in
manner. Got in on time for my appointment however, had to wait over an hour to speak to the person in charge of car service. The people working in this department are very nice but need help to improve efficiency.
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by claireortom
Service Price Transparency
Nov 02, 2023 -
Lexus of Manchester responded
Thank you for your feedback about the long wait time to speak to a service advisor because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Nigel Long, General Manager
NLong@Group1Auto.com
Oct 29, 2023 -
claireortom responded
My review above was factual. Other people in the waiting room told me that waiting for service was the normal at Lexus. Your customers should be valued and their time should not be wasted but respected..
I have a husband at home who needed care. One person told me that she was warned about the lack of timeliness that is habitual. Another person said it’s your usual manner of operation. Wow!
Such a negative comment from Lexus owners.
Laurie is excellent and gave great service as always.
She has been with me for 3 Lexus autos that I have purchased. She is the reason I come back to Lexus.
She has been with me for 3 Lexus autos that I have purchased. She is the reason I come back to Lexus.
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by Rralston10
Service Price Transparency
Nov 04, 2023 -
Lexus of Manchester responded
It's fantastic to hear that you had a great experience and that Laurie provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Quick and painless service.
I was tight for time and they got me in and out in my allotted time.
I was tight for time and they got me in and out in my allotted time.
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by Seayalater
Service Price Transparency
Oct 31, 2023 -
Lexus of Manchester responded
We are glad to hear that you had a quick and efficient service experience, especially when you were short on time. Providing timely and convenient service is crucial for many customers. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Ira Lexus of Manchester is an awesome dealership.
They offer personalized service that keeps me going back!
They offer personalized service that keeps me going back!
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by prowley
Service Price Transparency
Other Employees Tagged:
Barry Chase, Fraser Clark
Nov 01, 2023 -
Lexus of Manchester responded
We are glad to hear that Ira Lexus of Manchester is an awesome dealership and that our personalized service keeps you coming back. Loyalty to a dealership is a testament to their commitment to providing a great customer experience. Your positive feedback is valued!
Laurie is a great service rep service team is
professional and the service is consistent
professional and the service is consistent
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by imaroofer
Service Price Transparency
Oct 31, 2023 -
Lexus of Manchester responded
It's fantastic to hear that Laurie is a great service representative and that the service team is professional, providing consistent service. Consistency and professionalism in service can make a significant difference in your overall experience. Your positive feedback is greatly appreciated!
Highly qualified and expert technicians that pride in
their work. I highly recommend Lexus of Manchester
their work. I highly recommend Lexus of Manchester
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by Charestnh
Service Price Transparency
Other Employees Tagged:
Tom Bilodeau
Oct 24, 2023 -
Lexus of Manchester responded
It's wonderful to hear that Ira Lexus of Manchester has highly qualified and expert technicians who take pride in their work. Having a skilled and dedicated service team is crucial for maintaining the quality of your vehicle. Thank you for your recommendation. We appreciate your business. We look forward to assisting you in the future.
Laurie is our service person and always alway always goes
above and beyond to be of help!
above and beyond to be of help!
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by Marianne philbrick
Service Price Transparency
Oct 21, 2023 -
Lexus of Manchester responded
It's fantastic to hear that you had a great experience and that Laurie went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
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