Laurie Fiorenzo-Kralek
Laurie Fiorenzo-Kralek at Webb Hyundai Highland

Laurie Fiorenzo-Kralek | Page 13

General Sales Manager

Webb Hyundai Highland

9236 Indianapolis Boulevard
Highland, IN 46322

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4.2
128 Reviews
4.2

128 Reviews

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128 Reviews of Laurie Fiorenzo-Kralek

May 04, 2022

Dealership Rating
Employee Rating

we were looking for a new hyundai tuscon, but was not able to find one to test drive, but Webb had an SEL that was perfect and the extras included were great. In addition, we got top dollar on our trade, More

by robertslap
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Eden

May 05, 2022

Webb Hyundai Highland responded

Thank you for your wonderful feedback! We hold ourselves to a high standard, and it is always good hear that our team is living up to it. If you have any other questions or concerns, please don't hesitate to reach out to our sales manager: Luis Castresana Sales Manager 9236 S. Indianapolis Blvd. Highland, IN 46322 Direct: 219.923.2442

April 26, 2022

Dealership Rating

It was very good service, and the salesman ( Eric G. ) was fantastic. I would recommend your dealership to anyone. Thanks for service More

by cbrad102
Recommend Dealer
Yes

Other Employees Tagged: Eric Gdowski , Jim Menz

Apr 27, 2022

Webb Hyundai Highland responded

Thank you for your wonderful feedback! We hold ourselves to a high standard, and it is always good hear that our team is living up to it. If you have any other questions or concerns, please don't hesitate to reach out to our sales manager: Luis Castresana Sales Manager 9236 S. Indianapolis Blvd. Highland, IN 46322 Direct: 219.923.2442

April 23, 2022

Dealership Rating
Employee Rating

Alfonso was the best salesman I could have asked for! Got me exactly what I wanted. More

by mkent1996
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alfonso Hernandez

Apr 25, 2022

Webb Hyundai Highland responded

Thank you for your wonderful feedback! We hold ourselves to a high standard, and it is always good hear that our team is living up to it. If you have any other questions or concerns, please don't hesitate to reach out to our sales manager: Luis Castresana Sales Manager 9236 S. Indianapolis Blvd. Highland, IN 46322 Direct: 219.923.2442

April 18, 2022

Dealership Rating
Employee Rating

This was the WORST experience leasing a car I have ever had. I dealt with Laurie more than my sales person. I live over 3 hours from this dealer and only drove this far because of the vehicle shortage an More

by rollinke
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Eric Gdowski

Apr 18, 2022

Webb Hyundai Highland responded

Thank you for taking the time to provide us with this valuable feedback. We hold our team to high standards, and I would love an opportunity to learn more about this situation from you, and work towards a resolution for you. A Manager will reach out to you directly so that we can work towards a solution.

April 09, 2022

Dealership Rating

I was mislead about financing and the seller gave me misinformation on whether my car had the app function and where I can go if a mechanic was needed in the future. I have the car but didn’t leave feel More

by ssienkowski
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kristen Krieg, Jim Menz

Apr 11, 2022

Webb Hyundai Highland responded

Thank you for taking the time to provide us with this valuable feedback. We hold our team to high standards, and I would love an opportunity to learn more about this situation from you, and work towards a resolution for you. Please reach out to our sales manager: Luis Castresana Sales Manager 9236 S. Indianapolis Blvd. Highland, IN 46322 Direct: 219.923.2442

Apr 11, 2022

ssienkowski responded

I would love to elaborate on my experience. I have an 800 credit score so I was expecting a low interest rate. He said I'd get a 5.9% from Hyundai or a 3.5% but that would include an extended warranty. I didn't want the extended warranty. One of the reasons I went with Hyundai was because of the 5 year/60,000 mile. So not only did I get the extended warranty, I paid $2,000 over MSRP. I get the market but I know I could have done better but agreed on over MSRP. But to add the warranty that I didn't want on terms that I don't think are right. I said I could get a 1.9 from Bank of America and he said we don't deal with them?. The car is for my 19 year old daughter who was with me at the time. I suppose I should have set up finance before I came but I wanted to finance with Hyundai. I just don't think he was honest with me. As for the salesman, I liked her but she told me I had to come to a Hyundai dealer to get the car fixed under warranty and she was incorrect about an app that she said we could get. I'm a teacher in Valpo who makes a modest living and wanted to do something for my daughter. I just don't think I was treated in an honest manner.

April 05, 2022

Dealership Rating
Employee Rating

Mr. Hernandez was friendly and professional. He knew the car line and explained all the operations of the vehicle. He is polite, and knowledgeable. The overall experience was pleasant. Through no fault of More

by eduncan2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alfonso Hernandez, Jim Menz

Apr 06, 2022

Webb Hyundai Highland responded

Thank you for your wonderful feedback! We hold ourselves to a high standard, and it is always good hear that our team is living up to it. If you have any other questions or concerns, please don't hesitate to reach out to our service manager: Luis Castresana Sales Manager 9236 S. Indianapolis Blvd. Highland, IN 46322 Direct: 219.923.2442

March 15, 2022

Dealership Rating
Employee Rating

Webb Hyundai is the only dealer ship for me. Great service and great people always. More

by jgarcia57
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Meghan Dixon

Mar 16, 2022

Webb Hyundai Highland responded

Thank you for your wonderful feedback! We hold ourselves to a high standard, and it is always good hear that our team is living up to it. If you have any other questions or concerns, please don't hesitate to reach out to our sales manager: Luis Castresana Sales Manager 9236 S. Indianapolis Blvd. Highland, IN 46322 Direct: 219.923.2442

March 14, 2022

Dealership Rating

Big John was very helpful and pleasant to do business with when buying our first Hyundai. More

by lexlevans
Recommend Dealer
Yes

Other Employees Tagged: Big John Crawford , Jim Menz

Mar 15, 2022

Webb Hyundai Highland responded

Thank you for your wonderful feedback! We hold ourselves to a high standard, and it is always good hear that our team is living up to it. If you have any other questions or concerns, please don't hesitate to reach out to our sales manager: Luis Castresana Sales Manager 9236 S. Indianapolis Blvd. Highland, IN 46322 Direct: 219.923.2442

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