Lazaro Pena

🚨 WARNING: THIS DEALERSHIP IS SCAMMING CUSTOMERS – KIA MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I don’t want anyone else to go through what I did. In May 2024, I bought a 2024 KIA Sorento from this dealership, trading in my Jeep Cherokee as part of the deal. The contract we signed clearly stated that the dealer would pay off my loan balance of $15,278.00. However, they only paid $14,980.33 — leaving a difference of $297.67 that I had to pay out of pocket. A direct violation of the signed contract! Since then, I’ve been to the dealership dozens of times. I spoke with the salesperson, the finance officer, and three different managers. The result? Empty promises. Lies. Wasted time. And not a single cent reimbursed. No one takes responsibility. But that’s not even the worst part… 🔧 During the first maintenance service: • They didn’t properly secure the engine cover, which bounced around under the hood while I was driving. • The engine was left covered in oil, and the interior was stained — the steering wheel and driver’s side door were smeared with grease. Zero care or professionalism. ⚠️ Life-threatening negligence: • During that same visit, they didn’t tighten the lug nuts on one of the wheels. I was driving on the highway with loose tires. It could’ve ended in a deadly accident. 💰 And now, the most outrageous part: • This week, I paid again for an oil change and tire rotation. I had marked the tires beforehand… and confirmed they NEVER did the rotation — but they charged for it anyway! This is the second time they’ve scammed me like this. How can anyone be sure they’re even changing the oil? I strongly recommend you take your vehicle to a trusted mechanic immediately to check and avoid major damage. This is not a mistake. This is a systematic practice of charging for services not performed, breaking contracts, negligence, and disrespecting customers. 👉 If you’re thinking about buying from KIA Miami Lakes, think again. ⚠️ You could be their next victim. 🛑 DO NOT TRUST this dealership. Sincerely, Alberto Altuve. More

Report | Print

Love The process, everyone was so nice and they made the buying experience wonderful and Joyous buying experience wonderful and Joyous More

by YANKEES2646 Verified Customer Verified Customer

Report | Print

Wonderful Team! !! Best Experience Ever!!! I was greeted by a very knowledgeable and professional team of experts since the moment I arrived to the dealership. !! Best Experience Ever!!! I was greeted by a very knowledgeable and professional team of experts since the moment I arrived to the dealership. More

by GOLDENMEDIATECH Verified Customer Verified Customer

Report | Print

Excellent service was very patient all the way through and very happy with car. Thank you. and very happy with car. Thank you. More

by miguelorta1116 Verified Customer Verified Customer

Report | Print

On September 11, 2023 I drove from Tampa, FL to Miami Lakes, Fl to purchase a new 2023 Chevrolet Suburban from Miami Lakes Automall after speaking with Luis the sales guy on the phone. I was told by Luis Lakes, Fl to purchase a new 2023 Chevrolet Suburban from Miami Lakes Automall after speaking with Luis the sales guy on the phone. I was told by Luis the car was new and the advertisement online even showed the vehicle as new. There was no issues until October 7th after I purchased the vehicle it randomly turned off on my wife and left her stranded in the dark around a blind corner. I had the vehicle towed to stingray chevrolet where it sat until Nov 8th waiting on a starter and a fuse block which apparently both went bad. I picked up my car at 5pm and went to dinner and went to get in my car at 6pm and the vehicle once again would not start. I towed it back to Stingray Chevrolet that night and drove back in the morning to speak with someone. I spoke with dorinda the service rep and brian the service tech and they asked if anyone previously worked on the car. to my knowledge the car was "new" so I said no. Brian then told me that it was obvious someone replaced the starter previously to him but did not see a warranty part placed for the car from miami lakes so assumed they did it in house to keep it off the warranty. After learning this information I ran a CarFax on my own vehicle just to find out that the car was previously sold on 6-13-23 and then posted back for sale on 8-23-23 after being driven 97 miles. I called Miami Lakes in frustration and finally after hours of being transferred around I spoke to Elvis (service manager). After my wife explained the situation to him he said "I remember this vehicle it was sold to someone and had a wire harness issue we took it back and replaced the harness and a starter." After learning this I asked to speak to the general manager with no luck and was referred to Lazaro the sale manager. After calling multiple times and getting no answer from him I texted my sales rep Luis. Luis was phenomenal in helping he is the only reason I ever spoke to Lazaro who is apparently to busy to respond to customers. on 11-10 luis (sales guy) called me and put me on speaker phone with laz saying they were going to take my suburban back and order me a new one to the same spec. I reiterated that’s fair as long as no extra charges are added and it was a straight swap. on 11-13 Supposedly they looked for a comparable suburban and could not find one in the entire country but in under 5 minutes I found one at a dealership 30 miles from my home. finally after a few days on 11-14 once again luis had to catch Lazaro and put me on speaker phone to talk to him and then I was told they would take my suburban on trade in with (depreciated value) and have to pay the new price for the 24 suburban since the 23 were no longer available. Miami Lakes automall Fraudulently posted a vehicle for sale as new on their website even though they had previously sold the vehicle to someone and took it back because of the immediate issues the customer had with it and tried to hide the "fixes" by not reporting it under warranty. All im asking is that my vehicle be purchased back at the full price that I paid for it since this vehicle was Fraudulently sold to me as new, and it obviously has serious electrical problems that will continue to happen. More

Report | Print

Swift and seamless. Very clear communication and made the auto purchase a positive experience. Recommend! Very clear communication and made the auto purchase a positive experience. Recommend! More

by stevenfracasso Verified Customer Verified Customer

Report | Print

Thanks Miami Lakes Automall (Mr. Antonio Diaz). You have been doing an amazing job during, and after the sale. Keep your wonderful attitude. Antonio Diaz). You have been doing an amazing job during, and after the sale. Keep your wonderful attitude. More

by MIQM85 Verified Customer Verified Customer

Report | Print

I do not see the name of my sales rep below. Her name was Maria and she was AMAZING! She went above and beyond for me when leasing my Jeep. She even went as far as driving my new car home for me Her name was Maria and she was AMAZING! She went above and beyond for me when leasing my Jeep. She even went as far as driving my new car home for me since I went alone to the dealership. She made the leasing experience very smooth for me and I am very grateful to her. More

by nmart005 Verified Customer Verified Customer

Report | Print

Laz and Luis were very helpful. They made sure I was attended to and kept me in the loop during the whole process. I’m happy with my purchase. They made sure I was attended to and kept me in the loop during the whole process. I’m happy with my purchase. More

by KEITHSAX Verified Customer Verified Customer

Report | Print

Beautiful customer service from the desk service manager to the best mechanics I never have no problem in and out great job Miami lakes auto mall to the best mechanics I never have no problem in and out great job Miami lakes auto mall More

by LUISFDZ1966 Verified Customer Verified Customer

Report | Print