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Jeff Wyler Acura of Fairfield
Fairfield, OH
575 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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575 Reviews of Jeff Wyler Acura of Fairfield
June 06, 2025
After seeing an advertisement for a lease for the 2025 ADX, I scheduled an appointment with an associate and took it for a test drive. Unfortunately the ADX was too small and the other cars on the lot did ADX, I scheduled an appointment with an associate and took it for a test drive. Unfortunately the ADX was too small and the other cars on the lot didn’t fit my needs. Before leaving, the sales rep advised she could put me on a particular MDX that was in the showroom at the current advertised MDX lease rate. With hesitation I told her I knew how leases worked and I’d be surprised if that particular model qualified for the advertised lease rate. She then reassured me it would. As a result I told her I’d be back the next day to go ahead and finish the deal. The next morning the sales rep sent me the credit application. After completing the application, the sales rep contacted me to apologize and advise that she’d given me incorrect information. In actuality, the MDX in the showroom didn’t qualify for the advertised lease special. She then advised they didn’t have any on the lot but that she could order a base model for me. At that point I was super upset. After a pointless credit inquiry, I let the sales rep know I wish to file a complaint. In my opinion the dealer needs to train their employees better before letting them deal with the public. I value my credit and would’ve avoided an unnecessary inquiry if the rep would’ve provided knowledgeable accurate information up front. More
by Tate
Employees Worked With
Jennifer
February 26, 2025
Went in looking for a specific car, Pierre immediately helped me and made the process easy and simple to get the car I want. Was very friendly and informative and went over everything before I left helped me and made the process easy and simple to get the car I want. Was very friendly and informative and went over everything before I left More
by Pandagirl02
Employees Worked With
Pierre
September 08, 2024
Have been coming back for the great service for 13+yrs. They always have needed items in stock, get my vehicle in quickly, completed as promised, service associates always professional. This time, I worked They always have needed items in stock, get my vehicle in quickly, completed as promised, service associates always professional. This time, I worked with Erich Volande. More
by tjw7053
Employees Worked With
Erich Volande
December 01, 2023
UPDATE YOUR SERVICE DEPT. Neither person I am dealing with is on your list. You listed my FORMER SALES REP. Lloyd. He passed away several years ago. SHAME ON YOUR SURVEY. Neither person I am dealing with is on your list. You listed my FORMER SALES REP. Lloyd. He passed away several years ago. SHAME ON YOUR SURVEY. More
by bruce.fisher22
Employees Worked With
Steve Swantko
November 16, 2023
Ten year customer done now with the loss of their best service employee, Leah. This place no longer is honest with pricing or service. Look elsewhere now that they’ve run off employees who cared. service employee, Leah. This place no longer is honest with pricing or service. Look elsewhere now that they’ve run off employees who cared. More
by BFam
Employees Worked With
Jeff Kaplan
October 18, 2023
Had a pleasure to interact with this dealer. In particular, Brandon Crockett. Brandon is extremely helpful, professional, courteous. What surprised me the most are his timely responses, and abil In particular, Brandon Crockett. Brandon is extremely helpful, professional, courteous. What surprised me the most are his timely responses, and ability to listen to customer. This was the first time I met a very professional, not pushy salesperson. He makes his sale by his talent, knowledge, customer service, and NOT by being pushy. Will gladly return to this dealership for Acura needs, and profoundly recommend it to anyone in the are. Thank you, Brandon! More
by onlychecking
Employees Worked With
Brandon Crockett
September 29, 2023
Love their service department. They don't try to upsell you and always follow through on their promises. They are very flexible on appointment times and Leah is great to work wit They don't try to upsell you and always follow through on their promises. They are very flexible on appointment times and Leah is great to work with. More
by Scott - Brookville, IN
Employees Worked With
Leah Halcomb
August 25, 2023
Best car buying experience ever! Got me the information I needed to make my car buying decision with no games or sales tactics. Got me the information I needed to make my car buying decision with no games or sales tactics. More
by landerson54
Employees Worked With
Jeff Kaplan Justine Teeters, Brandon Agee
