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Leah Hoefling
Leah Hoefling at Russ Darrow Mazda of Madison

Leah Hoefling

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

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4.9
68 Reviews
4.9

68 Reviews

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68 Reviews of Leah Hoefling

January 25, 2026

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Employee Rating

Serb B Service was easily scheduled and promptly done sooner than expected friendly and helpful service consultant More

by Papachoo2
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Yes
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Jan 25, 2026

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Zinniel nicholas.zinniel@russdarrow.com

January 21, 2026

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Everyone at Russ Darrow is always friendly and helpful. I always appreciate the professionalism and knowledge that they show me. I have had 3 vehicles from them and I have been happy with the buying exper More

by SARAH.RECOB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Jan 21, 2026

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

January 17, 2026

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Very attentive to customer needs. Very friendly and they seem to always go the extra mile for your satisfaction. More

by VELAZQUEZ6565
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams

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Jan 17, 2026

Russ Darrow Mazda of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Zinniel nicholas.zinniel@russdarrow.com

January 16, 2026

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Everyone was friendly and helpful. They explained what was happening. And it was done more timely than in the last couple years More

by Dmcarpie
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Recommend Dealer
Yes
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Jan 16, 2026

Russ Darrow Mazda of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Zinniel nicholas.zinniel@russdarrow.com

January 01, 2026

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I was in a bind and live 90 minutes away. They were kind, professional, and fit me in for a major repair so I could get home. They are wonderful! More

by SMELODIEROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Jan 01, 2026

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

December 27, 2025

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Service was excellent and scheduling was easy. Excellent service and scheduling was easy. Would recommend. More

by KO35THCSG
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Service Time
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Recommend Dealer
Yes
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Dec 27, 2025

Russ Darrow Mazda of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mazda of Madison! Nick Zinniel nicholas.zinniel@russdarrow.com

December 26, 2025

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Thank you for changing my oil, even though I had the appointment time wrong. It was an all around positive experience! More

by Angeline
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Dec 26, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

December 19, 2025

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I've been there twice for different services and it's been an incredible experience both times. The only place I'll go to in Wisconsin. More

by taylorbang04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Dec 19, 2025

Russ Darrow Mazda of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

December 17, 2025

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Employee Rating

friendly service quick and through. My wait time was short had coffee and time went by quickly More

by Cheryl
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 17, 2025

Russ Darrow Mazda of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Zinniel nicholas.zinniel@russdarrow.com

December 05, 2025

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Employee Rating

The service staff is very kind, competent, and forthcoming. They have been very helpful with my concerns and questions. More

by hregan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hyams, Ethan Her, Andy Bustos

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Dec 05, 2025

Russ Darrow Mazda of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

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