Lee Andreica

Superb Customer Experience! Alessandra and Lee gave us outstanding service. The customer experience from the moment you enter the dealership is friendly, zero pressure, and ext Alessandra and Lee gave us outstanding service. The customer experience from the moment you enter the dealership is friendly, zero pressure, and extraordinary. Alessandra gives you her complete attention to find out your requirements for a vehicle. Real active listening. Then the required financial paperwork with Lee was efficient, to the point while offering you their different options. Jim Ellis has in people like them real assets. More

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I have had quite a few experiences with Audi Atlanta and it is a pleasure working with these folks. Whether we can come to an agreement or not - the important thing is that I was always treated with respect it is a pleasure working with these folks. Whether we can come to an agreement or not - the important thing is that I was always treated with respect and taken care of. First shout out goes to Audrey Brazier. We actually texted for months before actually meeting and in person she was incredible to work with and full of personality. What I loved about Audrey was her communication in those months leading up to my lease maturity date. She was not overaly pushy and respected the boundaries that I set which was asking her to check in every month when the programs/incentives changed. And she did just that. I appreciated her listening and following through instead of spamming me. Outside of being a likable person - she is very knowledgable when it comes to structering is lease which was a relief and really sped up the process. She was also on top of everything ensuring that the buying process could be wrapped up as soon as possible. I think this was the quickest experience I've had purchasing a car and even accounting for a couple of test drives, we still were in and out in record time. Audrey was also very knowledgable about the car which is hit or miss these days. And understandably so because these car linups are ridiculous and there's so much new tech to keep up with, but she was on top of it. I'm hoping she's still around so I can work with her in the future. Lee Andreica was our Finance Director for the tranaction and he was nice to work with. He was funny and brought some levity to a rather serious moment where peopel can be stressed. What I liked about Lee was his consultative approach. Anyone with ample car buying experience knows that the Finance office can be dreadful but Lee made it painless and QUICK which was a plus. Lee allowed us time to review the options presented to us and discuss among oursleves and was knowledgable about the various options which can seem confusing. Lastly, Michael Gerbick who's the GM was great. He runs a tight operation and is very professional. Echoing my previous statement - it's all about respect and Michael shows that even when the customer and the business are at odds. You can see the trickle down effect based on how everyone in the operation acts. Everyone is courteous and professional and it's clear that a high standard has been set. Oh and lastly lastly..Service Department is probably hated more than the Finance office, but they have always been great to work with. Service is often stressfull and can involve bad news, but they are patient, respectful and more importantly true advisors when it comes to making what could be costly decisions. More

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To think that this place was going to give me above and beyond customer service is beyond me. I do not recommend buying from this Audi, specifically because all they care about is the money. I will say thi beyond customer service is beyond me. I do not recommend buying from this Audi, specifically because all they care about is the money. I will say this in the most respectful way, but their customer service is horrible. I bought a car from them in May and it started having problems in June. The car started consuming a lot of oil and the quoted me a almost $5,000.00 bill to “fix” the problem, but they did not guarantee the fix. Mind you, I had purchased Fidelity warranty and they told me they did not want to make the claim because they knew it was going to get denied. I will say they worked with me waiving the diagnostic fee, which I appreciated. However, it is truly disappointing they let me buy a car the had mechanical issues. I spoke to a senior service advisor and he couldn’t work with me on the price, I spoke to the salesperson and he offered me to get me into a new car, I spoke to another agent and he told me Audi said they could only offer me $1,000.00 of off my almost $5,000.00 bill. This felt like a clear disrespect and was a huge disappointment because I went to Audi the day I traded in my car because of an oil consumption problem and they put me in a new car with the same oil consumption problem. I asked the salesperson if the car was fully inspected and he assured me it was - come to find out it needs a PCV valve replacement and a piston soak, and on top of that they told me my brakes were at less than 50% life. He assured me that the car was inspected and serviced and ready to go, but it was all lies. They wanted me to trade in my car AGAIN, but I will no longer be doing business with them because the trust is gone. From my experience, I truly do not recommend buying from here ever again. To think that this brand stands for luxury over customer service is horrifying. More

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First class experience, no pressure sales experience and I got a great deal! Ally was proactive and knowledgeable in helping me decide which model was right for me and I wasn’t kept waiting, everyone was q I got a great deal! Ally was proactive and knowledgeable in helping me decide which model was right for me and I wasn’t kept waiting, everyone was quick and efficient. I would highly recommend this dealership and my salesperson. More

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Triston is a highly competent salesperson who treated me with respect and kindness. I appreciated his consultative approach and will definitely return to Audi Atlanta for my third consecutive transaction w with respect and kindness. I appreciated his consultative approach and will definitely return to Audi Atlanta for my third consecutive transaction with the dealership. Lee was a very professional finance manager who arranged the lease contract according to my needs with Audi Credit. I enjoyed working with Lee. I endorse Audi Atlanta as a very satisfied customer. More

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Great sales assistance from the Audi Atlanta team - helped us find the perfect car for us. helped us find the perfect car for us. More

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I recently visited Audi Atlanta and had an exceptional experience. After totaling my car a few weeks ago, I was in the market for a new one. I had my previous car for about nine years and wasn’t planning experience. After totaling my car a few weeks ago, I was in the market for a new one. I had my previous car for about nine years and wasn’t planning on buying a new one anytime soon, but life had other plans. While exploring my options, I decided to check out Audi Atlanta. The General Manager, Michael Gerbick, introduced me to Micah, who helped me find the right car. Micah not only found me the perfect car but also got me a great deal. Throughout the entire process, Michael worked hard to ensure I was taken care of. Both of them made my buying experience genuinely enjoyable. I will be a Jim Ellis customer going forward, and when my wife is ready to trade in her Honda Pilot for a Tahoe, we’ll definitely be buying from their Chevrolet store. If you’ve ever thought about owning an Audi, I highly recommend stopping in and talking to Micah. He’ll make sure you are well taken care of. More

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I can confidently say that Gustavo is the best sales person I have ever worked with. I didn’t know what car I wanted when I came in. Gustavo was patient and walked me through the different options avail person I have ever worked with. I didn’t know what car I wanted when I came in. Gustavo was patient and walked me through the different options available and was understanding. He is very responsive and kept me informed throughout the entire process. I wanted my partner involved in the decision process and Gustavo was very kind to both of us and explained everything again to my partner when we came back in to look at the different options. He was also very knowledgeable and also provided his recommendation based on what I was looking for. I felt comfortable throughout the entire process. He is very bright and personable. I truly enjoyed this car buying experience and never felt pressured once. Thank you Gustavo and Audi Atlanta! More

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Thank you so much for this phenomenal experience customer service is awesome .Lisa gets gold stars service is awesome .Lisa gets gold stars More

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Gerry and Lee were fantastic. Great experience, wouldn’t go anywhere else to buy or lease a car. Great experience, wouldn’t go anywhere else to buy or lease a car. More

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